Zymol poor customer service

The spit shine with cold water or QD is exactly what I have been saying for a long time. You can spit shine by hand or add a cold mist to the surface before using your DA. When removing a cold mist will add to the carnuba hardening and make it easier to remove.



SuperBee364 said:
When I use Vintage, I do it when I know I have at least 12 hours for my car to be parked. I do four total wipedowns. The first is, of course, to remove the wax residue. I do the second three hours later to get off any residual oils, and the haze that will sometimes develop. Wipedowns three and four are after the 12 hours is up. Wipedown three is just a quicky with a Eurow MF. Number four is spit polishing... spraying refrigerated distilled water on the paint and using it as a quick detailer. Not only does this make the surface shimmer and glow, but it also seems to "set" the wax, and increases it's durability. Vintage *really* likes to be spit shined with cold distilled water.
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SuperBee364 said:
I look forward to it... I've often wondered if you could safely re-melt vintage.
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Guess the easy to understand method he is going to type to me is harder than he thought. I should have told him I can probably understand all of it :faint:



Any good news on your end?
 
MDRX8 said:
The spit shine with cold water or QD is exactly what I have been saying for a long time. You can spit shine by hand or add a cold mist to the surface before using your DA. When removing a cold mist will add to the carnuba hardening and make it easier to remove.
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A DA spit shine... great idea. Now if I can just find my old DA MF bonnets...



eyezack87 said:
Guess the easy to understand method he is going to type to me is harder than he thought. I should have told him I can probably understand all of it :faint:



Any good news on your end?
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Nada. This is really disappointing.
 
SuperBee364 said:
A DA spit shine... great idea. Now if I can just find my old DA MF bonnets...
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That sounds similar to my "pseudo-spit-shine", which I do in various ways (using the "spit" when applying and/or during removal depending on how I feel like doing it).



Don't overdo the spit when buffing it off, at least IME, too-damp MF bonnets aren't good.
 
Just got off the phone with Zymol cs. They picked up on the first ring! Unfortunately they're backed up and MAY send my container next week. Too bad, I sent it in almost over 6 weeks ago. But no problems, I still have the Royale. I hope all of us get our Vintage containers back soon.
 
Hope some of you are up for some reading. They finally answered, although it did take a long *** time :think:



Original email sent on March 24:

Hey Diane,



Just a follow up considering my situation. They replaced it with a new tub of Creme no problems, however, now my Detail container is broken where I screw it in (poor design I have to say but could be due to my fault too). Sort of getting fed up with broken containers so I decided to transfer it. I have 2 questions for you. If you can answer them then that would be great, if not, may I talk to one of the chemists at Zymol if possible?



1. Is there a reason to use hard plastic to put the waxes in other than for looks purposes? Like, if I placed them in a #5 double-walled container, would that affect the "drying" of the solvents within the container? I have checked it with water and the jars I plan to transfer them to do not leak.



2. I tried a small portion of wax into one of the said containers, for some reason, it would not become somewhat hard again like when it was new. I assume that this is due to the crystallization of the wax being affected. Other than refrigerating it again to make it hard and having it "thaw" to slush once its not cold each time, can I "recrystallize" the wax to its original hardness by heating it slightly and repouring it into the jars stated above? How would that affect the wax and its durability if there is any adverse affects besides slight (or huge) solvent evaporation? In theory my idea would make sense with little to no effect to the wax but I would like to make sure with a chemist at Zymol before doing it for real because now the new Creme container is showing cracks around the screw on part as well...



Hope I can get a clear answer to those questions. If it violates any unspoken rule or whatnot I understand, I just don't want to waste good wax thats all. Sorry if its a bit hard to understand...



Thanks!

Isaac
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Reply by Diane on March 24:

Hello Isaac,



I am forwarding your email to our Tech Support Department for review.



Someone from that department will answer your questions.



Warmest regards,

Diane
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My follow-up email sent on April 7:

Hey Diane,



Has there been any progress in my question? Currently still waiting before I kick the bucket and ask another company their opinion. Please let me know.



Isaac
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David Dudek's(Tech dude) reply on April 8: Odd how he "immediately" replies huh? :rolleyes:

Isaac,



I apologize for not returning your email sooner. I will answer your questions Thursday without going into a great deal of hard to understand reasons why we use certain materials and how you might be able to solve your container problems.





Regards,



Dave Dudek

[email protected]
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My reply to David on April 9 (THURSDAY!!!!):

Thanks for replying to let me know you got it Dave. I'll just wait for you to answer before doing anything. Please reply soon. You are welcome to get somewhat technical if you want, I don't mind. I have to somehow apply my current Chemical Engineering skills anyway haha. Thanks



Isaac
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Reply from David the following week on April 14:

Isaac,



We use the hard, pharmaceutical grade clear plastic containers for a few reasons. One is that when they are being labeled by hand, the person labeling can inspect the entire jar for any dirt or contaminants that might have entered the jar during the pouring process, which is also done by hand. Secondly, if for some reason the product is mislabeled, which is almost never, we can tell by the color of the wax what type it is.



