Patience

[imported_Mr. Gloss]

twisted,

Mind your manners. No name calling. If you wish to call names, go visit AG and call Meghan a lunatic for closing that thread.

When I told you that your character was obvious, well, was I wrong?

Name calling? These are detail supplies..LOL


And, just in case some of you miss reading Angelo's post and explanation, here's the link.

http://truthindetailing.com/Forum/showthread.php?t=6578

 

[Buddy]

I placed 2 orders last friday. One early in the day and one later in the day. I just couldn't help my self. One order arrived today. So, one down and one to go. The order with my new Flex is the one that didn't come today maybe tomorrow. I did get free shipping on one of my orders. I just wanted to let everyone know that things are looking good.

 

[imported_twistedframe]

I placed 2 orders last friday. One early in the day and one later in the day. I just couldn't help my self. One order arrived today. So, one down and one to go. The order with my new Flex is the one that didn't come today maybe tomorrow. I did get free shipping on one of my orders. I just wanted to let everyone know that things are looking good.

I wouldn't count on getting that flex...

 

[Buddy]

Thanks anyway...I'm all set...ancing Dot:

 

[imported_detailchick]

Todd has stepped in on his own time to try and help solve some of the issues since the employees are to busy trying to handle the **** storm of orders that came in when the sale was announced...keeping in mind those orders are being handled on a partially damaged system. (Whether or not you choose to believe that or not is up to you).



I'm confident PAC will make things right in time but as of right now I'm sure there only focus is tending to the massive amount of orders that are coming. As soon as they get caught up I'm sure they will start going through emails and sorting out any problems that may have happened.


Rasky

AMEN RASKY.:angel:

 

[imported_detailchick]

twistedframe quote"Again, having allegiance to a store is one of the dumbest things I have ever heard of. I'm sure the people that work at PAC are nice, but I can ASSURE you that PAC as a company could not care less about an individual customer."

You can call me dumb Dave but I KNOW PAC cares about me as a customer. PAC isnt just a huge company that doesnt know its customers > Jack knows many of his customers and even though we only corresponded once Im sure he knows who I am .

PAC still rocks my world :smile:

 

[imported_detailchick]

Heres Angelos post again explaining the situation . Please..... have some heart.
http://truthindetailing.com/Forum/showthread.php?t=6578

 

[Jack Kruer]

Hi guys and gals. I am planning on making a public statement, but not now. I saw this thread and because I am having soooo much fun right now, I thought I would comment.

After so many years of doing business with PAC, patience at this time is the best measure of appreciation.

There are too many concerns about either not getting product or losing money.
If you've trusted PAC all these years, it doesn't make sense to lose your trust today. PAC has never failed to conduct business with fairness and honesty.

Please, be patient.

For those who are announcing other opportunities to join or start up competing forums, it's too soon to bury TID. If you truly appreciated TID, be patient until the light is turned off and the door is locked before you solicit members to your new forum or invite them to join other forums.

TID is not dead, we have our hands just a little full right now. There are many coversations with various competitors to take over TID. My hat is in the ring as well and quite frankly, I am not sure how this will work out. Be patient, please.

Allegiance to the very end is the true measure of character and integrity.

It is interesting to see the true character of some people at this time.

Yeah well after seeing so many people get screwed this week on the "free" shipping I am starting to wonder. I would also like to know the status of my order but since no one at PAC will respond to emails or phone calls everyone is left hanging.

Dubbin, if you feel I screwed you, (because that is certainly my M.O.) I will gladly give you a refund. I am sorry I can't just give this stuff away, but we do have bills to pay. My God, 25% off and you are pissed you aren't getting free shipping. How much profit do think this stuff has in it?

Yes you missed it, I'm not naming names but I can assure you it was more than just a couple.

Grow up.

Me. I put $400 worth of stuff in my cart because it said anything over $300 was free shipping. Then the next day I get an email saying you actually have to spend over $500 to get free shipping. others were not contacted and shipping was just added to their total without their consent........

