Here is a dealership story....
I had a Porsche Boxster that was in my local stealership for some warranty work (sidebar: their first solution to fix the problem was unacceptable to me and basically they had no freaking idea how to fix it…I had to call in the regional Porsche rep. to get if fixed). They knew I was upset and they had the car so long that it accumulated all kinds of dirt and dust on it from sitting in the shop (they forgot I said don’t detail it) that they wanted it to look good when I came and got it. I picked it up on Friday evening at about 5:30. It had been detailed, but the fact that it was artic silver effectively hid the swirling. However nothing would hide the greasy crap they applied to the tires or to all the window, door and convertible top seals. I put down the top and I noticed the greasy crap everywhere. When I inquired why this stuff was all over the car, they replied that the customers really like the shiny look and this stuff last a long time. I being the p#$$ed off smart a$$ that I was asked whether the customers also liked the greasy marks on the windows and the dust, dirt, and other crap that was going to stick to every seal for “a long timeâ€� also? He got my point and wanted to have the car “recleanedâ€�. I said the damage was done and I would work on getting it cleaned up (which took forever because the seals fold and bend over themselves and the stuff was in all the folds). I then proceeded to answered the Porsche telephone questionnaire in the negative about the condition of the car when I picked it up. I got three phone calls from people at various levels of command at the dealership about this in the next couple of weeks. The general manager was really upset and said my answers really hurt them with Porsche and that I should have had them fix the problem. I explained if they would have followed my instructions not to detail none of this would have happened and I could have answered positively on the questionnaire. I get the best service from them now.