OPTI-NEWS: Opti-Coat 2.0 is no longer available to the public. OCP is now the only Opti-Coat.

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weekendwarrior said:
I still dont see where anything will change. A detailer can slip in Gloss Coat, claiming it is OCP, just like they were doing with 2.0.
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If the customer isn't handed a warranty, they didn't get Pro, it will be that simple. 


 


And as far as I know, if an installer goes out of business prior to the expiration of the warranty, Optimum will work with another installer in the area to remedy the issue. 
 
weekendwarrior said:
I still dont see where anything will change. A detailer can slip in Gloss Coat, claiming it is OCP, just like they were doing with 2.0.
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Sure.....BUT what about the warranty? They have no Optimum identification as them being a certified installer. Now in order for someone to be lied to they themselves have to be ignorant in that they would not research a product....any product, they are purchasing.


 


Lastly, how is it Optimum's fault, or Nike, or Mongoose bikes, or Magpul's fault if someone seeks to dupe customers with half-truths and counterfeit products? Companies can only set guidlines and attempt to control the posers. The rest is up to the consumer themselves.


 


Anthony
 
Anthony Orosco said:
Sure.....BUT what about the warranty? They have no Optimum identification as them being a certified installer. Now in order for someone to be lied to they themselves have to be ignorant in that they would not research a product....any product, they are purchasing.


 


Lastly, how is it Optimum's fault, or Nike, or Mongoose bikes, or Magpul's fault if someone seeks to dupe customers with half-truths and counterfeit products? Companies can only set guidlines and attempt to control the posers. The rest is up to the consumer themselves.


 


Anthony
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Yeah, so what about that warranty?



 
<blockquote class="ipsBlockquote">


 


1.3 – GENERAL WARRANTY INVALIDATION


Optimum Polymer Technologies warranty for any product will be considered invalid if any of the following general condition occur:


 


<span style="color:#ff0000;">1. Neglect to maintain the vehicle according to the standards and techniques recommended by Optimum Polymer Technologies;"


 
</blockquote>


 


So neglecting to maintain the vehicle according to the standards and techniques recommended by Optimum invalidates the warranty, yet those standards and techniques aren't even listed???


 
<blockquote class="ipsBlockquote">


 


2.2 – <span>OPTI-COAT PRO LIABILITY LIMITATIONS


Optimum Polymer Technologies, Inc. or its agents shall not accept liability for the following:


1. Deterioration of factory paint work or repaint or any other treated part of substandard specification, materials or workmanship by vehicle manufacturers, their dealerships, third-party suppliers or modifiers, or professional detailers not authorized by Optimum Polymer Technologies;


2. Pre-existing damage or deterioration;


3. Any claim for matters which are covered by vehicle manufacturers’ warranty;


4. <span style="color:#ff0000;">Damage caused by manual or automatic wash brushes, contaminated and/or abrasive cloths and sponges, untreated areas due to accident damage and/or their subsequent repairs, and/or damage caused by impact with a foreign object (i.e., stone chips); and


5. Warranty is valid for factory clear-coated systems only and excludes any non-clear-coated or matte finishes.
</blockquote>


 


I can see this one being an issue as well.


 


 


My lawyer feels the warranty is poorly written too....though my writing sucks big time, so I can't really judge them for that.
 
Anthony Orosco said:
Rasky, changes are coming. These concerns are and will be addressed.
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I think that's a very good thing, but a little to late for me now. Forcing of the warranty was probably my biggest issue.
 
Most warranties (electronics, extended car warranties, etc) aren't worth very much to the consumer, bur more of a profit generator for the manufacturer or warranty company. Based off what was posted above, I have to wonder what value this will actually be to the consumer
 
Too many variables to really offer a warranty...which is why I have never told a customer "it comes with a lifetime warranty"  


 


"Its going to protect well, look amazing, and be more scratch resistant than any wax on the market....simple as that.  No false assumptions that it will last a lifetime, or that it wont ever scratch, or that water spotting wont be an issue. (some coatings are simply better at different things)"
 
Envious Eric said:
Too many variables to really offer a warranty...which is why I have never told a customer "it comes with a lifetime warranty"  


 


"Its going to protect well, look amazing, and be more scratch resistant than any wax on the market....simple as that.  No false assumptions that it will last a lifetime, or that it wont ever scratch, or that water spotting wont be an issue. (some coatings are simply better at different things)"
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 Eric - No one ever claimed OC to prevent water spotting, although here where it rains 6-7 months, I haven't had any issues from rain on customers' cars.


