imported_Grouse
New member
Yep mine was shipped already.
Edge 2K adapter issue..
- Thread starter 35TH LE
- Start date
Mikeyc
TheDetailingHandBook.com
SpoiledMan said:
The ball bearings do not prevent the adapter from coming in contact with the car. The ball bearings only prevent the adapter from backing out of the pad.
There is a plastic plate in the middle of the pad with a "shoulder" that the adapter rests on. This "shoulder" prevents the adapter from going any further through the pad than it should for safe use.
The only thing I would be concerned about is using the adapter after the bearings fell out. I would be concerned that without the bearings the release button might be loose and extend further than intended. The button then could come in contact with the car. However, at the point where the ball bearings fall out I would think anyone would notice there is probelm and stop using their adapter.
SpoiledMan
New member
If you're polishing and uneven area, there is *potential* that the pad could come off the adapter. This could be costly for sure. Polishing a flat surface one probably would just notice the pad being loose but there is still the idea of the metal shavings. That's bad and this simply shouldn't be happening. That lifetime warranty isn't going to repaint an a-pillar.
Additional, I shouldn't have to have a few of these laying around in case one fails. This is the same as a backing plate failure but I can get one of those in less than an hour.
Additional, I shouldn't have to have a few of these laying around in case one fails. This is the same as a backing plate failure but I can get one of those in less than an hour.
Mikeyc
TheDetailingHandBook.com
SpoiledMan said:
It would be great if I could pick up some Menzerna FPII at the corner store when I'm running low too, but I can't. That's no reason not to use it though. Backing plates fail . . . adapters fail . . . it's a fact of life . . . errr . . . detailing. All I'm saying is that if I was a pro using the Edge pad system I would protect myself and my income like Justin mentioned by investing a measly $18 in a backup adapter.
SpoiledMan
New member
No comparison as I can see that I'm running low of the polish. With very little warning this part is failing and that's not good at all. Defend if you like but what if you had to keep a spare clutch for your S cause the one that came in it was prone to failure?? Yep, just an $18 part but it shouldn't be failing and they shouldn't be hitting the guy for expedited shipping. They should next day it to him without any questions.
SpoiledMan said:
This was exactly one of the reasons I went with the Edge2K kit.... never have to buy a BP again. Unfortunately for me the BPs Ive used in the past have lasted a lot longer. When I was considering the Edge2K kit I looked at the adapter and after realizing it cannot go throught the hole (unless the plastic physically breaks) I was sold.... I didnt think the solid chunk of metal we call an adapter would ever fail.
I also agree that the expedited shipping shouldnt have been on me. I wasnt too happy about it but I didnt think Id be doing it again so I didnt make a fuss.
After looking at the adapter again it looks like the the holes the ball bearings sit in are elongated towards the face of the pad. It looks like the balls in esence "beat up" the holes they sit in by vibration I assume? The pin inside where the ball bearings sit against also have divits (sp?) beat into them, the divits dont look like they were machined into the pin during production. Also.. for what its worth.. its not physically possible that the pin can "pop out" even if all the ball bearings were to fail. The inner part of the pin is a lot larger then the hole the push pin sits out of... therefore it would never even be able to pop out.
So far my opinion is that the spring tension inside the adapter is being overcome by vibration from the DA. After extended amounts of use and vibration and heat the spring is letting the pin go up and down very rapidly.. which lets the ball bearings loose for a split second.. and then jams them back into place. Over a period of time that would elongate the hole they are sitting in and cause the divits Im seeing inside the adapter on the pin that holds the balls in place. Im wondering if the metals used for the adapter are either soft or becoming soft after being subject to heat caused by the PC.
Mikeyc
TheDetailingHandBook.com
SpoiledMan said:
I think you have me partially wrong. I COMPLETELY agree with you that the adapter should last more than two cars. It does seem to be a bit of an anomally that his adapter failed as I have read about as many posts about backing plates failing as I have adapters which is not many (however I have read TONS of threads about velcro pads delaminating which is not a problem with Edge 2K pads). I also COMPLETELY agree with you that these companies should respect that these people make their income with these products and should expedite the shipping for free.
