Problem with Edge pads

Make sure you have the most up to date Edge pad system, the Polish/Finishing pads are extremely light, while Light Cut & Up have a significant stiffness to them.
 
Just wanted to say that Aaron has been super in working with me to get the pads replaced and find out exactly what is going on. Nothing but excellent customer service.

I do like the edge pads and I plan to continue using them.
 
Thanks so much for the compliments. We understand that no product will be perfect 100% of the time, and all the manufacturers at one time or another have had problems. However, customer service should always give 100% satisfaction to the customer 100% of the time! At least we think so!


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
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 Phone: (610) 583-4883
 Fax: (610) 583-4885
 Email: [email protected]
Website: www.edgepads.com
 
Just wanted to give an update. I sent the 2 pads I had problems with back to Aaron and he shipped me 2 new ones out right away. Thanks.

Aaron have you had a chance to see what the problem was?
 
The Edge said:
Thanks so much for the compliments. We understand that no product will be perfect 100% of the time, and all the manufacturers at one time or another have had problems. However, customer service should always give 100% satisfaction to the customer 100% of the time! At least we think so!


Aaron Krause (President & CEO)
777 Henderson Blvd.
Suites # 1 & 2
Folcroft, PA 19032
---------------------------------------
 Phone: (610) 583-4883
 Fax: (610) 583-4885
 Email: [email protected]
Website: www.edgepads.com
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Have you any idea what may have caused the pads to fail..

Seeing the foam is soft i was wondering when using the pads with a PC @ speed 6 or a rotary @ 1500 rpms would this cause the foam to fall apart from to many RPM's..
 
No, these are very isolated cases. Keep in mind we have sold 10's of thousands of pads this year, and you only hear about a few failures. We can't possibly know the reason why sometimes pads fail. We always work to find out what happened and if we know, we work for a solution. In this case we will be making a new mold for the plastic plate inside the pad. We have an idea that maybe since we cut down the larger plate into plates for the 6 inch pads that maybe the sharp edges left from cutting may be cutting into the pad with the vibrations on the PC. There really should be no problems on the rotary. This new plate will be in all our 6 inch pads in about a month or so. In the meantime any pads that fail, we will of course replace.
 
The Edge said:
No, these are very isolated cases. Keep in mind we have sold 10's of thousands of pads this year, and you only hear about a few failures. We can't possibly know the reason why sometimes pads fail. We always work to find out what happened and if we know, we work for a solution. In this case we will be making a new mold for the plastic plate inside the pad. We have an idea that maybe since we cut down the larger plate into plates for the 6 inch pads that maybe the sharp edges left from cutting may be cutting into the pad with the vibrations on the PC. There really should be no problems on the rotary. This new plate will be in all our 6 inch pads in about a month or so. In the meantime any pads that fail, we will of course replace.
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Thanks Arron. I was looking more as a preventive Measure. I will use the Pads with confidence ..
 
I had one blue pad fail too, but Aaron provided great service and shipped my pad out to me today (I got the confirmation email from USPS).

Thanks Aaron...keep up the great service.

BTW, did you need my blue pad back?
 
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