 


I am not sure why you think OC is falsely advertised as "permanent". If paint is prepped/OC applied properly, the protection will not come off. That is according to David. I mean how do you explain those cars after 5-7 years still beading and protecting?
 
My father in-law was pleased with the results of the Opti-Coat I applied to his daughter's mini-van, and asked me if I would do his cars, which I was happy to do.  So, I head to optimumcarcare.com to replenish my stock of OC2 and find a new product, Gloss-Coat in its place.  The description sounds very similar to OC2, but just to be sure I come here to check it out and find this thread.  I have to say I'm very disappointed in OPT for their decision to stop offering OC2 to the public.  Unless there is some mea-culpa from OPT, my recent purchase of power-clean will be the last product I buy from OPT. 


 


I'm making this post in the hopes that OPT will reconsider.  I doubt they will, but I'm putting in the effort any way.


 


IMO, this decision takes OC2 away from the market which it provides the best value - the non-enthusiast daily-driver market.  I've used OC2 on three vehicles, my parent's cars and my sister-in-law's mini-van.  None of them would spend $800 to have a pro perform the same service.  Their lack of interest and time for car care means they don't do a proper semi-annual paint protection and they often use automatic car washes.  My parents live on a dirt road for Pete's sake, any deep-gloss shine their car may have is ruined 30 seconds into the first time they drive it.  To all of them the immediate value is that the car is easier to keep clean, OC2's lack of slickness is no issue and the "look" is immaterial, they're not bothered by minor spider webbing or auto-wash induced marring, but it's nice that the coating is more resistant than the typical asian-car paint.  They like that the fact that OC2 should prevent clear-coat failure 8 years hence, but most of them have never seen the problem even on cars they've neglected in the past, so its just not an issue for them.


 


On the other end of the spectrum you have people like Dan.   They're perfectionists and are going to detial their cars at least once a year, coating or not.  While OC2 is more resistant to marring than some factory paint, it's not impervious, so the perfectionist is going to polish it any way, and reduce the life in the process.  To them the benefits of a coating over a traditional LSP are quite minimal.  So all we have left are car-guys (and gals) with lots of money but little time who are willing to pay pro detailers to keep their cars in excellent but not show-car shape.  That seems a very small market, possibly the most profitable market, possibly not, OPT is about to find out.  There are lots of companies who's products I like, but who's business practices prevent me from buying the product, OPT has just been added to the list.  The fact that they have a superior product on the shelf which they refuse to sell me in order to control the market and protect other customers tells me everything I need to know.


 


Before any pro-detailers try to say their services are a "good value", that point can be debated, but it ultimately only matters what the owner believes is a good value at the time of purchase.  As pros have stated in this thread $800 is a tough sell to many people who regularly employ their services, people like my SIL and parents who don't employ pro services at all are never going to see the value in it, the sticker shock is just too great. 


 


I understand the dilemma for pro detailers, ultimately coatings are not great for their business as they reduce repeat business.  An LSP that needs to be re-applied every six months has an inherent repeat business advantage.  They have to charge more for the coating for it to be viable business.  I also understand why most pros insist on paint correction before applying the coating.  They want every car that leaves the shop with their name attached to be "perfect" as their reputation is on the line.  But to people like my SIL, "perfect" has little value, they don't even notice the small flaws, let alone are bothered by them.  The difference between a full correction and a simple paint cleaning likely doubles the cost of applying the coating.  Most of what they're paying for is labor, not materials, and that labor is only valuble to a select few perfectionist enthusiasts. 


 


I hope OPT reconsiders.  I found OC2 to be no harder to apply than KSG, the consequences of poor application may be greater, but the difficulty is not.  It's a great product for the car guy in the family (me) to apply to their relatives cars to help them maintain appearance and value over the long term.  OPT's proffesional customers aren't loosing any business, the market segments are completely distinct, no overlap.  There are other ways to discipline hack professionals besides removing the product from the market.  Look at PPF, there is a well-functioning pro-installer market (though still with plenty of hacks), but the products are still available to DIY-ers.  I'd even be willing to pay a bit more for the product with the understanding that pros get a big volume discount, but removing it from the DIY market entirely is very short sighted.


 


Just MHO.
 
Gloss-Coat is a superior product to OC 2.0 and even easier to apply. I would expect it to last far longer than the 2 years Optimum is suggesting for reapplication. And you can purchase it without being a professional. It's what I have on my own car that sits outside 24/7. 


 


This is after 2 days of rain, mist, drizzle and fog without washing it....


