DETAILKING said:
I am not sure what your conversation with Sal was about regarding DG, but perhaps give him a call to clarify and let us know?
Well, actually, I did just call Sal and we talked for about 2 hours about various things. What I came away with is very important, in that I am 100% convinced that the Zaino company and Duragloss are
NOT, I repeat NOT, duplicate or even similar products, nor do they relabel anything for anybody. Similar to what DetailKing has stated, yes, Sal talks to everyone in the industry, Mother's, Meguiar's, and yes even Duragloss, but that doesn't mean he is using their formulas. As a big part of the industry, I'm sure Sal talks to fellow competitors all the time. I needed clarification on the issue with regards to him talking to the DG guys, and to set the record straight, Sal developed his own products, with his own time, money, and chemist. It's actually quite an incredible story with regards to the challenges Sal had to go through to develop his products, but that development really had nothing to do with Duragloss being part of the equation. Yes, he talked with them, just like he talks with nearly all car care companies, and that is where I misunderstood him. I do believe Sal's formulas are completely unique.
I will admit too that I have had a slight axe to grind with Zaino for a couple years now. I used Zaino for roughly 6-7 years and was extremely pleased with it, never could find a real fault. Until recently. I was upset that my ZFX vials dried up, even though Sal offered to replace them. I also felt that ClearSeal didn't perform up to my and Zaino standards, but after discussing my concerns with Sal, I realize that he would have replaced the product, no questions asked, and it was mostly user error on my part, not Sal's. I will probably be buying some new ClearSeal and retrying, as I really really do have high hopes for that product. It could be an incredible time saver for me and the chemistry involved is unmatched. Anyhow, as a consequence of feeling "cheated" by Zaino over these two products (despite neither being Zaino's fault), I have been rather negative concerning Zaino, and unfairly so, for some time. I should have called Sal earlier to resolve these things, but didn't. Which makes you realize, ALWAYS call Sal if you experience any problems using his products. There is one thing about Sal, he definitely cares about his products and his customers, and wants his product to be top notch.
So, I do publically appologize to Sal for all the negativity that I unfairly gave Zaino, when the issues were not even his fault. You know as people, sometimes it's tough to blame yourself, so I blamed Sal and Zaino Bros. for my troubles. I admit to saying very unfair and sometimes untrue things just to make him look bad. I have even been guilty of jumping on the "Duragloss is the same as Zaino bandwagon" just to get a jab back, which I feel wrong about and very guilty. I am here to admit my fault, and that I no longer have beef with Sal or Zaino. I suppose a chip on your shoulder can be more hurtful than you imagine.
All the talk about Sal not having a factory, well he definitely does, just that it's not in New Jersey and also not in the Carolinas (for those wondering). For trade secret reasons, yes he does process out of state, and his NJ address is just a UPS store. Sal does value his privacy and trade secrets above all else. He has been though a hell of a lot to protect what he created, with some failures and lots of success. He is now a master, as far as I'm concerned at doing what he does. Most people just don't understand the amount of privacy Sal must maintain to protect his formula. It will make your head spin. Anyhow, I have made the decision to switch back to Zaino products.
Above all else is Sal's customer service. If you ever for one minute doubt Sal's committment to you as a customer or to stand behind his products, give him a call. He is knowledgeable beyond belief (far beyond what any "relabeler" would tell you) and is happy to help. My hat is off to Sal for solving my problems. I do look forward to re-Zainoing my car, because despite that I thought I had found the best in DG, I realize there really is only one ZAINO product. There isn't a DG equivalent to the amount of unique chemisty that goes into the Zaino products, and that's why I going back to Z!!
Hope this helps clear some things!
Best Regards,
Mike