When is a gallon not a gallon??

DFTowel said:
All jurisdictions check gas pumps, octane, and purity for that matter.
Ohio doesn't check for quality of fuel, so most fuel companies dump their old fuel here.:confused:
 
In Indiana the state has inspections and they put a sticker on the pump with the date of inspection but if you look at them they don't get checked very often.
My comment on food was to point out the attempt to deceive you not that you are actually cheated because on the wrapper of a candy bar it will tell you how many ounces it is
But since hardly anyone looks at that they use a long piece of card board to make it look bigger.
If it did not work they would not pay for the extra paper and card board. They are trying to deceive you and for most people it works.
 
vwgtivw said:
Ohio doesn't check for quality of fuel, so most fuel companies dump their old fuel here.:confused:
Interesting.
Ohio, Alaska, Nebraska and Pennsylvania are the only four states that have no quality test.
There is one county in Ohio that does test for quality.
Summit County.
They check for octane, water and sediment.
Lots of tanks have had too much water and a few have had octane that was too low.

Charles
 
black bart said:
My comment on food was to point out the attempt to deceive you not that you are actually cheated because on the wrapper of a candy bar it will tell you how many ounces it is
But since hardly anyone looks at that they use a long piece of card board to make it look bigger.
If it did not work they would not pay for the extra paper and card board. They are trying to deceive you and for most people it works.
Also, don't forget the ever popular "New Packaging, but the Same Great Product inside" angle where the new packaging is a smaller amount! :bubba
 
Re: NOW I KNOW When is a gallon not a gallon??

OK. After some time, I was able to get through to Chemical Guys. Here's the deal:

Dan at CG told me that yes, the products were 8 oz less than a gallon (120 ounces) because UPS has a problem with liquids "expanding and exploding" while in their trucks. So, in order to accommodate UPS, they shorted the gallons. However, Dan also told me that since January of 2007, they now have a "new improved gallon bottle" that is actually bigger than the previous one and does contain a righteous gallon. He said that if I mention in my next order that I was receiving chemicals that were short, that he would throw in 16 ounces of whatever product that I was shorted.

I knew things were not right, but at least I have an answer now.

:)
 
Glad that you recieved an answer.

Hope that the next time it comes out right with a 16 ounce bottle to boot!:yay
 
What comes as a surprise to me is that unless questioned they would not have owned up to it.

You think about it they are making good money off of there customers by selling gallons that are not really gallons
 
It makes you wonder how many other companies really do this. That sucks how we pay for 128 ounces, but only receive 120 ounces. Good job picking up on that discrepency
 
I for one would not do business with them any longer, if they are having that problem with the gallons then the same must be true of the paints and quarts.

They are ripping off the consumer is what they are doing!
 
Chemical Guys sure doesn't need me to defend them, but.....
If as a supplier, I bought what was represented to me as gallon jugs, I would fill them and sell them as a gallon of product. It would never have occured to me that the jugs might not hold the quantities specified.
An honest mistake could very easily have happened. The U.P.S. story doesn't sound quite right, though. :confused:

Charles
 
You think gallons of detail products are bad, I was at a nightclub where I met this woman. She looked not a hair over 24, yet when I asked later in the evening (;) ), she mentioned she was 28yrsold. Thats almsot a decade older than me. Looks are deceiving.
 
CharlesW said:
...The U.P.S. story doesn't sound quite right, though. :confused:

Charles

It's exactly right. Maybe not exploding but defenitely leaking. Take a look in any store and tell me what products are filled to the brim. In shipping all liquids expand and contract, some even are in danger of freezing and need room to expand. Shipping by air can be a real problem, ever wonder why some manufacturers won't ship liquid products overseas?

And believe me, I'm sure Chemical Guys aren't buying Ferraris by "cheating" users out of a few pennies worth of product. It's really no big deal.
 