 





 


The only reason it isn't called Opti-Coat 2.0 anymore is to further distinguish it from Opti-Coat Pro. And you can thank unscrupulous detailers misrepresenting it as the pro version for the name change. 
 
gpshumway said:
My father in-law was pleased with the results of the Opti-Coat I applied to his daughter's mini-van, and asked me if I would do his cars, which I was happy to do. So, I head to optimumcarcare.com to replenish my stock of OC2 and find a new product, Gloss-Coat in its place. The description sounds very similar to OC2, but just to be sure I come here to check it out and find this thread. I have to say I'm very disappointed in OPT for their decision to stop offering OC2 to the public. Unless there is some mea-culpa from OPT, my recent purchase of power-clean will be the last product I buy from OPT.



I'm making this post in the hopes that OPT will reconsider. I doubt they will, but I'm putting in the effort any way.



IMO, this decision takes OC2 away from the market which it provides the best value - the non-enthusiast daily-driver market. I've used OC2 on three vehicles, my parent's cars and my sister-in-law's mini-van. None of them would spend $800 to have a pro perform the same service. Their lack of interest and time for car care means they don't do a proper semi-annual paint protection and they often use automatic car washes. My parents live on a dirt road for Pete's sake, any deep-gloss shine their car may have is ruined 30 seconds into the first time they drive it. To all of them the immediate value is that the car is easier to keep clean, OC2's lack of slickness is no issue and the "look" is immaterial, they're not bothered by minor spider webbing or auto-wash induced marring, but it's nice that the coating is more resistant than the typical asian-car paint. They like that the fact that OC2 should prevent clear-coat failure 8 years hence, but most of them have never seen the problem even on cars they've neglected in the past, so its just not an issue for them.



On the other end of the spectrum you have people like Dan. They're perfectionists and are going to detial their cars at least once a year, coating or not. While OC2 is more resistant to marring than some factory paint, it's not impervious, so the perfectionist is going to polish it any way, and reduce the life in the process. To them the benefits of a coating over a traditional LSP are quite minimal. So all we have left are car-guys (and gals) with lots of money but little time who are willing to pay pro detailers to keep their cars in excellent but not show-car shape. That seems a very small market, possibly the most profitable market, possibly not, OPT is about to find out. There are lots of companies who's products I like, but who's business practices prevent me from buying the product, OPT has just been added to the list. The fact that they have a superior product on the shelf which they refuse to sell me in order to control the market and protect other customers tells me everything I need to know.



Before any pro-detailers try to say their services are a "good value", that point can be debated, but it ultimately only matters what the owner believes is a good value at the time of purchase. As pros have stated in this thread $800 is a tough sell to many people who regularly employ their services, people like my SIL and parents who don't employ pro services at all are never going to see the value in it, the sticker shock is just too great.



I understand the dilemma for pro detailers, ultimately coatings are not great for their business as they reduce repeat business. An LSP that needs to be re-applied every six months has an inherent repeat business advantage. They have to charge more for the coating for it to be viable business. I also understand why most pros insist on paint correction before applying the coating. They want every car that leaves the shop with their name attached to be "perfect" as their reputation is on the line. But to people like my SIL, "perfect" has little value, they don't even notice the small flaws, let alone are bothered by them. The difference between a full correction and a simple paint cleaning likely doubles the cost of applying the coating. Most of what they're paying for is labor, not materials, and that labor is only valuble to a select few perfectionist enthusiasts.



I hope OPT reconsiders. I found OC2 to be no harder to apply than KSG, the consequences of poor application may be greater, but the difficulty is not. It's a great product for the car guy in the family (me) to apply to their relatives cars to help them maintain appearance and value over the long term. OPT's proffesional customers aren't loosing any business, the market segments are completely distinct, no overlap. There are other ways to discipline hack professionals besides removing the product from the market. Look at PPF, there is a well-functioning pro-installer market (though still with plenty of hacks), but the products are still available to DIY-ers. I'd even be willing to pay a bit more for the product with the understanding that pros get a big volume discount, but removing it from the DIY market entirely is very short sighted.



Just MHO.
Click to expand...


Thanks for sharing your story. I hope you're not missing the improvements Gloss-Coat has over 2.0. Don't throw the baby out with the bath water, right?
 
gpshumway said:
My father in-law was pleased with the results of the Opti-Coat I applied to his daughter's mini-van, and asked me if I would do his cars, which I was happy to do.  So, I head to optimumcarcare.com to replenish my stock of OC2 and find a new product, Gloss-Coat in its place.  The description sounds very similar to OC2, but just to be sure I come here to check it out and find this thread.  I have to say I'm very disappointed in OPT for their decision to stop offering OC2 to the public.  Unless there is some mea-culpa from OPT, my recent purchase of power-clean will be the last product I buy from OPT. 


