strange inquiry yesterday

Poorboy

Founder Poorboy's World
Just a story I thought I'd share :)

yesterday I got a call ... the guy asked me for returns:hmmm: ..so I asked him what the problem was ... he said he had a problem with his clay and it was taking off his paint down to the metal:eek: ... I asked him first if he was using enough lubrication and he said yes. Assuming this must be an older vehicle as I've never seen clay remove color on a clearcoat before, I asked him what kind of car it was.. his answer.. Porshe ..a few years old 200?:hmmm: ... then I started to ask some more questions as my curiosity was getting the best of me...How much paint did you get? have you ever seen paint when polishing the car? I asked ... His answer...Oh it was just a few small spots and I just got the car and haven't polished it before ...:idea Well at this point the light bulb went off and then I asked where on the car he was seeing this ... answer.. the front bumper and hood of the car. Then i said did it look like tiny chips missing? ..answer ..oh yes it looked like bunches of tiny chips ... I told him that he had removed some touch-up paint the the previous own had poorly put on to hide the chips and that the clay was not really removing his paint ... that's when his light bulb must have gone off as he realized that he hadn't checked the car out carefully enough before purchasing.

result:inspector: .. I told him to clay and polish the rest of the car... then buy a good touch-up kit ... use a clear after the basecoat in the kit and then finish with his wax or sealant after the paint was dry.
He certainly caught me off guard at the beginning but he was more than happy at the end that his problem had been solved. :)
 
Sorry Steve that was me, I just didn't want you to know it...:D

When I started reading it that seemed unusual to me too...glad you were able to come down to the problem...thats excellent customer service there working with the customer to diagnose the true issue...
 
That definitely would have thrown me off at first too. Funny story!

yes, I get a lot of questions from people and most of them are just people learning how to use clay, polishes or sealants correctly, but it was the first time I had a clay result problem:huh:
 
Steve,

I'm glad he accepted your answer. You know how some people can get....

He was actually very happy at the end that someone would take the time to explain why and what had happened and to just go over his technique too. :)
 
He was actually very happy at the end that someone would take the time to explain why and what had happened and to just go over his technique too. :)


Good. Some people get an idea in their head and they just KNOW they're right no matter how WRONG they actually are....Ya just cant tell em anything other than what they want to hear. Seems like all those people want to talk to me.
 
KUDOS Steve that is going the extra mile.
Glad you figured out his problem.
You may of just got a new customer.:bigups :)


:hail
 
Good. Some people get an idea in their head and they just KNOW they're right no matter how WRONG they actually are....Ya just cant tell em anything other than what they want to hear. Seems like all those people want to talk to me.

those are the people I meet often at shows:passout:

KUDOS Steve that is going the extra mile.
Glad you figured out his problem.
You may of just got a new customer.:bigups :)


:hail


I certainly hope so:)
 
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