Review - Adams Strip Wash

ShaneB said:
Great write up and review! Thanks! I was hoping someone would do this review, you didn`t disappoint.

It`s a shame how they handled it on the forum. Poor business IMO. Customer feedback, especially one so in depth and detailed, should be treated like gold. Personally, I would of left the post, said thanks for such a thorough review, made note of the shortcomings and goto the chemists and ask how we fix it. It really bothers me how some companies handle negative feedback. It should be treated as a way to learn and grow rather than drive ANY customers away
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Thanks. I completely agree with you. If they were not happy then just lock the thread. I could just imagine how many folks were upset in the Colorado office lol. Oh well. At least I could post it here and leave it for someone to come across it. Better to save someone cash that they can use towards something else.
 
Thank you for another good honest review. The folks at Adams should have thanked you and worked to improve their product instead of deleting your review. Poorboys is a good model for manufacturers in the market. They allowed some detailers to try their product before slapping a label on something that does not meet their standards. I trust Poorboys products, they have always delivered a good product at a great price without having to false advertise and censor reviews like Adams and Chemical Guys. I`m sure Adams has some good products, I just won`t be trying them. What is the saying? "Fool me once, shame on you, fool me twice, shame on me!"
 
rlmccarty2000 said:
Thank you for another good honest review. The folks at Adams should have thanked you and worked to improve their product instead of deleting your review. Poorboys is a good model for manufacturers in the market. They allowed some detailers to try their product before slapping a label on something that does not meet their standards. I trust Poorboys products, they have always delivered a good product at a great price without having to false advertise and censor reviews like Adams and Chemical Guys. I`m sure Adams has some good products, I just won`t be trying them. What is the saying? "Fool me once, shame on you, fool me twice, shame on me!"
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Thanks. I agree. It`s a shame that the review was deleted from their forum. It just showed me their true colors. They are more worried about sales rather than the customer. Many people that I know of have stopped using their products because of this reason among others. They should have taken the review as you said and work on the product for a future formula tweak. Or change the label to state only use on old waxes and sealants. There is no shame in saying a product doesn`t work. No need to retaliate because someone found flaws in the product.

What they don`t seem to realize is that social media is a powerful tool besides forums like this. I have posited many reviews on my instagram page and on my facebook page. I will now be posting them on my youtube page as well as that seems to be the place people gravitate to as well. So reviews get out to the world for people to find with a simple web search. The forum world is just a small part.

My dealaing with Poorboys has been great. I was one of the few that got to test out some of their new products that are going to hit the market soon. It`s great that they take pride in gathering data prior to releasing a product. And it`s not always the same people which is another good thing.
 
And poorboy`s changed some things based on feedback that *we* Autopians provided!

You`re so right, The Guz, about social media. It`s far too easy for people to get the word out, be it good, or bad.

Myself, I try and research the heck out of a product before buying (usually. Poorboys is an exception now). I watch as many videos as I can find, til all my questions are answered (if possible)

And of course, Autopia is a great forum where it seems people can post honest reviews!
 
ShaneB said:
Great write up and review! Thanks! I was hoping someone would do this review, you didn`t disappoint.

It`s a shame how they handled it on the forum. Poor business IMO. Customer feedback, especially one so in depth and detailed, should be treated like gold. Personally, I would of left the post, said thanks for such a thorough review, made note of the shortcomings and goto the chemists and ask how we fix it. It really bothers me how some companies handle negative feedback. It should be treated as a way to learn and grow rather than drive ANY customers away
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That makes too much sense. There has to be a different way.
 
This is childish on both sides. Why can nobody ever just move on? Post your negative review and move on. If you`re unhappy with the product, get your 110% refund and move on.
 
2quikta said:
This is childish on both sides. Why can nobody ever just move on? Post your negative review and move on. If you`re unhappy with the product, get your 110% refund and move on.
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I don`t consider posting this review here childish at all. And this has given me a glimpse of how Adams handles their customers and given me enough info to not want to do business with them. I for one appreciate getting this info to save me from any possible backlash if I were to try an Adams product and be unhappy with it
 
2quikta said:
This is childish on both sides. Why can nobody ever just move on? Post your negative review and move on. If you`re unhappy with the product, get your 110% refund and move on.
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Childish? IMHO not on Guz`s end.

