Would you even bother with this potential client?

speedfreak81

New member
Need some feedback here about a potential client.



Long story short I get a call last week from a gentleman with a higher end car. First thing he mentioned was that he was referred by another client of mine and that I gave said client a GOOD PRICE. Before I can get a word in he again mentions the good price I gave the other gentleman. Red flag is raised at this point.



He tells me he's been having his car done at a local wash place for the past two years and mentions multiple times that they do the whole car for $30 and it takes an hour.



He advises that he's got multiple scratches that he would like removed, but is again concerned about price. He also mentions that if I "give him a good deal" and do a good job he'll want the car done 3 or 4 times a year.



I ask for his email address so I can send him a price list, and he again mentions no less than 3 times about giving him a "discount." At this point I'm almost not even listening anymore. I figure, I'll shoot him my list and see what unfolds.



FAST FORWARD to today. He responds to my email stating, "Brian we would have to discuss about the price. Possibly next weekend."



What would you do if you were in my shoes? Let me prefice this by saying that detailing is something I do on the side, more or less as a hobby, and to make some spare cash. I don't NEED to do it, and really have decided it isn't worth it to me unless I'm making a certain amount per hour.



All comments appreciated.



-Brian
 
speedfreak81- I wouldn't get into your motivations/etc. (the "I only do this on the side" and so on), I'd just say, nicely and politely, that the prices are what they are and there are no "discounts". Heh heh, I don't see much to discuss now that you've sent the price list.



I see so many red flags with this guy that I'd be leaning towards not wanting his business. Yeah, I could sure be wrong about that, but I myself would rather err on that side of it than get stuck with some real PIA individual.
 
You shouldn't ever be quoting a "final price" sight unseen anyway. I would just tell him "well these are base prices, I'd have to give you a final/exact quote after seeing and inspecting the vehicle."



Based on your account of what he said to you, my instincts are telling me he's got a trashed vehicle and wants it fixed for cheap -- if that's not the kind of work you want to be doing, turn away the job.
 
Thanks for the replies guys, all input is appreciated and really just reinforces what I was already thinking. I wasn't going to mention any nationalities.....but am seeing a trend with the guys from the middle east as this gentleman originates from. Like someone else mentioned, it's like bargaining is a sport. If he has the money to drive a high end car, why pester me about every last dollar?



My price list quotes "starting" prices, and final dollar amount is reached after inspecting the vehicle in person.



I think I may offer him 15% off if he agrees to a 1 year contract but other than that I'm pretty firm on what I've given him thus far.



-Brian
 
speedfreak81 said:
Thanks for the replies guys, all input is appreciated and really just reinforces what I was already thinking. I wasn't going to mention any nationalities.....but am seeing a trend with the guys from the middle east as this gentleman originates from. Like someone else mentioned, it's like bargaining is a sport. If he has the money to drive a high end car, why pester me about every last dollar?



My price list quotes "starting" prices, and final dollar amount is reached after inspecting the vehicle in person.



I think I may offer him 15% off if he agrees to a 1 year contract but other than that I'm pretty firm on what I've given him thus far.



-Brian



Well yeah, that's putting a different light on it. Haggling is just a cultural thing for folks from the middle east; they'll try to get a "deal" on pretty much anything that involves parting with money.
 
Shiny Lil Detlr said:
Well yeah, that's putting a different light on it. Haggling is just a cultural thing for folks from the middle east; they'll try to get a "deal" on pretty much anything that involves parting with money.



I've noticed the same thing. I've also noticed if you do good work for them they are very loyal customers.
 
rdorman said:
I don't. But for some people, haggling is a sport! Some countries it is an art form.



Well, yeah...I just wondered if it was common in this industry. Guess it's not uncommon in the detailing field.
 
I hate haggling for anything. :rant:



If I tell someone a price, its that price. If its not the price they are willing to pay, they can go somewhere else. :bat



If someone quotes me a price, I expect it to be their price, not an inflated price to bargain down. If the price is not acceptable to me, I go somewhere else. :car:



I don't bother bargaining unless I have to. :yield:
 
Deep - perfect response!



Tell him your listed prices are a discounted price already...a cash discount! If he wants to pay on a card, then its 5% more...lol



seriously though, sounds like more of a headache! You could probably 3 step his car in 10 hours and charge him 100 bucks and he still not be satisfied! I'd cut him loose!



People who are willing to pay the higher $$$ usually dont compare my detail to that of the car wash!.!.!.! They know the difference!



I have had someone ask me in the past why I was triple what the car wash charges...I spent the next ten minutes explaining the differences, the results, the product differences, the effects of both on the car, etc....Ten minutes well spend to get a monthly client!
 
Ben@Autopia said:
I hate haggling for anything. :rant:



If I tell someone a price, its that price. If its not the price they are willing to pay, they can go somewhere else. :bat



If someone quotes me a price, I expect it to be their price, not an inflated price to bargain down. If the price is not acceptable to me, I go somewhere else. :car:



I don't bother bargaining unless I have to. :yield:



I'm the exact opposite, I haggle on EVERYTHING. There is no harm in asking, worst case you get a no. If you turn down a haggler, you are turning down an opportunity for a sale. If you've got too much business, that's great, don't take the haggling personally.



For this customer, tell him you'd be glad to give him a good deal on a pre-paid package. It'll be a win-win if he bites.
 
toyotaguy said:
Deep - perfect response!



Tell him your listed prices are a discounted price already...a cash discount! If he wants to pay on a card, then its 5% more...lol



I don't think you can do that legally....
 
actually you can...it has to be clearly stated.



***the above prices are based on a 5% discount for cash paying customers



I've talked it over with a couple business owners, one who went to court for it and won, and one lawyer who confirmed its all in the wording. Dont just take my advice though, as I am not a lawyer, nor do I accept credit cards, so if you want to know, ask your business lawyer, not your prepaid lawyer family lawyer!



Its basically the reverse of giving a cash discount when its offered.

Charging Customers a Fee to Pay with a Credit Card
 
toyotaguy said:
actually you can...it has to be clearly stated.



***the above prices are based on a 5% discount for cash paying customers



I've talked it over with a couple business owners, one who went to court for it and won, and one lawyer who confirmed its all in the wording. Dont just take my advice though, as I am not a lawyer, nor do I accept credit cards, so if you want to know, ask your business lawyer, not your prepaid lawyer family lawyer!



Its basically the reverse of giving a cash discount when its offered.

Charging Customers a Fee to Pay with a Credit Card



Makes sense, I've just never seen it done at any of the businesses I've dealt with. Since I process credit cards through my iPhone using Square, I just eat the transaction fee since not that many people do pay with a card anyway. If I were larger scale I might be more inclined to look into that further.
 
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