It doesn`t read that way though.
They should amend their warranty if that`s the way they intended it to read.
This machine has been a problem since day 1 and now it`s broken. I have no confidence the next machine will be any better and I don`t want to have to spend $34 in shipping fees every time it breaks.
Call me crazy but sure sounds like this falls under "if you don`t like for any reason"
Wow man, we`re really going in circles here.
Their guarantee:
Everything you purchase from us comes with a lifetime guarantee against defect. We want you to enjoy our quality product for 180 days and have fun with it! If you don`t like it for any reason during this time, return it for a full refund or credit. After that, you`re covered with our lifetime guarantee against defect, in which we will either repair it, replace it, or credit your purchase price if we are able to do neither. Some items have a life span during normal use and they wear out. Our warranty does not include replacement of such items after normal use. Of course our guarantee doesn`t cover abuse... But you already knew that.
Starting at the top -
They`re offering a lifetime guarantee against DEFECT. Not a lifetime return policy.
They give you 180 days to try it and see if you like it. If you don`t like it in that 180 days, you can get your money back or get a credit. If you don`t take advantage of that, you fall under: AFTER THAT
After that, you`re covered against defects. Your original polisher had some sort of defect, so they held up their end of the bargain - since they weren`t going to repair it, they provided you a replacement that is their current equivalent of what you purchased 10 years ago. By their declaration, they will credit your purchase price if they can`t fix what you had or send you something to replace it. (Again, the G9 is their current replacement for the old GG6`s, so there ya go).
Just because you`ve had the replacement for the polisher you purchased years ago for less than 180 days, by common logic (and I don`t think I`m stretching my reading of their policy,) you still fall under "After that".
Yes, it sucks you`re having problems with your polisher. Based on your review from when it was working:
Now that the cord issue is solved the machine seems pretty decent. Very well balanced and more power then ever needed. I`m digging the trigger vs the old style on/off switch. I also like how you can set the machine upside down when not in use. Surprised no one else has done this.
Definitely harder then I would expect to insert the cord. I`m not sure if it will wear-in or break. Fortunately it comes with the lifetime warranty.
:headspin
It seems like you did like the machine and it would be worth it to you to just get another machine from Griot`s (fortunately the lifetime warranty and all). Especially since you have 6 other polishers to get you by.
About halfway through a car the machine started pulsating and then suddenly quit all together. I thought I had knocked the cord loose but that wasn`t the case. If you "pump" the trigger long enough it temporarily kicks back on.
They quit supplying replacement brushes so I couldn`t even try that. Dead in the water is where I was. Thank God I keep 6+ other polishers in my trunk!!
Check the mesh bag that came with your G9. Anywhere you look it shows the G9 comes with a replacement set of brushes in the box.
Talked with customer service today. Indeed they did have a problem with the 10` cords initially but that was suppose to be cleared up.
Supposedly they`ve never heard of anyone having problems with the 25` cord until now.
I was told that I would be receiving a prepaid mailing label within 48 hours.
You mention worrying about having to spend $34 dollars to ship the machine each time, but say that they send you a prepaid mailing label. This has been my experience with them in the past. (I bought early run of their BOSS foaming cannon, which they revamped to provide better foam on smaller pressure washers - I had no actual complaints with my cannon, but they offered to swap it out at no cost since I asked about it; also when my original 1st gen polisher had a very minor issue they sent me a label to return it - they then sent me a 3rd gen GG6 which was their current offering of the time).
In the end, again I`m bummed for your sake you`re having a bad string of luck on this deal. But, I feel you`re reading their policy wanting it to give you what you want. Devils advocate, it`s pretty generous of them to have such a warranty on an electrical tool that they can only imagine what sort of life it`s been through (undersized power cords, weather conditions, etc). It`s safe to say an electrical tool could fall under the category of "Some items have a lifespan during normal use and they wear out.". What kind of love would you get from Rupes or Flex after 3+ years? And those tools cost more than the Griot`s tool in question here.
Personal example - I fix cars by trade. I had bought a Snap On 3/8" impact (for 4x the price of a GG6). 2 months before it`s warranty was up, I had to send it in for repair because it was clearly down on power. Fast forward that exact time frame again, (but now out of warranty), same issue comes up. It wore out during use. No love from Snap On on fixing it again (would have had to pay repair cost out of pocket), and not much love for trading it in on the next impact.
Instead of getting another Snap On, I bought a Milwaukee with a 5 year warranty. If I had to get this one warrantied, and had problems in the 5 year window with the replacement, I wouldn`t go complain on a forum on Carmechanicopia.com, I`d contact them directly (via phone as there`s no delay in communication that way).
Sorry if I`m coming off as salty here, but you`re saying stuff that just doesn`t line up.
Anyway... life is good.