Ditto on the refund, we do not just add to an invoice and process it. B.S.! We did raise the standard free shipping from $300 to $500 early Monday morning when it dawned on us we had not addressed the issue. Again we are a bit busy right now. I will check on your order and if you were charged shipping beyond the "extra boxes, heavy weight" shipping rules I will address.

Also your little quote about allegiance and character doesn't make any sense. This is business. While I have no problem with PAC, they don't offer you anything that another retailer doesn't. Having allegiance to a business that sells you stuff is stupid, since they have no allegiance to you.

Again, people do have allegiance to companies because of who or what they are. Why do some customers have an allegiance to a particular detailer? They can get their car detailed from any number of people all offering the same services, right?

LMFAO, go ahead call my character into question. You don't know me buddy. I don't have to know you to get an idea of your character after reading your remarks. It seems pretty obvious to me. You don't know what I do in the REAL world. Just because I don't get on a forum and stroke the ego of a COMPANY doesn't mean I'm a bad guy or that my character is lacking. "Stroke a company's ego" Do you think the people on this forum are idiots? go ahead and keep thinking that PAC gives a crap about you or any other single person. Yeah, right again, we just screw people because that is who we are. Sorry to burst your little bubble, but a big business like PAC or AG can't afford to care about every single individual customer. Again right, we don't respect our customers and are only here to take their money. Are you kidding? Thats not saying that PAC is bad (right) or doing anything wrong, but of course you have to come to their defense from an attack that isn't even there. In the grand scheme of things you yourself buying from PAC would not make or break them. Again, with a company this big they can't afford to take every single person into consideration. (B.S.) They have to do what is best for the company and what makes MOST people happy. WRONG! What is best for any company is to treat EVERY customer with respect and take care of them (the customer).

And as far as your little thanksgiving thread, one FORMER PAC employee responded...looks like they really care...lol God, I am so sorry I haven't taken time to answer you yet. I have been busy getting orders out and answering emails on where is my order. (More on this later.)

You started a thread telling people to calm down about their orders, we responded by telling you the problems we have had. GET OVER IT.

Well Buddy, my order was placed minutes after the sale was announced and I am in an area that takes two days to get stuff from PAC. Still don't have any stuff today even though I got an email from Michael saying it would be shipped on Monday....so...I can assure you I have not been treated with respect or equality since I know for a FACT that someone who placed and order 8 hours after me got their shipment already....got anymore defending in ya for that one? <

Yeah, I do. All processes are typically handled automatically by our computer system. Things like sending out tracking numbers, checking inventory levels etc... Because we were not having enough fun, a storm did come through, and took out our server. Now all orders have to be manually processed and their is no tracking number email, there is no inventory tracking. So now when an order goesto the warehouse to be pulled, if someone orders something that we have run out of, the order is brought back to the office to be changed. Because we are not operating off from a server, (after the storm, we had our server looked at to see if it could be saved, it could not, fortunately the hard drive and data was intact. Want to now how much it cost to have the hard drive stuffed in a box and hung off one of the computers in the network? $139 an hour and we are being called to task on no free shipping. Oh yeah, it took six hours to re-map all of our computers. Now only one person can get into the data at a time and when you do. like changing an order due to running out of stock or answering an email on where is my tracking number, it takes ten times longer. Just to get order up and go back to the warehouse to look up the tracking number, (thus stopping orders going out momentarily and slowing things up even more) takes ten minutes, TEN MINUTES!!!! Let me tell you how painful that is.

Have you read any of the explanations?

It's a going out of business sale, coupled with a storm related tech failure, and you still expect normal trends?

Thanks for understanding that a company that has for twenty odd years taken care of their customers hasn't overnight turned into thieves and liars.

:-?

Seems to ALWAYS be an excuse... Storm, servers went down, power failure yadda yadda yadda. I can't even find out whats going on with my order... Even the BFMS group buy was a failure in communication.

If we are so bad, why in hell would you have anything to do with us? GO AWAY!

