The Rag Company - IMPRESSED

M

Mastercraft241

New member
I have to say, I am not easily impressed by the way most companies treat their customers but today i was IMPRESSED. A couple months ago i heard about The Rag Company and thought id give it a shot by trying their Eagle Edgeless MF Towels. They are out of this world, wouldn't touch my car with anything else. Well, after a month or two of kicking myself back and forth I placed a big order with Polish Angel, including Charisma and Bellaclean both which are fantastic products. My next problem was I was using cheapo Chinese microfiber towels from chemical guys. They're OK for interiors and are absolutely fine to use on wheels but I wanted something a little better as I am progressively getting more into the interior detail scene. I finally coughed up about $2 per towel and bought the 360GSM edgless from the rag company. I have to say I am impressed with the quality of their towels, they are amazing. Moreover, I am thoroughly IMPRESSED with their customer service. I ordered on Friday and they were delivered to my door Monday AM and on top of that I entered in the wrong shipping address and noticed last minute. They corrected it on the spot within minutes saving my order. Further, I had heard rumors that they will do wacky stuff if you request in the special instructions box. On this order, I requested them to draw me a picture of a mad scientist detailer buffing an Audit S5 with a shout out to The Rag Company. Sure enough, I get an email from the Sales Director thanking me for my order and hopes I like the picture. I can't wait to place my next order!
 

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That is a cool story. If that is who I think it is I dealt with them a while ago and had a good experience also
 
Yep I share similar thoughts. The price and customer service is top notch, the only thing I wish they had was a country of origin separator. Not that all Chinese towels are bad, but frankly I don't want to put in the effort to figure which are worth it over Korean ones so I primarily stick with Korean towels. Microfiber Tech is great as well but with similar quality but a cheaper price Rag Company wins out.
 
Great stuff from The Rag Co., no doubt! Rapid shipping is just the icing on the cake.

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I used the edgeless also with my Polish Angel spray carnauba for white and and one for silver cars and they worked great...
 
By far the best bang for your buck. Their eagle edgeless hangs with my Microfiber Madness. It feels just about as soft as the MM towel. The nap of the eagle is just a hair shorter.

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Thankyou for that /\ I have about 10 MM an have been eyeing those in comparison. I actually like a shorter nap imo.
 
The Rag Company, rocks! I got a few freebies with my order and was really happy with the freebies. The Eagle Edgeless towels are incredible, I really like them a lot. I only use my Eagle Edgeless towels for wiping Polish, Sealant, and Wax's. So they stay incredibly clean.
 
They are a dieing breed as the customer has priority with them and they prove it with great service. I have quite a few of their microfibers and they are all great. I have some of the Chinese towels and they seem to screen them very well as they are top quality also.

Dave
 
I ordered one of each of there microfiber to see which one I wanted to use as my go to towel.

There customer service is really top notch.


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The Driver said:
Thankyou for that /\ I have about 10 MM an have been eyeing those in comparison. I actually like a shorter nap imo.
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Anytime bud. When you use them right after the other you sometimes forget which one you are using. That's one reason why I got the Eagle Edgeless in Orange. Didn't want to confuse them.
 
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