price sensitive customers

[CosminTX]

new in business and wonder if i can get more info from oldies in detail how to recognize price sensitive customers.... this is after reading few treads . just some example of how customer try to steal from detailer , not just to work more but even worse to denied the full service.

thank you!

 

[imported_Jakerooni]

Hard to read your post but from what I can get. Your asking how to spot tire kickers and price shoppers? Pretty simple really. When they ask questions about how much does this cost or that cost rather than what process or products do you use. If they ask if you're having any specials or if you'd take less. All obvious signs of customers you probably don't want to deal with.



Remember it's your job to explain to them why you're service cost "X" amount of dollars and let them know exactly why it's a good deal.

 

[brwill2005]

I just learned to identify them very quick. Believe me, no-one has ever stolen service from me. Maybe when I first started out, I under-priced a few jobs, but I have learned to price things correctly. I am not in the business of subsidizing the consumer.

 

[Flashtime]

I'm in a different line of business (collision repair) but price shoppers are

easy to spot and more or less the same. Some are just deathly afraid of

being ripped off as the prices vary a lot and are clueless about the process.

Some don't care what's involved as they already "know" how it should be

done. I explain things clearly enough and tell them to shop around; they

usually don't come back (the tight wads). But some do. So, never assume

they're all the same. Work on your approach with dealing with certain types.

 

[butchdave]

I don't know how this applies in the US, there can also be cultural trends. I've noticed that certain cultures almost automatically attempt to renegotiate the price after the work is done. It's not personal but it does reinforce the need to make sure that the price and the work is clear to both parties before you start.

 

[brwill2005]

I don't know how this applies in the US, there can also be cultural trends. I've noticed that certain cultures almost automatically attempt to renegotiate the price after the work is done. It's not personal but it does reinforce the need to make sure that the price and the work is clear to both parties before you start.

I wont touch that one.

 

[butchdave]

Why not? In some cultures haggling is normal, its part and parcel of doing business. Its something that you need to be aware of if you do business with those cultures. In most First World countries, haggling is not normal and it can be an unwelcome experience to encounter it unexpectedly.

 

[NuWhit_AutoSpa]

I wont touch that one.

I'd like to. Just keep it real. As long as nobody takes hard feelings. Help me be on the lookout for that particular demographic, even if it's my demographic.

 

[imported_JoshVette]

Usually you can identify them cause one of the first 2 questions they will ask will have to do with money or the price or what not.



If they are money sensitive or just cheap, I just ask them straight up, what are you wanting to spend and what are you wanting the detail to accomplish? (paint correction, basics....etc....)? then they tell me and I tell them exactly what I can do for that price and what they can and cannot expect from the results for that price.



Josh

 

[Envious Eric]

ding ding ding!!!

Usually you can identify them cause one of the first 2 questions they will ask will have to do with money or the price or what not.



If they are money sensitive or just cheap, I just ask them straight up, what are you wanting to spend and what are you wanting the detail to accomplish? (paint correction, basics....etc....)? then they tell me and I tell them exactly what I can do for that price and what they can and cannot expect from the results for that price.



Josh

 

[Chicagoareanew]

I'm not a pro detailer, but I have done a lot of customer service, some for high end brands. I've dealt with price - sensitive people before, and one thing that tips me off is if they ask a ton of questions, as if they're stalling for time before they come up with an excuse as to why they won't buy something because they don't want to sound cheap. There is a difference though, where in car detailing, you're self employed so it at least is 'possible' to haggle, in a department store, you know you can't haggle, so it's clearly yes or no on the given price.

They seem to get anxious, too. If you can tell when someone is anxious and uncomfortable, you can tell when they're price - sensitive. Some people will even ask if it will go on sale soon, so if they ask if any promotions are coming up, there's a sure sign!