The non-tipping regular client??

[1 Clean WS6]

THANK YOU all for the great input!



PLEASE do not think for a second that I expect or adjust my pricing for tips. I am the owner of my business and the prices I have set are the value I place for my own blood, sweat and tears for a detail. Perhaps I am spoiled but I would say over 50% of my client base tips me...even if just a buck or two. I honestly was posing a question just for getting a "feel" for how others in my line of work receive tips. To me...a repeat or referral client IS a tip in itself. There is no monetary value I could place on that.



I hope that I have not offended anyone or given you the wrong impression about me...that was not my intention.



"If you are charging what you should be charging to do the job right then why would you need OR expect a tip? Doesn't make a lot of sense to me. Tips are completely at a customer's discretion and should never be expected no matter how great of a job you do. The only industry around here where tips are expected is waiting tables etc.. and they are paid a significantly lower hourly wage to compensate for this." ShineShop I agree with you 100%. I, however, have gotten the impression from my clients that they vue detailing AS a service industry (indeed it is...though the pay scale is structured nothing like restaurant business) and most tip as they would a wait staff for good service.

 

[imported_mirrorfinishman]

I have a few repeat clients (usually a wax package on a quarterly basis) that do not tip. They obviously are happy with my work since they keep calling me.



I'm always happy to earn their business and will always do the best I can on their vehicles...it just seemed odd to me.



Have any of you other pro's had this happen??



Mike

Hey Mike,



A good way to earn extra tips is to simply give the customer more than they expect. It is always a good idea to go above and beyond the expectations of each and every customer. When you give your customer extra value for their money, you will be giving them a good reason to show their added appreciation for your exceptional work.



I remember the first time I received a $100 tip. Of course, I had been detailing a 38 ft Bayliner boat with a total detailing cost of $1,200. The owner of the boat was so impressed with my work he gave me a check for the detailing and then handed me a $100 tip. Now I don't expect every customer to do that, but it was clearly a very kind way for my customer to say; 'thanks for doing an extra good job'.

 

[Kanchou]

I dont think it's right etiquette to tip the owner, even in a restaurant... Your workers are different, though.

I've heard this before, too.



If you're a restaraunt business owner, its considered extremely rude for a customer to tip you. Not sure if it means all business owners. .