Relabeling Question-Safe to ask?

mikenap

New member
An interesting thing came to my attention earlier today when going through some of my dozens of bookmarked sites, namely identically named and descripted products from 2 different sites. Even a couple of pages on their home page menus were identical. I saw there was an old thread on relabeled products but frankly, I don't care to read through 1,245 pages of a 4 year old thread.



My quick question is: Who do I ask, or more precisely, how do I ask specific questions regarding relabeling? Is this a hush-hush topic where naming names will get my posts deleted? I don't think any of the companies in question are sponsors but I can't be 100% sure and I just don't know the protocol on "sensitive" areas like this. Anyone have any advice?
 
It's a well-known business practice in pretty much every industry, but it's impossible to nail down.



My guess is there are no more than 5-10 chemical factories set up for this kind of product flow, but no one out there really knows for sure.
 
craigdt said:
Well, if the product works, does it really matter if its relabeled?



Just playing devils advocate here



The exact same product with the exact same name and description is almost twice as much from one of the two vendors. In all honesty I understand it is "buyer beware" territory, I'm just curious if anyone has ever been "outed" over it and also who the true manufacturer is.



Also, if you look on both site maps under the private-labeling and the distributor links, they use the EXACT same wording. Not legalese either, but word-for-word identical nonetheless. So in essence, it seems almost like the same company and not truly relabeling. Besides, I've yet to see a "relabeled" product with the EXACT same name as the original and that's what I see here. Just has me scratching my head. :confused:
 
What brands are they? Adams, Poorboys, Chemical Guys or Griots? :D Those are the ones that come up the most, I think.
 
Warner Chemical makes a lot of products for a lot of people. If you're XYZ supermarket, and you want to sell canned peas, you don't start your own pea farm and canning factory, you go to someone else in that business and have them put your label on their peas.



So there are lots of places that sell stuff with their label on it. Back in the day when the world hadn't shrunk so much via the internet, people didn't even bother to make up their own product names or descriptions, so sometimes you see items that are pretty easy to pick out.



People who sell detailing products get a little peeved if you suggest that their products may come from a big catalog and aren't as special as they would like you to think, especially if it isn't true, so some discretion is required if you'd like to discuss this in open forum.
 
Setec Astronomy said:
Warner Chemical makes a lot of products for a lot of people. If you're XYZ supermarket, and you want to sell canned peas, you don't start your own pea farm and canning factory, you go to someone else in that business and have them put your label on their peas.



So there are lots of places that sell stuff with their label on it. Back in the day when the world hadn't shrunk so much via the internet, people didn't even bother to make up their own product names or descriptions, so sometimes you see items that are pretty easy to pick out.



People who sell detailing products get a little peeved if you suggest that their products may come from a big catalog and aren't as special as they would like you to think, especially if it isn't true, so some discretion is required if you'd like to discuss this in open forum.



Agreed, which is why I haven't yet named names. For the record, it involves one of the companies mentioned above and one not mentioned. I get the relabeling thing, but digging deeper into their respective sites makes me think maybe they are the same company. I mean, how can 2 completely unrelated companies use word-for-word descriptions of their operating procedures and partnership practices?



Anyway, this is mostly for my own curiosity. One of the brands isn't mentioned here regularly, and I probably wouldn't order anything from them in any case. Just seemed rather odd. BTW, you guys can keep guessing. Until I get someone giving me a solid answer that it's ok to name them, I'm curious to see how many others you guys come up with! :2thumbs:
 
Adams= Warner Chemical/Chemical guys. I did consulting work for them, and personally picked up product from Warner/chemical guys in Southern California. Adams is in Torrance, Warner/Chemical Guys is quiet close. I signed no confidentiality agreement and feel I am only speaking the truth about products that are overpriced and marketed to be one off family recipes. If they can get a 55 gallon drum of product that makes their cost of a 16oz detail spray $2.40 each, you get the point. Also it is humorous to point out that every time a new product is created by chemical guys, it suddenly is Adam's who invented it and it is the greatest product ever...like their clear bra cleaner polish..Also Paul with chemical guys will out his clients...he says stuff like "well, you didn't here it from me"..or "Adam likes more scent in his spray detailer..."



Paul, if you get him talking, has also slipped and stated "PoorBoys does not want to use different bottles, its weird, cant people tell their natty's is Hardcore XXX" I am writing not to discredit the companies that use private labeling but of the ones on this forum I have heard from the horses mouth where they come from. I do not believe that it is good practice of Paul to do so but it is his business. I know this is one post, but I have no reason to lie, and am only shedding light on a dark shadow of the detail world.
 