As far as repouring the wax into one of your doublewalled containers you would be heating the oils in the product and losing some of them during the process as you suggested.(solvent evaporation) It really won't harm the product but might affect the ability of the wax to bond properly with the lowering of the amount of oils. This should be negligible.



As long as your container is airtight your suggestions should work.



Regards,



Dave
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------------------------------------

I can't believe it took almost a whole month to get a solid reply to my theory that I had. Definitely not great CS but if they still continue having good waxes I'll buy from them I guess. Definitely not going the Vintage and up route until they fix their problems though. I wish the rest of you the best of luck on your Vintage problems. As for me, I'm gonna slowly heat and repour them into my jars. I'll post pics of the process for you "curious" individuals :2thumbs:



I would also like to add that the "test" batch I did is still working just like the OEM condition it came in. So if you are scared to experiment, then there should be no problems at all :woohoo:
 
Wow, Isaac, that's great information. I have a little bit of Vintage left. It's in a ziplock bag in the fridge. I think I'll take it out and try melting and re-pouring it into a real wax container.



I sent my Vintage cube in for a refill towards the end of February. I called them last Monday, and they said it would be shipped out by Friday. I have yet to get a phone call or email saying it was ready to ship and I would need to provide them with shipping payment. Guess I better call them yet again.



MDRX8. any love from Zymol yet?
 
No, Diane told me the CEO would call me Monday but it never happened. I am calling again today!



SuperBee364 said:
Wow, Isaac, that's great information. I have a little bit of Vintage left. It's in a ziplock bag in the fridge. I think I'll take it out and try melting and re-pouring it into a real wax container.



I sent my Vintage cube in for a refill towards the end of February. I called them last Monday, and they said it would be shipped out by Friday. I have yet to get a phone call or email saying it was ready to ship and I would need to provide them with shipping payment. Guess I better call them yet again.



MDRX8. any love from Zymol yet?
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SuperBee364 said:
Wow, Isaac, that's great information. I have a little bit of Vintage left. It's in a ziplock bag in the fridge. I think I'll take it out and try melting and re-pouring it into a real wax container.



I sent my Vintage cube in for a refill towards the end of February. I called them last Monday, and they said it would be shipped out by Friday. I have yet to get a phone call or email saying it was ready to ship and I would need to provide them with shipping payment. Guess I better call them yet again.



MDRX8. any love from Zymol yet?
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A double boiler or just putting a glass beaker (or similar item) in a cup of freshly boiled water works well. I have a 50ml and 100ml beaker for that purpose alone. Also, split it up in half if you want to transfer. The first layer will have a "dent" while the second one should not have one. Good luck if you try it :xyxthumbs

Accumulator said:
eyezack87- That "Detail" is the little jar of stuff... for interior wood/etc. right?
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Confirmed! I took off the stickers and left the "Detail" part on the original jar since I made a Vintage jar of my own hehe :spot
 
eyezack87- Sheesh, I woulda thought they'd have the Detail jars figured out by now..I broke the lid on mine back in '85 (still hasn't dried out though, that tiny little jar is lasting *forever*).
 
I find that the oil content in Zymol is quite something. For my test batch of Creme that I repoured, I put it into a uncovered cup. It was about 3 weeks before the top got hard. After I took off the layer that dried it, it was like it normally was underneath! I have a feeling that the longevity of Zymol in terms of storage is quite high :)
 
eyezack87 said:
I find that the oil content in Zymol is quite something. For my test batch of Creme that I repoured, I put it into a uncovered cup. It was about 3 weeks before the top got hard. After I took off the layer that dried it, it was like it normally was underneath! I have a feeling that the longevity of Zymol in terms of storage is quite high :)
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Yeesh.. that is a long time. Did you just keep it at room temp? I wonder if refrigerating it would help.
 
SuperBee364 said:
Yeesh.. that is a long time. Did you just keep it at room temp? I wonder if refrigerating it would help.
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It was just sitting on my desk the whole time. Pretty much undisturbed until I poked my finger in it to check on it lol :o
 
No .... I did talk to the CEO and they are waiting on the carnuba to come in. He said there are only two times of the year they can get it from the trees. So maybe soon?
 
Now the question stands as whether the Carnauba they use is really that "rare" or they are just milking people...



Personally I think they're just making up excuses or something. Afterall, it did take about one month to answer my simple question...
 
It's wax from a tree. Carnauba wax is not that expensive.



Several producers estimate current domestic carnauba wax prices, FOB (freight on board) Brazil, at a range of $2.75 to $3/lb for Type 1, and for Type 3 at around $2.20-2.50/lb.
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Demand for natural wax increases



By the time you get to the US, its probably a bit more expensive, but not that much when you order it in quantities.



Not sure what the difference is between Type 1 yellow vs Type 1 white wax is, but I imagine that you could pay to have the yellow wax distilled, decolorised, hydrogenated etc.



Zymol is probably a very profitable operation, and they understand the target customer very well. See especially page three.



http://www.zymolworld.com/alliances.pdf



I'm sure some brazilian carnauba farmer would be quite surprised to see someone selling his wax for $8,000/lb+.
 
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