Dispatch- Noting my utter sympathy for you guys...IMO whether that`d be a good move or not is one of those questions you and your dad will have to answer for yourselves.
I`ve gone both ways when treated unfairly, and was both right and wrong on each side of the fence.
Unfortunately, IME the utter disregard you`re getting from HD isn`t all that rare. Seems like most anybody in any business is willing to blow off certain customers since they apparently figure there are plenty of less discerning ones out there...willing to do one piece of business with a lot of people rather than repeat business with perhaps fewer people.
And remember, outside of the Autopian Bubble, nobody really cares about marring on much of anything. "Everything has scratches, because hey, I scratch everything up eventually and I`m my own standard" or mindsets along that line. Seems like a lot of people don`t *really* care about much of anything being wrong with anything! "Hey, I`m riding a Harley..who cares about [crap] like [whatever doesn`t register to them], no rice-burner for me!"
Heh heh, I`ve known lots of guys who won`t,uhm... have a polite interaction with somebody who rides anything but a Harley or an (old) Indian.