AZ Ferrari Man said:
Adams= Warner Chemical/Chemical guys. I did consulting work for them, and personally picked up product from Warner/chemical guys in Southern California. Adams is in Torrance, Warner/Chemical Guys is quiet close. I signed no confidentiality agreement and feel I am only speaking the truth about products that are overpriced and marketed to be one off family recipes. If they can get a 55 gallon drum of product that makes their cost of a 16oz detail spray $2.40 each, you get the point. Also it is humorous to point out that every time a new product is created by chemical guys, it suddenly is Adam's who invented it and it is the greatest product ever...like their clear bra cleaner polish..



Ok, there it is. Someone else has said it, so I feel safe now. Apparently Warner Chemical and InstaFinish are the same company, as well as CG.



This kinda sucks in a way because I'm overly interested in buying and trying new products and this means that if I hadn't noticed this, I'd potentially be buying redundant products, sometimes at vastly differing prices. Ugh, why can't they make this easy for me?
 
Well, as has been pointed out repeatedly in the past...Ford has 3 divisions, GM used to have 5+Saturn. How many non-car people realize that a Ford (whatever) and a Mercury Mariner are the same vehicle? Is the price difference really justifed by the different pieces? Or how about the...Cadillac DTS and Buick Lucerne? etc. Marketing is marketing, regardless of the business. Don't get started on the MF towels, that will really make your head hurt.
 
Hmm, I guess when you put it that way it's a bit easier to swallow. It's just a different way of looking at things. That's why I spend so much of my time on here researching other peoples details and product choices. I don't want to be that uneducated car shopper who pays more for a Mariner than an Explorer. I'll let that be someone else.
 
Hey, maybe that Mariner has features that are worth it, or worth it to you. It's been noted in the past that some of those relabelers mentioned give very excellent and detailed customer service/advice, which makes it more than worth the extra price of admission. As long as there is added value to go with the added price, then it's all good.



The stuff that frosts my *** is when a company takes something made here, offshores it for 1/4 the price, while shedding all their domestic liabilities (unions, factories, environmental, insurance, etc.), making it more like 1/8 the cost, and then they continue to charge the same price or drop it 10% and pocket the rest in bonus for doing such a great job.
 
Well you have 100% pure re-bottle then you have a 95% re-bottle as I like to call it were the company that wants teh re-bottle wants a few tweaks such as less abrasive, or what not, not talking about changing color or scent but changing the product itself a bit.



Relabeling is not a bad thing, just how things work. Big fish makes it for many little fish and they all tr y to sell it. Do you really thing PPG makes everything themselves? Well if you ask anyone on the street they may say yes, they make all there products as they seem like a big company when in fact they have many smaller ones make there product but still make many of there own. They just figure that they cant make this product the best or will cost too much to make it the best so why not have company X make it for them and just put a PPG label on it.
 
mikenap said:
Ok, there it is. Someone else has said it, so I feel safe now. Apparently Warner Chemical and InstaFinish are the same company, as well as CG.



This kinda sucks in a way because I'm overly interested in buying and trying new products and this means that if I hadn't noticed this, I'd potentially be buying redundant products, sometimes at vastly differing prices. Ugh, why can't they make this easy for me?



Setec Astronomy said:
Well, as has been pointed out repeatedly in the past...Ford has 3 divisions, GM used to have 5+Saturn. How many non-car people realize that a Ford (whatever) and a Mercury Mariner are the same vehicle? Is the price difference really justifed by the different pieces? Or how about the...Cadillac DTS and Buick Lucerne? etc. Marketing is marketing, regardless of the business. Don't get started on the MF towels, that will really make your head hurt.



Mikenap is worried about buying the same product from different companies because he likes to try different products. I think that could describe a majority of the Autopian population.



It seems to me that one could easily end up buying the same product from 5 different "manufacturers" only to end up with 5 bottles of the same thing. This is at least a conceivable scenario.



I don't see people buying multiple cars (same car, different divisions) to find out which one they like better. And in the off chance they do, they'd have to be pretty dense not to figure out that the major auto manufacturers have multiple divisions with essentially the same cars. No one in the auto industry is trying to hide it either (at least to my knowledge).



I guess the only thing we can do here is to try to keep it out in the open so we can all be aware. I know in the past this has caused some unpleasantness, but anyone that's relabeling, or even tweaking the formula to make it their own, should be prepared to respond once the word is out.
 
Banacheq said:
I don't see people buying multiple cars (same car, different divisions) to find out which one they like better. And in the off chance they do, they'd have to be pretty dense not to figure out that the major auto manufacturers have multiple divisions with essentially the same cars. No one in the auto industry is trying to hide it either (at least to my knowledge).



