My gf took her 06 Civic Hybrid to get some service done at the Honda dealership this past Friday where she bought her car in 2006, and they actually BROKE her car.
She left the dealer after her service work, and after driving around she took it back in and stated that her car is not performing the way it should be. Her service advisor told her "oh it's normal", but then she complained about how her car lost it's power when accelerating, and her battery would lose all of it's charge.
After debating back and fourth, the service dealership actually took a brand new Civic Hybrid off the loading truck to let her drive and prove her wrong.. So... it's was raining but then it was her, the service advisor and her mother in that new car with a few miles on it, and she drove the hell out of it.. broke the tires loose, red lined the car and the dealership were proved that they were wrong...
To make a long story short..... She was pissed beyond belief because Honda tried to take advantage of her the 2nd time (first time was about fake road block/ clear bra installed), and that their techs have no idea on how to fix, or service a Civic Hybrid.
As of now... Honda had Hertz pick her up to lend her a Civic or Accord. Neither one was there, so she has a Chevy Cobalt where there's no PW, seat is broken, etc... (POS compared to her Hybrid), and right now she has to drive that thing to work, and they said (Hertz) would trade the Cobalt for a Toyota Prius.
Her dealership is waiting for a call from American Honda so they can figure out what the hell they did to her car during service. My gf told me she is done dealing with Honda, and she might consider trading her paid off Hybrid for a Lotus, or a Prius... I told her to keep her Honda and find a new Honda service.... Crazy weekend for her, but I'm glad my Acura dealer is not like that.