Would You Tell The Client?

GearHead_1 said:
You did the right thing. Now to make it a positive rather than a $900 hit take some steps to make sure it couldn't happen again. Though this may seem like overkill buy a couple of tall orange highway cones or barrels. Put them behind the car when you pull it in. When you go to pull it out walk down the passanger side of the car, move the cone and walk up the drivers side. You'll likely not only never have this happen again but never run over tools, buckets, employees finishing up the rear bumper... well you know what I mean.
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Then in 6 months you will forget about the cones..........

You will need to replce and exhaust system on 996 :wall

I would try and put the keys in a box by the garage door so you will need to go and get them and you will notice anything in the way.

Besides how can someone back up a car with a door open and not notice? I know it happened but I dont see how?:nixweiss
 
Accumulator said:
GearHead_1- That's a *very good* suggestion for a pro shop, and maybe even for some home detailers too. Especially with the, uhm, unpredictable nature of employees. Setting up a carved-in-stone procedure like that would pay for itself- the time "wasted" wouldn't come close to equaling the first accident that is avoided.
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I actually had to put a similar procedure in place in a couple of districts of auto repair facilities that I managed. I'm a firm believer in hand torquing any wheel that has been off of a car. It doesn't take too many accidential "wheel offs" to really hurt a P&L statement (not to mention human life). My employees knew how I felt and as long as I was around it happened. If I would watch them while they were unaware sometimes it happened and sometimes it didn't. I put the tall cones behind the cars and stuck a tourqe wrench in each cone. They couldn't move the cone without having a wrench in hand. This worked very well. If an employee actually ran over a plastic cone (these were easily visible to anyone backing a car out), I knew I had the wrong guy working for me. I don't work with the same company anymore but I still drive by and the practice is still in place.
 
jonw440 said:
Then in 6 months you will forget about the cones..........

You will need to replce and exhaust system on 996
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Then you have the wrong people working for you, these cones are VERY visible. If a guy is trained to do this as part of his routine then forgetting it would be like not taking the wax off once applied. The cones aren't stiff enough to do any undercar damage, the ones we used wouldn't dent a roll pan.
 
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