He is and has been very direct and honest in his reviews. Many people value his experience and opinion.. Read some of his other reviews and tips on how to use stuff.
Any company or product can get a bad review, it`s how they address it will be the deciding factor on how responsive they are. (I`ve been there myself where a co not only denied/disregarded what I said, but disparaged me as well.
IMHO they would have been advised to listen to what he said and address it instead of not even discounting it, but deleting it as well. The fact that they did that tells me (a consumer) to stay away.
 
2quikta said:
This is childish on both sides. Why can nobody ever just move on? Post your negative review and move on. If you`re unhappy with the product, get your 110% refund and move on.
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It`s not childish to take time and effort out of your day to post up an extensive review on something in order to better help others understand it. Adams forums escalated this situation by deleting the thread. If my findings on something were censored you can bet I`d take the time to let people know about it, especially in such a small community like the detailing one.
 
I`m not saying Guz can`t post a review anywhere. Guz is helpful both here and the Adams forum. It just now seems to me like there is an extra vendetta because a thread was closed. Post a negative review, return the product for a refund. Now it seems like there is an unfounded need to shout the bad review from the hilltops. To be honest, most of the people that will buy and continue to buy Adams strip wash will never see any of these reviews.
 
2quikta said:
... Now it seems like there is an unfounded need to shout the bad review from the hilltops...
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Not really. He had actually asked in another thread, whether or not he should even post the review on Autopia. At the time, there were maybe a handful here that had read the review on that forum before it was deleted. Myself, and some others, encouraged him to post it here. It was a good review, and should be shared.
 
2quikta said:
I`m not saying Guz can`t post a review anywhere. Guz is helpful both here and the Adams forum. It just now seems to me like there is an extra vendetta because a thread was closed. Post a negative review, return the product for a refund. Now it seems like there is an unfounded need to shout the bad review from the hilltops. To be honest, most of the people that will buy and continue to buy Adams strip wash will never see any of these reviews.
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Well, I can tell you for sure that he saved me $$$ and aggravation. So I am grateful to him for the review.
 
I am grateful as well, that was a lot of info that he typed, plus the time to take and upload the videos, that is time(our biggest commodity) he will never get back ,and then the Mod(s) over there completely disrespected the fact that he spent all that time putting a thorough review out there by shoving it under the rug rather than take it as constructive criticism.
 
So...am I shocked that a negative review was deleted from a brand-specific (and brand funded) forum?.....no. Would I have preferred they handled it differently?....yes. Am I appreciative that there is a place like Autopia where reviews, good or bad, can be posted?....heck yeah. Will this incident keep me from ever buying any Adams` product?.......nope. As I said in an earlier post, I got a review bounced from Chemical Guys, because it painted one of their products in a bad light. I still use that product, and some other CG stuff, and will still buy those again, because they work for me. If I find an Adams product I like, I`ll use it until I find something I like better.
 
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Thanks for sharing Mike! Adam`s makes a very testable claim and your pictures and videos really demonstrate the performance perfectly. And you`re right, no where on the product page, the product packaging, or their product video mentions anything about the specific use for the removal of "old" products, or needing to adjust the concentration and passes depending on how "fresh" the LSP is. "Adam’s Strip Wash is a concentrated soap blend that removes any wax and sealant protection as you clean your ride." That`s a statement begging to be tested! Companies have to make convincing claims or they will receive fair criticism.
 
2quikta said:
I thought you only purchased from autopia? Autopia doesn`t carry Adams.
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Let me explain where/how your logic is flawed.

I try to but from Autopia everything that I can. Why you ask? Cuz they have great products, great value, and GREAT SERVICE and forums like this which I have been a part of for a long time and I consider home.

That said there are just some products that they don`t carry (yet) that I want.

Autopia stand behind their stuff, and they will assist when needed.

They also have Ray and Paul.

Nuff said.
 
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