I want to take a second and thank Todd for responding to as many threads as he has. You don't even work there anymore and it seems that you are willing to try and settle people down more than the current employees. I know they are your friends, and I'm sure they are working hard. I don't think anyone is saying they aren't good people, or aren't trying their best. However, and that?s a BIG however, to let things go like this for as long as they have is just crazy. I'm sure they are working hard all day long, but how long does it really take for one of them to get on the forum and make some comments? I think it would have helped a lot just to hear from someone that was still working there as to what was going on. I mean Angelo had time to post another thread about the sale being extended, but no time to respond to some serious customer concerns....

While always a debatable point, looking in from the outside, it is always easier to make the right choice. I cannot make anyone that is not hear right now, dealing with this appreciate how hard this is. Understand one simple fact. The people that are dealing with these horrendous conditions, Michael, Felix, Angelo, Don, Jennifer and myself have all proved their character. We are all unemployed in a few days. Why stay at all and put up with this? Because we are going to get so much money? Because we get one more chance to screw our customers? Yeah, RIGHT! We are trying to take care of our customers , many that have become friends, the best we can. If you don't believe that, I am sorry.





Buddy, I think you are having trouble understanding what is going on. No one is saying anything about AG, or what they do. God knows they have their problems too. I think you just need to stop blindly defending PAC from attacks that aren't there. Customer concerns/complaints don't mean people are hating on PAC or the people that work there. Lots of people gave PAC their hard earned money, and would just like a bit of communication. People like you starting threads like this do nothing but make people even more upset about the situation.

Re-read all above.


I did not want to address the closing of this business this way. I thought most people would understand the severity of the situation. We had Todd trying to explain. Angelo is in the warehouse trying to ship order as fast as we can. All orders will be shipped. I am guessing by early next week. I believe all or most orders placed by th 27th. have been shipped. Most from the 28th. as well. I am sorry it is slow going, but hey, 25% off is pretty cool.

I will try to address this better this weekend. Thank you to all that have hung with us.


jk

 

[imported_Mr. Gloss]

All that needs to be said has been said here until the final statement is released by Admin.

If you wish to lock the thread, you have my blessing.

Please take some time to enjoy the July 4th holiday. You deserve it and your family deserves it.

 

[imported_gewb]

Well stated, Jack. Seriously, I'm not sure I would have been as restained if I authored the response. Back in the mid-90's I was in a very similar situation (wholesale distribution) and we worked our tails off to "do the right thing" for our customers - we had our ethics to uphold even as the doors were closing.

(I wish you had called/emailed me when the server went down as I may have been able to help. Oh well...)

Regards,
GEWB

 

[Trouble]

Jack servin up shut up juice :-B

 

[imported_RootsRadical]

Jack,

Not to worry - it seems that most people do understand the severity of the situation. Please don't let a few people make what already has to be a terrible time even worse. Thanks again for all you have done for your friends and customers.

-J

 

[imported_twistedframe]

Jack,
I appreciate the severity of the situation, however, you chose to pick out all of my posts EXCEPT the one with a problem about my order. I find that a little disconcerting. I think you are being awfully defensive. No one is saying you guys are out to screw people, we just wanted SOME, ANY communication from a current PAC employee. I understand you guys are under a lot of stress, and are going out of business, and as I've said multiple times I hope that you all land on your feet. I've never once said that PAC has bad people working for them, or you guys are trying to screw people over. I/We just wanted some word of what was going on. I honestly don't think that was too much to ask for.

Jack servin up shut up juice \m/

Oh yeah, I really got served. Why don't you just crawl back in the hole you came from.

 

[Trouble]

Oh yeah, I really got served. Why don't you just crawl back in the hole you came from.

Why do you want to continue to argue with everyone?

What have I ever done to you to make you have these kinda feelings towards me?

 

[imported_twistedframe]

Why do you want to continue to argue with everyone?

What have I ever done to you to make you have these kinda feelings towards me?

I'm arguing because you people can't seem to understand my point. You all think I'm trying to kick Jack and Angelo while they are down. I'm just trying to figure out whats going on with my order. Again, that isn't too much to ask.

Go ahead and play the victim card, it's what you do best.