 


I'm making this post in the hopes that OPT will reconsider.  I doubt they will, but I'm putting in the effort any way.


 


IMO, this decision takes OC2 away from the market which it provides the best value - the non-enthusiast daily-driver market.  I've used OC2 on three vehicles, my parent's cars and my sister-in-law's mini-van.  None of them would spend $800 to have a pro perform the same service.  Their lack of interest and time for car care means they don't do a proper semi-annual paint protection and they often use automatic car washes.  My parents live on a dirt road for Pete's sake, any deep-gloss shine their car may have is ruined 30 seconds into the first time they drive it.  To all of them the immediate value is that the car is easier to keep clean, OC2's lack of slickness is no issue and the "look" is immaterial, they're not bothered by minor spider webbing or auto-wash induced marring, but it's nice that the coating is more resistant than the typical asian-car paint.  They like that the fact that OC2 should prevent clear-coat failure 8 years hence, but most of them have never seen the problem even on cars they've neglected in the past, so its just not an issue for them.


 


On the other end of the spectrum you have people like Dan.   They're perfectionists and are going to detial their cars at least once a year, coating or not.  While OC2 is more resistant to marring than some factory paint, it's not impervious, so the perfectionist is going to polish it any way, and reduce the life in the process.  To them the benefits of a coating over a traditional LSP are quite minimal.  So all we have left are car-guys (and gals) with lots of money but little time who are willing to pay pro detailers to keep their cars in excellent but not show-car shape.  That seems a very small market, possibly the most profitable market, possibly not, OPT is about to find out.  There are lots of companies who's products I like, but who's business practices prevent me from buying the product, OPT has just been added to the list.  The fact that they have a superior product on the shelf which they refuse to sell me in order to control the market and protect other customers tells me everything I need to know.


 


Before any pro-detailers try to say their services are a "good value", that point can be debated, but it ultimately only matters what the owner believes is a good value at the time of purchase.  As pros have stated in this thread $800 is a tough sell to many people who regularly employ their services, people like my SIL and parents who don't employ pro services at all are never going to see the value in it, the sticker shock is just too great. 


 


I understand the dilemma for pro detailers, ultimately coatings are not great for their business as they reduce repeat business.  An LSP that needs to be re-applied every six months has an inherent repeat business advantage.  They have to charge more for the coating for it to be viable business.  I also understand why most pros insist on paint correction before applying the coating.  They want every car that leaves the shop with their name attached to be "perfect" as their reputation is on the line.  But to people like my SIL, "perfect" has little value, they don't even notice the small flaws, let alone are bothered by them.  The difference between a full correction and a simple paint cleaning likely doubles the cost of applying the coating.  Most of what they're paying for is labor, not materials, and that labor is only valuble to a select few perfectionist enthusiasts. 


 


I hope OPT reconsiders.  I found OC2 to be no harder to apply than KSG, the consequences of poor application may be greater, but the difficulty is not.  It's a great product for the car guy in the family (me) to apply to their relatives cars to help them maintain appearance and value over the long term.  OPT's proffesional customers aren't loosing any business, the market segments are completely distinct, no overlap.  There are other ways to discipline hack professionals besides removing the product from the market.  Look at PPF, there is a well-functioning pro-installer market (though still with plenty of hacks), but the products are still available to DIY-ers.  I'd even be willing to pay a bit more for the product with the understanding that pros get a big volume discount, but removing it from the DIY market entirely is very short sighted.


 


Just MHO.
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I'd be careful, if you're to vocal about not liking the changes, Optimum may decide to put you on the black list and prohibit you from buying any of their products! :rolleyes:


 


 


 


 


Disclaimer for sarcasm.
 
Thomas Dekany said:
Do you mean like how carpro takes you off the installer list without letting you know? Is that what you mean?
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Not sure what your talking about, I dropped Opti-Coat as an offering on 8-26-14, as noted in this thread. If and when Optimum chooses to take me down from their installer list/map is totally up to them.
 
You are trying to bad mouth optimum it seems - not sure why? Did optimum take you off their list without telling you? If that was the case, I could understand your frustration. Not sure why you are so bitter. Isn't CQF superior to opti coat?


Carpro took me off their list of installers without contacting me about it. Actually twice they did that. Do you see me bitching about it? Why not move on? You are a very well respected detailer, why not let it go?
 
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