The Aftermath Of Hack Detailers

Anthony-every car I have detailed with a Moritz emblem has had rotary swirls if the owner allowed them to wax it upon delivery. Those who told Moritz not to wax their cars have no holograms.
 
Anthony Orosco said:
..The Porsche dealer GM told me today that none of their guys buff on the new cars but they come in that way.



So one must wonder if they come from the factory all swirled up?
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I just called my guy at Stoddard Imports for the real scoop on this. Their Porsches always look nice, certainly nothing I'd complain about, and I'm *very* particular. Here's what their new-car sales manager said:



Cayennes come in a plastic bag, totally sealed up. Nothing touches them until the dealer opens the bag.



Other Porsches come with the same transit film that most cars use. No marring when (or "if" :o ) the film is removed correctly.



All Porsches are delivered to the dealer in enclosed transports.



Of course, point-of-import repairs are a whole 'nother matter, but those are sorta rare with Porsche/Audis these days.
 
Mosca said:
...but it's driven by the ruthless competition from the front end, both between dealers and between the customer and the dealer.
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But it's such a *game*. Last time I bought a new car, I made an appointment with the sales manager, went in with my Edmund's car price book in hand (this was before the internet), told him what car I wanted, and asked what my deal would be. He said "I see you have your price book there, so I won't mess around" and gave me a price $250 over the "book" invoice cost. I was kind of stunned, and flat-out asked him how he could make any money that way, given that he had to prep the car, etc.



He informed me that he didn't pay the "book" invoice cost; that would apply if he was only buying one car. Since he bought more than 100 cars a month from GM, he got a quantity discount, and other incentives.



I kind of agree with Mosca that ruthless competition in many industries removes all the margin and results in terrible service (cell phones, you name it), but car buying is such a game, you never know if you're killing the dealer, or he's killing you.
 
Anthony Orosco said:
Ya know guys......I believe that someone must be buffing these cars elsewhere along the cars trip also.



The Porsche dealer GM told me today that none of their guys buff on the new cars but they come in that way.



So one must wonder if they come from the factory all swirled up?
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No offense, but unless it's a really small dealer, I wouldn't be so sure that the GM *really* knows what's going on out in the lot. I work in a really small company and am constantly amazed at the stuff that can happen when you turn around for a minute, and someone tries to make things "better". (I also, in my youth, worked briefly at a highway dealer...so I can relate first-hand to all the incredible dealer stories). It could be something as stupid as there are no deliveries scheduled for today, and the wash guy has nothing to do, so the supervisor sends him out in the lot to "detail" anything he thinks needs it....
 
A guy I work with (not detailing) took his Audi to the dealership to get detailed before he put it up for sale. He figured they where better and more experienced than me. The put scratched the hell out of the whole body just like they did to your customers. The called him and told him that it was to scratched to fix. He told them, "what scratches". They try to use a filler to hide the scatches on the black paint. Well of course he washed it and black was getting all over his washing mitt.

Thats why I have refrences and before and after pics. All the people I get are from a very satisfied customer.
 
audipower,



Only when dealers seek to invest more time and better pay for their detailers will the situation change. This metamorphis will only come about when the car buying public demand better detailing services. Until then, work like what was performed on your friends car is all we can expect.



Anthony
 
wow... those cars are horrible.. but to tell u the truth, i would love to work on those cars, just so i would be able to see how much better they would look
 
I work at a fairly small, but all newer, used car lot. An '04 dark blue Intrepid just came in today. Bought from a dealer auction. Besides the interior only half-assed cleaned and half-assed smeared with vinyl grease. I washed the exterior with Dawn and it was covered in buffer swirls. I know that these guys only get something like $85 to make it look new, but come on. I see this everytime. Alot of these cars are off other dealers lots. If you can't do the job, then leave it alone. My boss knows what i can do , so he lets me do my thing. He always makes more than the cost back . In fact he sometimes searches out beaten down units, so i can bring them back to life.
 
Rob Tomlin said:
It's a week later. Any pics yet Anthony?



:)
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LOL...good gawd...is this on your calendar!?!



We have had lots of rain here the last several days so sadly nothing yet:( BUT....perhaps this week shall turn out better:D



You'll be the first to know as soon as I get the pics up;)



Anthony
 
Looking foward to the afters. You produce some excellent work as you can see by everyone wanting to see the after pics. I am one of them!
 
