Patch and Re-spray Job Audi A4

Looking very good from the pic's my friend, for the amount you spent I would say you got your money's worth plus the added benefit of some knowledge which is priceless.



Guy's the concept behind billable or non-billable hours is pretty simple.



In Autobody/Collision work and even with Auto Repair there is a standardize estimating table which lists how long a certain repair procedure should take a qualified technician to do. Multiply that by the price per hour for labor, add the cost of materials and sales tax and you have your final bill.



The Insurance Companies started this as it determines how much they are going to pay for a these certain procedure's to be done and again most all AutoBody/Collision work is Insurance generated (you've had a accident or something).



Remember Insurance Companies like to take money in but hate to have to spend it so they are only going to spend the minimum required to produce results.



This also protects the Customer in a way so it's not like it was years ago when every shop could set their own rates and jack up the price.



So if if takes the technician longer to do the procedure because of their skill level, problems they are having with effecting the repair to a certain quality standard or what have you, that difference it time between what was allotted and what it took is non-billable.



In the end it's certain that there is a (hard) limit of time for which anyone can reasonably charge for a particular service to be performed. If your detailing someone's car and working by the hour and for some reason it takes you all day or 24 hours you can't possibly charge them for that because it shouldn't have taken that long.



Once you understand this concept you'll see why shops won't take on certain types of work (it will take them longer to do than they can charge you for so there's a lot of hours that aren't billable).
 
I think you might be using the term "billable" out of context/incorrectly. Time studies determine the average time it takes to do a "fixed" labor operation. This includes labor to remove/replace/re-install a specific part and the labor to refinish a part based on its surface area. Repair time is a "variable" and is based on opinion. Opinions aren't always calibrated identically, but it is the job of both the insurance company and the body shop to negotiate a fair and reasonable amount. On this specific application, I'd estimate that this should be about a 3 hour repair time. Most shops wouldn't have a problem with that time, but some might want 5 or they might even push for a bumper cover replacement. I wouldn't be opposed to raising the previous time if the shop could legitamately explain why they needed more time or that the repair wouldn't be feasable. If they pushed for replacement and I pushed for repair and the repair fails, guess what, I owe double. We would also pay for specialty materials such as a complete bumper repair kit too.



Besides seeking out the most cost effective route, insurance companies need to operate within the relm of reasonable and customary. As far as this repair being written at 3 hours, it's pretty standard that a seasoned technician will run at or around 50% of fixed/varible labor meaning it would take about 1.5 hours to do this plastic repair. Many techs are able to produce over 100hrs in a 40 hours work week. Hope this helps.
 
bufferbarry said:
wow all that money and time hmmmm i think i would of just had it repaired professionally thats a simple fix patch, putty, sand a little paint and some clear!



Wow you sure are encouraging. hmm let me think...1st choice, a $1000 and not worry about it OR 2nd choice, less than $100/ the experience and much better finish than any body shop around, of that i'm sure. I would go with the second choice because of the experience and most body shops disregard swirls. Great job man, the bumper looks good.
 
Dave:



I don't want to steal any thunder from the poster's thread. But you just said what I did differently. That is there is a certain amount of time any repair should take (billable hours) and there is a amount of time when it exceeds any known standard (non-billable hours).



I know several custom body shop owners here in NY and NJ where they will and have told their people to re-do a part of the repair process because what's going to go out the door to the customer isn't up to their standard. That time can't be billed back to the customer so in my mind that time is non-billable.



On the other hand, I've experienced and seen many a lousy job come out of a Production Shop and you damn near have to sue them to get them to make it right. That would be more time they are spending but can't bill out.
 
How about feather-prime-block? Is that part of the refinish time or repair time? :)



3 hours is OK and the repair is straight forward. $300 is on the low side too.

An insurance estimate would likely be around $500...



Morbid, of course redos aren't billable.



It's a huge topic, really...
 
Flashtime said:
How about feather-prime-block? Is that part of the refinish time or repair time? :)



Repair time for sure. One of the estimate line remarks that gets used the most:

INCLUDES TIME TO STRAIGHTEN, FEATHER, PRIME & BLOCK
 
Thanks guys. Yeah I did notice the flat near the license plate in the pics but it isnt noticeable in person. The pics prob just highlighted it.
 
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