That's easy to say as a car guy. I remember talking to someone at work a few years ago who didn't know that Saturn was a division of GM. That's like 20 years after they announced the div. and 15 years after they made their first car. And 5 years after they started putting little GM insignia on all the GM cars (why did they have to do that if everyone knows what is made by GM?). How many people knew that GM bought 50% of Saab a dozen or more years ago, and that (until they just sold them) Saab was a fully owned subsidiary? Heck, I AM a car guy and I didn't know Ford had bought Volvo until years after they did it.



If you did a Jay Leno thing and asked the public if Mercury is made by Ford I think you might be surprised at the answer. I used to work somewhere where we had some heavy equipment that was made by FMC (Farm Machinery Corporation) and got into a huge argument with another employee who was convinced that FMC was Ford Motor Company, and his "proof" was that the vehicle had a Ford engine in it. Don't underestimate the stupidity of the general public.



Regardless, I'm not sure I see your point. Part of my point was that relabelers can add value, and as long as the customer sees that value, then there isn't a problem. If the customer sees value in what he gets in a Mercury over a Ford, then it really doesn't matter to him if that value is real or perceived. If the value is real, it shouldn't matter to you, either. If it is just perceived value (i.e., marketing hyperbole), then that should matter, but only if YOU are the customer, not the other guy.



Consumers have different tastes. Some like the idea of 3M or perhaps Meguiar's, where they can imagine a phalanx of nameless white-coated chemists hard at work in their massive research lab, churning out auto chemical inventions. Other people may like the idea of Adam, tinkering in his garage, figuring out just the right formula to bring it to THEM, a guy they can talk to on the phone. The guy who's comfortable with the chemists in the lab coats is aghast at buying from some rinky dink outfit where the owner answers the phone, where the other customer wouldn't think of buying from a place where he COULDN'T talk to the owner on the phone. It's all about market niche, marketing, and consumer preference, different strokes, etc., and sometimes it's about perceived differences and sometimes real ones.
 
Setec Astronomy said:
Well, as has been pointed out repeatedly in the past...Ford has 3 divisions, GM used to have 5+Saturn. How many non-car people realize that a Ford (whatever) and a Mercury Mariner are the same vehicle? Is the price difference really justifed by the different pieces? Or how about the...Cadillac DTS and Buick Lucerne? etc. Marketing is marketing, regardless of the business. Don't get started on the MF towels, that will really make your head hurt.



Whether the consumer took the time to educate themselves on whether or not the car was available under a different label, the point remains that the car companies *did not* attempt to deceive; it was common knowledge that many of these cars were the same, and if you confronted a sales man and asked them directly, they would be in deep do-do if they answered deceptively. This doesn't quite fit the scenario of the ultra detailing secret of who formulates and manufactures who's detailing chemicals. You can not get a straight (read: honest) answer from any of the "re-branders". Nothing but deceit. And I think *that's* what the majority of us have a problem with. Why pay Adam's price for butter wax when you can get it from CG's for a lot cheaper (at least, the last time I checked.)



The problem is *deceit*. I refuse to do business with any of these "re-branders"; they won't give me an honest answer, so I won't give them an honest buck.



BTW, if you spend a bit of time with the popular CG products, you'll learn to spot "rebranders" like a deer caught in the headlights. CG's products have an unmistakable Warner chemical signature to them... hard to explain, but it's kinda like how you can open a bottle of a Meg's product, pour some out on a cloth, and *immediately* know you have a Meg's product sitting on your MF before you even look at the bottle. Same with Menzerna. Same thing applies with Warner's products. Even the ones that have been changed slightly to help make them less distinguishable as a Warner product are easy to spot. (And no, I'm not going to get specific on those to avoid a potential flame war).



Now the four-star rebranders are not quite so easily picked out. And to give them credit, most of the four star products say something lilke "specially formulated for Setec Astronomy detailing by four star products." I can live with that, but flat out deception and lies? There's too many other honest detailing companies out there with just as good (and often better) products. Ultima UPGP is a well-known (and very good) product that was formulated for Ultima by Four Star. Full discloser on a great product. *That's* the way to effectively "rebrand", although the UPGP was more of a custom formulation done to Ultima's specs than it was a rebottle of one of four stars existing products.



For me, what it amounts to is that most all of (at least *my*) detailing needs can be met with products from companies that don't have these kind of shady business practices. I never hesitate to buy from Optimum, Menzerna, Meguiars, Finish Kare, etc., etc., The point? Get yourself some GOOD honest product from a manufacturer that is honest, and cares. Optimum and Meguairs *listen* to their customers and regularly improve their products based on the fact that they *care*. And there's a lot of other companies like that, too.... Like klearcote... I probably spelled that wrong, but the guys that produce the moose products. Great stuff, they listen to their customers, it's not so expensive to break the bank, they give great customer service, and their products work well.



With all the options available in the detailing product market, there's just no reason to give dollars to the shady rebranders.
 
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