Yes, he is my replacement at the company,(I was Director of Sales and Techncial Services, Tim carried the title Technical Director at the time) we worked together for 13 years at AI (ValuGard), plus when I was at Finish Kare, they were my distributor for your area and Tim and I worked together then.
Since the first post, was thinking back and 2007 was a year before I retired from the company.
I recall we had a ton of those 5's from dealers with servere acid rain etches right off the transport trucks.
Some could not be correctly "corrected" and told the Cincinnati dealer such.
He took them anyway, after corrections, and don't know what happened to them after that.
You may wish to remeber this and refresh Tim's memory when you talk with him.
Call the toll free number in a couple of weeks to talk with him-800-543-7156
They have the ValuGard Auto Processing facility where such work is actually performed, it's at another location north of the world headquarters.
Grumpy