I was talking to a service manager in a car shop about Autopia and Detail City an d on how much info .you can get from these sites and he though that going to these web sites is a lot of nonsense. As far as he was concerned through on a coat of any kind of wax and your done "all waxes and polishes are the same". I was told to "get a life", there are other things to worry about sides car wax. I am not welcome there any more, because I told him that I am more concerned about how his car looks then how healthy he was . I just left and went home and threw on another coat of wax on my car.
 
salty said:
I work at a fairly small, but all newer, used car lot. An '04 dark blue Intrepid just came in today. Bought from a dealer auction. Besides the interior only half-assed cleaned and half-assed smeared with vinyl grease. I washed the exterior with Dawn and it was covered in buffer swirls. I know that these guys only get something like $85 to make it look new, but come on. I see this everytime. Alot of these cars are off other dealers lots. If you can't do the job, then leave it alone. My boss knows what i can do , so he lets me do my thing. He always makes more than the cost back . In fact he sometimes searches out beaten down units, so i can bring them back to life.
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There is a large auto auction house (Adessa) in Framingham MA. They pay their "detailers" $10 per car :shocked for a quickie "buff n' wax". The only way they make a day's pay is to hustle from one car to another!
 
I have a Porshe Carrera coming up that has similar issues. The guy bought a stock Carrera and then sent it away to get mods done to it, full GT3 kit and turbos and such. He got it back and they gave him a complimentary detail. It makes me cringe to see cars like this so mistreated :(
 
Gonzo0903 said:
There is a large auto auction house (Adessa) in Framingham MA. They pay their "detailers" $10 per car :shocked for a quickie "buff n' wax". The only way they make a day's pay is to hustle from one car to another!
Click to expand...
What the hell can you do for $10? wash it?. These are Adessa auctions also ,so i'm probably wrong on the $85 part, probably more like $10 to $20. I know that we paid someone, before delivery, $85 just to make a mess. Their motto should be "Let The Silicone Fly"
 
I can bring some "tech" here.



I worked for a medium size Nissan/Infiniti dealer. People of my job description, "Lot", are paid $8 CDN an hour, minimum wage. The training received is anecdotal, I guess, because you just watch how the other guys do it (wrong), and then perpetuate the garbage.



New cars have to be clean, shiny, and no noticeable marks. Swirls, even on black G35 coupes, are optional. The cars will be delivered in the shade/wet, and if you leave lot, then see it in sun and see all swirls, well, you left the lot, its your fault.



Used cars get a wash/vac. Period.



Detail supplies consist of:

OF COURSE A ROTARY!!! lol

Rotary pads that are dirty/never cleaned. Couple of wool ones.

Harsh chemicals.

****** waxes and sealants.

Aggressive polishes.

Dirty wash mitts.

Dirty chamois.



So here is the situation:



Kid who isn't pursuing post-secondary education being paid minimum wage (= doesn't care) + Lack of training + ****** supplies + An environment where the car isn't judged by how detailed it is, but by how fast you can get it out and move on to the next one.



I know most dealerships are like this. How can anything good ever come from that recipe?



An obvious lesson, whenever I take my SILVER car to the dealership, is I leave a big "DO NOT WASH OR VACCUUM" sign on the dash, and inform the service advisor. Another obvious lesson, if you ever buy a new car, get it delivered with the shipping plastic ON.



Whenever I buy my first new car, I am going to pick it up at the docks, drive it back to the dealership by myself, have the mechanic PDI it and NOT drive it (no nissan/infiniti HAVE to be driven, its part of procedure though), then drive it home and peel it myself and clean it there.
 
autoracer-my brother did makeready for a Dodge dealership in Richardson, TX and he basically said the same thing about their 'detailing'.
 
I used to do some contract work for the local Porsche/Volvo dealer years ago and the make ready guys back there would bring a car back to the wash bay, pick up a mitt from the GROUND, rinse it, wash the car, throw the wash mitt back on the ground and then proceed to pick up a chamois from.....you guessed it, the GROUND, rinse it and then dry the car.



The chamois would then end up again on the ground. I saw this one guy literally "spit" on the windows and then wipe it dry:shocked



Disgusting!



Anthony
 
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