Thank You Turtle Wax

I

imported_turbomangt

New member
I got a call from a customer who confessed that she took her Black Jaguar XJ6 to the Turtle Wax down the street for their $49.99 detail. Well I guess they forgot to tell her what it included. A buff job from someone making $7.00 an hour with no experience using high speed machines. A complete package of swirl marks on her entire finish, scratches on her hood that looked like a chain saw put them there. Plus a nice coating of solvent based dressing sprayed all over her tires/wheels and paint. Oh, one more bonus, 3 oz of wax inbetween molding/trim and emblems, That $49.00 detail cost her $250 to redo the entire mess, I don't mind the business, but I hate fixing these kinds of mistakes that are so avoidable. when will people learn??? :nono Gary
 
Will the shop allow you to put a card holder on their counter? Tell 'em you'll give them $10 for every referral!! :chuckle:
 
As you already know its alot harder to detail a car that was messed up by a hacker. I started a new policy now because of this situation. Reg price on detail work does NOT include extra time needed to correct major defects. I took the cross off my door.
 
Sometimes, I get very down because of stuff like this. I get folks wanting a price,

and when I give them one for the work that needs to be done, they laugh me off,

and then go to a hack. Some of them would even bring their car by to show off

the hack work done, and tell me, that they got the job done for less than half

my asking price. I mean, they're actually proud that they got such a deal, and yet

the cars almost always look worse than before. And then I get some whom after

getting a sucky job,want me to try and correct hack mistakes, and they

still cry rape when I give my price.



But when I do get a person willing to take the appearance of their car seriously,

and are willing to pay my price, it makes me feel better all over again. It doesn't

happen often, but when it does, I know that car is going to be alright.
 
Gary - are you still doing all your work by hand or have you embraced machines

Amazing isn't it - the people throughout the world interested in car care and real pro detailers must be 1% of the world's population

To some people I talk about car care, they react like it's something that's either too hard, you don't need to do or that it's unimportant
 
I only use my rotary mostly for spot buffing,like if a car has a major defect. I do use my cyclo and Dewalt443 often. Yesterday I had a 1972 Porsche 944 red with single stage paint. After I washed and clay it, it had these spots on it which I determined was oxidation. I used my cyclo with SSR2.5 yellow pad and MAN did it clean it up. followed with SSR1 and my dewalt and it looked like a mirror. After I sealed it and looked at it, it was extremely gradifying. Gary
 
I know how you feel. I almost feel obligated to send a thank-you card to Moritz BMW for all the business I get fixing what their make-ready and body shop do to their customer's cars. Definitely agree that correcting the mistakes of others is one of the harder jobs we face and ends up costing the customer more in the end than if they would have come to use first instead of price shopping.
 
turbomangt said:
I don't mind the business, but I hate fixing these kinds of mistakes that are so avoidable. when will people learn??? :nono Gary
Click to expand...

I LOVE doing these kinda jobs....its gratifying to turn it from A. (screwed up) to Z. (perfect)
 
I was at pep boys a couple of weekends ago, I overheard a salesman telling someone he needs a clay bar and rubbing compound to fix a problem he had. (I didnt hear what problem this guy had). The sales guy told him he would need the buffer to use the clay bar and the rubbing compound. Once the sales man left I went to the guy and told him that you cant use a buffer with a clay bar and if you didnt know what you were doing you can really screw up your paint. I than gave him my business card and he told me his car was a 2004 black corvette that had major swirls from a hack detail. $250.00 later his car was looking brand new. I hate to imaging what it would have looked like if he put that rubbing compound on it.
 
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