Re: NOW I KNOW When is a gallon not a gallon??

jlift said:
He said that if I mention in my next order that I was receiving chemicals that were short, that he would throw in 16 ounces of whatever product that I was shorted. :)
Let me start off by saying I am not knocking Chemical Guys products in any way. I have, use and am happy with several of their products. I can completely understand the explanation given but why in the world wouldn't they make that practice known. There is no justifiable reason that you should be advertising a gallon (128 oz.) if you only intend on shipping 120 ounces. If you purchase something as advertised isn't that what you should expect to receive. I don't think that our supporting vendors adhere to this practice, my containers are usually full unless of course it got squished out in transit. Think about doing this to hundreds of orders daily. There is some money left on the table. Maybe that's why their products appear to be less expensive. Tell them that since you had to call them out in order to be made aware of the practice that you are entitled to 16 ounces of whatever product you want instead of whatever product you were shorted. Then order two tins of 50/50, that seems to be one of their more expensive products. :)

DFTowel said:
Take a look in any store and tell me what products are filled to the brim.
There is a difference here. What you are suggesting is when a product is sold by weight not volume. If I buy 24 oz. of cereal that's what I get even if it isn't to the top of the box. If I buy a gallon of milk that's what I expect. In this case, they're advertising a gallon and have no intention of delivering it. By the way I just looked at an unopened bottle of Pro Detailer + that I have sitting around. It is filled clear to the neck. Apparently this practice only applies to their gallons?

Now stepping down from my soap box.
 
DFTowel said:
It's exactly right. Maybe not exploding but defenitely leaking. Take a look in any store and tell me what products are filled to the brim. In shipping all liquids expand and contract, some even are in danger of freezing and need room to expand. Shipping by air can be a real problem, ever wonder why some manufacturers won't ship liquid products overseas?

And believe me, I'm sure Chemical Guys aren't buying Ferraris by "cheating" users out of a few pennies worth of product. It's really no big deal.

Its really no big deal to sell something that is represented as a gallon when it isn't..Trust me it is a big deal!...its called misleading the customer.

To a detail business that's called P&L

If there is a problem with the container then they should buy larger containers and put the right amount in.

They should be able to compensate for the expansion without compromising that amount of liquid there by shorting the customer...on the other hand since its no big deal why not put 8 OZ more in the container. why? because they lose money
 
joyriide1113 said:
You think gallons of detail products are bad, I was at a nightclub where I met this woman. She looked not a hair over 24, yet when I asked later in the evening (;) ), she mentioned she was 28yrsold. Thats almsot a decade older than me. Looks are deceiving.



At least it wasn't the other way around or it might have been a Statuatory matter!

Oh what I'd give to be your age again and think 28 is OLD!! Live it up while you can! :bigups
 
I think that CG should refund you the 8 oz. you are missing. CG sells mainly gallon plus sized products and at probably $4-5 for that 8 ounces I'm sure it'll add up in a short time.

I do however agree that there should be some 'wiggle room' in containers for safety... however I do like having a bottle filled right to the top... that way you get everything that you pay for.... a little picture may help :)

HPIM0242.jpg
 
CharlesW said:
The U.P.S. story doesn't sound quite right, though. :confused:

Charles
DFTowel said:
it's exactly right. Maybe not exploding but defenitely leaking. Take a look in any store and tell me what products are filled to the brim. In shipping all liquids expand and contract, some even are in danger of freezing and need room to expand. Shipping by air can be a real problem, ever wonder why some manufacturers won't ship liquid products overseas?

And believe me, I'm sure Chemical Guys aren't buying Ferraris by "cheating" users out of a few pennies worth of product. It's really no big deal.
It doesn't seem to be a problem with Meguiar's APC, Final Inspection, Final Detail, Four Star Ultimate Gloss Enhancer, Poorboy's Spray & Wipe, Roll-Off gallon containers. I have received all the above products via U.P.S. Full containers, no visible shortage. In other words, the containers were full, but I didn't actually measure how much the containers had in them.
As far as bottom line, if the product is $30 a gallon, that's a little over 23 cents an ounce. That 8 oz. shortage is $1.84 pure profit on each $30 sale.
As I said before, I doubt that Chemical Guys are intentionally shorting people, but it is more than just a casual oversight. What do they sell per month, 10,000 gallons, 500 gallons? 500 gallons, it's "only" $920. If it's 10,000 gallons, it's only $18,400. No big deal?

Charles
 
I have to say I stand corrected here... I didn't know the price of these products and I thought it was a matter of .25¢ or so. By the way, there are gallon jugs available that are a gallon up to a marker on the neck and the rest is kept void for expansion, they should be using those or simply change the label and price to reflect the smaller amount.
 
I have to agree with Charles I just received a gallon of PB S&W and it was full.
This is a weak excuse. Either use a bigger jug or charge less for the short fill. To do other wise is nothing but a ripoff
While they are waiting on the new jugs they should have charged less for the short fill but they thought that you would not notice and they could increase their bottom line profit.
In my opinion it is hard to defend this kind of business tactics, it is inexcusable.
 
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