What I don't agree with you on is whether or not professionals should carry a spare adapter. Sh!t happens . . . let's face it. This is the reason your car comes with a spare tire. A professional detailer who doesn't have a spare BP or Edge adapter is like a taxi cab driver going about his day without a spare tire. The adapter/BP is the lynch pin of the detailing process and a spare should be had on hand so as to not loose out on income. I don't know about you but my local PBE is the only place I can find a flexible backing plate locally and they're not exactly open 24/7. For the peace of mind and security an $18 investment makes IMO it's worth it.
Also, your analogy of my clutch failing is ridiculous because I'm basically f-ed if that happens. I can't exactly change that on the side of the road. My spare tire analogy works much better.
SpoiledMan
New member
Uhm, there's three users in THIS THREAD that have have the problem. You almost can't go a day without reading a post that someone is having an issue with either the pad or adapter. I have had ONE BP that just lost it's grip *gradually* but it didn't "fail." That one lasted over a year. I'm not one to crank the PC to 6 either as that is abusive to BP's, pads and me. I feel at that point it's time to get the rotary or Cyclo. This guy says that he was using it at speed 5. Carrying a spare? It's not the price of the spare for me. It's the idea that something made of metal should outlast the plastic and foam that it's connected to. I can still get a BP from the local PBE. It may not be open 24/7 but I don't polish in the dark.
Guys.. believe it or not I was going to order a extra adapter this week, I was set on doing that before this one failed solely because it HAD happened before. I do carry spares... my old BP and old pads. I still think this is one of those items that really shouldnt fail... its metal on metal on metal, etc. When I bought the kit I was smiling like a kid in a candy store because I wasnt gonna have any BP problems, which I have also had in the past.
Oh well. Maybe we can get a Titanium adapter made! Lightweight and stronger metal!
Oh well. Maybe we can get a Titanium adapter made! Lightweight and stronger metal!
justin30513
Mobile Detailing Services
SpoiledMan said:
Have you ever used this product from EDGE?
Ok then......you shouldn't bash on them. I have recieved items overnight and realize things happen. MY GOSH people. If you don't have something nice to say then shouldn't we just be quiet? I have read so many posts on here that just start bashing on someones products because they have failed once. And it's never from the person that it happened too!
Can someone explain this to me?
SpoiledMan
New member
justin30513 said:
Yes I have used this system. It's a very good concept but I think that the end user has been made the tester. I don't see where I've "bashed" the product just demanding that it be made better. Anything wrong with that? I'm just not one to spend my money on something that has reliability issues. As far as your getting items overnight from them, all indicators point to you being a tester of sorts for them and I'm sure that they would like to keep you happy. Right?
Just to amke sure...because I have talked to some people who are not...are you pushing in the center button when taking the pads on and off. I have had a few people tell me how hard it is to get the pads off not knowing there is a button in the center of the adapter that pushes in allowing the bearings to push in making the pads come right off or go right on. Just like a ratchet and socket.
Mikeyc
TheDetailingHandBook.com
SpoiledMan said:
Three users IMO is not a lot of people. I'm sure if I wanted I could round up a lot more than three people who've had a BP fail or a velcro pad delaminate. This is more a product of the fact that BPs are more common. Manufacturing variances happen and they're a fact of life.
While I don't mean to offend the original poster, if you've had two adapters fail in a short period of time while many, many other people are getting long term use out of their's then you're either REALLY unlucky or contributing to the problem. So, as Justin mentioned I don't think it's fair to come right out and blame/bash the product.
Personally, I had a Lake Country product fail on me last spring. The failure caused damage to my car and LC did a rudimentary investigation after which they stated they would do nothing I repeat NOTHING for me. They would not cover the repair and did not even offer to send me a replacement product. Now there are probably thousands of the exact same product out there that work and I probably just got one that didn't. This doesn't make the product bad. In fact, I replaced the part I considered to be defective and the new one has worked flawlessly. Manufacturing variances happen and are to be expected However, knowing how LC backs up their products I would never buy another one again. Edge on the other hand stands behind their products 110%.