 

[BIOLINK]

http://www.youtube.com/watch?v=O3ZOKDmorj0&NR=1

Wait I liked this one too.

http://www.youtube.com/watch?v=Fitxofd7kOA&feature=related

 

[Jack Kruer]

All that needs to be said has been said here until the final statement is released by Admin.

If you wish to lock the thread, you have my blessing.

Please take some time to enjoy the July 4th holiday. You deserve it and your family deserves it.

Thanks, I won't lock the thread as I don't have anything I won't discuss within the time frame I have to deal with this.

Well stated, Jack. Seriously, I'm not sure I would have been as restained if I authored the response. Back in the mid-90's I was in a very similar situation (wholesale distribution) and we worked our tails off to "do the right thing" for our customers - we had our ethics to uphold even as the doors were closing.

(I wish you had called/emailed me when the server went down as I may have been able to help. Oh well...)

Regards,
GEWB

The Mother board decided it was time to give up. The power supply was fine and we did call people in to look at it. Maybe it was fate. The timing was kind of weird??????

Jack servin up shut up juice :-B

Gordon, this is really funny as usually you and I are having these types of discussions. Thanks, I appreciate your support.

Jack,

Not to worry - it seems that most people do understand the severity of the situation. Please don't let a few people make what already has to be a terrible time even worse. Thanks again for all you have done for your friends and customers.

-J

I know and quite frankly I have received many personal emails and even some cards offering support and thanks. I still believe we have a great group of people on TID and if i can keep that going, I will. Only time will tell.

Jack,
I appreciate the severity of the situation, however, you chose to pick out all of my posts EXCEPT the one with a problem about my order. I find that a little disconcerting. I think you are being awfully defensive. No one is saying you guys are out to screw people, we just wanted SOME, ANY communication from a current PAC employee. I understand you guys are under a lot of stress, and are going out of business, and as I've said multiple times I hope that you all land on your feet. I've never once said that PAC has bad people working for them, or you guys are trying to screw people over. I/We just wanted some word of what was going on. I honestly don't think that was too much to ask for.



Oh yeah, I really got served. Why don't you just crawl back in the hole you came from.

Again, go read the post over. Maybe we haven't gotten to your email yet. I will come back to this later, I have to go take care of some people now.

jk

 

[Trouble]

I'm arguing because you people can't seem to understand my point. You all think I'm trying to kick Jack and Angelo while they are down. I'm just trying to figure out whats going on with my order. Again, that isn't too much to ask.

Go ahead and play the victim card, it's what you do best.

Your right, I'm wrong. Now are you happy?

 

[imported_twistedframe]

Again, go read the post over. Maybe we haven't gotten to your email yet. I will come back to this later, I have to go take care of some people now.

jk

Thanks for taking the time to grace us with your presence, seems to really have helped with people who were having issues...:banghead:

Jack this is my final thought. I wish no ill will to you or anyone that works/worked for PAC. But honestly I cannot think of how this could have been handled worse. First there are issues, and then when people ask about the issues you come on and act defensive, and insult them. good luck to you man, don't worry about getting to my email, I will just have to accept that I got bent over and screwed. No big deal.

 

[imported_Dubbin1]

Dubbin, if you feel I screwed you, (because that is certainly my M.O.) I will gladly give you a refund. I am sorry I can't just give this stuff away, but we do have bills to pay. My God, 25% off and you are pissed you aren't getting free shipping. How much profit do think this stuff has in it?

Jack if you look at my reply again you will see that I never once said it was me that you screwed on the shipping.

Grow up.

Why even reply to something that wasn't directed at you or your company...

If we are so bad, why in hell would you have anything to do with us? GO AWAY!

Because I thought for sure the other times I had issues with your company were a fluke. I guess I was wrong... I am going away Jack, why would I stay since you are no longer in business?

If only you would have handled this properly in the first place then none of this would have happened. I'm sorry I'm not one of your followers that praises every move you make, I am a real world customer that gets pissed off when I or my friends get taken for a ride.

Now how about you stop side stepping the questions and explain to the people why its alright for you to change the free shipping rules and take money from their accounts without permission after their orders have been placed.