Would You Still Use This Detailer

[imported_jbr]

Sorry for hijacking the thread, I just wanted to reply to ShineShop. I don't have any experience with professional detailing and I don't know what your work is like. I do know that when I am detailing in my front yard, my neighbors will stop and ask questions and i like that. I've also allowed my younger brother to help me detail my dad's car for Father's Day, which involved a lot of teaching. The car came out great.



However, in a MECHANIC shop, I have found a mechanic who will allow me to stand beside him as he points out the problems with my car, demonstrates them to me, and explains how he will fix the problem before he even charges me a cent. Unfortunately he retired. I absolutely hate mechanic shops who dont allow customers near the service bay or have a window. (Most often dealers) and the customer usually doesn't even get to talk to the mechanic who will be doing the work. If the mechanic does not talk to the customer, how does he know what the problem is?



I am glad that ShineShop has explained that he doesn't run the business that way, and he does take time to talk to customers. I hope you also also allow them the opportunity to ask you questions about exactly what it is you will be doing. Many of us are just curious as to what will happen to our "babies" when we are out of the room.

 

[safetyman2010]

Sorry for hijacking the thread, I just wanted to reply to ShineShop. I don't have any experience with professional detailing and I don't know what your work is like. I do know that when I am detailing in my front yard, my neighbors will stop and ask questions and i like that. I've also allowed my younger brother to help me detail my dad's car for Father's Day, which involved a lot of teaching. The car came out great.



However, in a MECHANIC shop, I have found a mechanic who will allow me to stand beside him as he points out the problems with my car, demonstrates them to me, and explains how he will fix the problem before he even charges me a cent. Unfortunately he retired. I absolutely hate mechanic shops who dont allow customers near the service bay or have a window. (Most often dealers) and the customer usually doesn't even get to talk to the mechanic who will be doing the work. If the mechanic does not talk to the customer, how does he know what the problem is?



I am glad that ShineShop has explained that he doesn't run the business that way, and he does take time to talk to customers. I hope you also also allow them the opportunity to ask you questions about exactly what it is you will be doing. Many of us are just curious as to what will happen to our "babies" when we are out of the room.

In fact I do appreciate it when a person actually takes the time to ask a few questions before we perform work for them. Too many people are only interested in the price and don't even question who they are having work on their car. I always take time before a job to explain what is involved and what will be done - I just don't allow customers to distract the employees (or me) while actually performing the work (it's pretty standard in the auto industry).