SpoiledMan
New member
When you consider that there are many more backing plates out there than E2K adapters, 3 is a lot. This is just this thread. Autogeeks forums seem to be littered with problems as well. I don't frequent the others but I think it's safe to say that there's some discussion on other forums as well. Maybe not about the adapter but the pads of built in BP's have their issues as well. I'm NOT bashing the product. Great idea that is innovative as all hell but I don't think it was tested/abused enough by the manufacturer.
I was actually one that thought LC should have done more for you. I didn't think they would however. I guess there just isn't going to be lots of sympathy from me on this.
I was actually one that thought LC should have done more for you. I didn't think they would however. I guess there just isn't going to be lots of sympathy from me on this.
Ill totally accept fault if someone can point out a flaw in my process. I dont have anything against admitting Im wrong to find a solution but AFAIK Im following all the rules. I dont grind on the pad, I dont apply excessive pressure, I dont dig while rarely edging the pad. The only thing I do different vs using the old BP setup is now Im confident, or thought I was, about actually using #6 once in a while when its needed. With the old BP setup I wouldnt use #6.
Matter of fact I want this to work so bad, and Im confident theres a solution, so I just bought another set of pads from Chemical Guys last night. (Green, Orange, Blue, and White)
*edit*
Although I have to agree with Spoildman that theres TONS more BPs being used vs the Edge2K kit. By default there will be a TON more BP issues that have surfaced.
If I started a thread about failed BPs every poster, or close to it, would have something to say about a personal occurance.
Matter of fact I want this to work so bad, and Im confident theres a solution, so I just bought another set of pads from Chemical Guys last night. (Green, Orange, Blue, and White)
*edit*
Although I have to agree with Spoildman that theres TONS more BPs being used vs the Edge2K kit. By default there will be a TON more BP issues that have surfaced.
If I started a thread about failed BPs every poster, or close to it, would have something to say about a personal occurance.
Mikeyc
TheDetailingHandBook.com
SpoiledMan said:
Thanks! I really appreciated the support of those that were on my side in that incident. I guess we'll have to agree to disagree. No big deal. :2thumbs: Personally, I would like all products to be fool proof, but I realize manufacturing variances happen. Sometimes they happen to me and sometimes they happen to others. If they happen it's important that the manufacturer stand behind their product. Some don't but Edge always does.
On a final note I would also agree with you that to some degree the public was used to test the product. Previous adapters failed much more often and in a much more dramatic fashion. However, IMO it's gotten to the point where the product does not fail often and is more safe than velcro based products even when it fails and that's part of the reason why I have made the switch.
Mikeyc
TheDetailingHandBook.com
35TH LE said:
Well put! This is why I recommended you call Aaron over contacting the retailer you bought the pads from. He can help you work through whatever is causing the problem. If it's you then you'll know what to do differently and can educate us about what not to do. If it's the product as he has done in the past Aaron will go back to the drawing board and improve it to prevent these failures.
This is why I'm not concerned if a few fail. I know first that I can get a replacement because Aaron stands behind his products and second that if there is an improvement to the product to prevent failure he will have an exchange program as he has done in the past.
I have had the same problem with the adapter recently. I always push the center button with a terry towel over it since it gets hot (I use speed 6 frequently). It's getting tougher and tougher to put the pad on and take it off.
I have also had 3 pads fail on me. The first one I thought it was because I machine washed it, since the package says to not machine wash it. The pad began to wobble as I was doing a vertical panel, so I stopped. Under close inspection, the middle plate ripped the pad up. Light pressure used (about 10 lbs).
A few months later, 2 more pads go out on me. Same problem.
So far I have not had a good experience with Edge System. I love the edge system, but if these problems continue to occur, then I may have to switch to different pads.
I have also had 3 pads fail on me. The first one I thought it was because I machine washed it, since the package says to not machine wash it. The pad began to wobble as I was doing a vertical panel, so I stopped. Under close inspection, the middle plate ripped the pad up. Light pressure used (about 10 lbs).
A few months later, 2 more pads go out on me. Same problem.
So far I have not had a good experience with Edge System. I love the edge system, but if these problems continue to occur, then I may have to switch to different pads.