One dealer wash + SOFT GM paint=?

Amazing turnaround Joe!



So did the dealer end up paying for the detail and did the service manager get fired?



If I was the owner, I would not have been very happy at all.



I just checked out the new website. Looks great!



Keep up the great work!!
 
Alright I will fess up here... I was a dealership detailer for a while, yes its true.



However I set out to change that stereotype I never ran a car through the wash (but many of the salesmen and service techs did) if someone bought a car and I was told to clean it up, It got hand washed with filtered pressure washer and 2 bucket method with NXT wash and a sheepskin mitt.

Although I wasnt the "high volume detailer" at our dealership whenever a car went on the show room I was asked to do it. If there was a black car I was asked to do it. So I like to think that my efforts showed through.

I can guarantee that the service techs and salesmen all new teh Washing machine we had did damage and still ran cars through it (mostly because I chewed em out) and I have no doubt that that damage on teh CTS could be from one wash.
 
MAN! I own a Cadillac EXT. I remember I let the dealership wash it and mine came back the same way. I had them to correct it. My truck is not black either and I could see it. They did a good job fixing it. I never go to a wash that has anything that touches my ride. Brushes, flaps,strips,nothing! I'll never do it again. You shouldn't either!

Nice Caddy too!:xyxthumbs
 
I've noticed how soft paint is too! It's almost impossible not to put any swirls in the GM black paint. I tried cleaning them!
 
[quote name='ebpcivicsi']This customer initially declined dealer prep at the point of sale and we have been the only shop to wash the car since then�the paint was perfect. Last week his wife took it into the dealership for an oil change and confirmed with the service advisor that she was indeed flagged as a “non-wash customer.� The service advisor told her, “no problem, we will not wash it.� She picked the car up in this condition.





I completely empathize with your client as the same thing happened to me. I had already asked the dealer not to wash my car, and told the service adviser and mechanic many times to ensure it was not washed. They put a no wash sign on it, and still, some idiot there still washed it. It came back to me with swirl marks all over, after I had just polished it and applied 3 coats of UPGP. I was so upset. They tried to make it up to me by offering me a "full exterior detail" by their "professional detailers." I said, "hell no." I made them upgrade my Navigation system for free, a $350 value.
 
Nice save Joe. But given the buttery clear, do you think you could have done without the SIP? I've achieved nice results with wash induced marring with 106FF and a LC green pad and a PC.



Glad to see you using Collinite 845! It's been my favorite for years. I think I sent you a sample like over a year ago.
 
Spilchy said:
Nice save Joe. But given the buttery clear, do you think you could have done without the SIP? I've achieved nice results with wash induced marring with 106FF and a LC green pad and a PC.
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My thoughts exactly. I have no idea why people on here are using a polish designed for super hard clearcoats on "soft" paint. Doesn't quite strike me as a professional detailer if you're doing that.



I was trained by starting with the least aggressive polish and go from there. I'd like to see how much the clearcoat was reduced by using SIP on soft paint. Factory clear is THIN guys. I don't know how large the cutting particles are in SIP, but I can imagine you're close to the .2 mils you should be removing, if not past .2...then a few years down the road the clear's gonna peel and fall off...then you really got an angry customer on your hands...sounds like fun.
 
You know what, I did a GM today (07 Suburban) and wondered the exact same thing, how the heck could a brand new car get that bad?! I never thought I'd be using an aggressive polish to remove deep swirls on a brand new car, but after seeing your story, my thoughts were confirmed.
 
SpoiledMan said:
Now that I think about it, they should have used a grout sponge!:D
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chris, you are too funny...
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Great job Joe!



I have a 99 Escalade with the same buttery soft paint. The only thing that I got to make it 100% was Ultrafina. It is a lot of work to keep perfect.
 
Invigor said:
My thoughts exactly. I have no idea why people on here are using a polish designed for super hard clearcoats on "soft" paint. Doesn't quite strike me as a professional detailer if you're doing that.



I was trained by starting with the least aggressive polish and go from there. I'd like to see how much the clearcoat was reduced by using SIP on soft paint. Factory clear is THIN guys. I don't know how large the cutting particles are in SIP, but I can imagine you're close to the .2 mils you should be removing, if not past .2...then a few years down the road the clear's gonna peel and fall off...then you really got an angry customer on your hands...sounds like fun.
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Ever used SIP? Being worked with a DA I'm sure it didn't remove much paint at all.
 
Invigor said:
My thoughts exactly. I have no idea why people on here are using a polish designed for super hard clearcoats on "soft" paint. Doesn't quite strike me as a professional detailer if you're doing that.



I was trained by starting with the least aggressive polish and go from there. I'd like to see how much the clearcoat was reduced by using SIP on soft paint. Factory clear is THIN guys. I don't know how large the cutting particles are in SIP, but I can imagine you're close to the .2 mils you should be removing, if not past .2...then a few years down the road the clear's gonna peel and fall off...then you really got an angry customer on your hands...sounds like fun.
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I actually tried using PO106FF on the GM I did today (07 Suburban) and had to actually move up to a more intensive polish because the PO106FF only removed about 1/2 the imperfections, and thats on a polishing pad on a rotary. So I don't think it's the fact that he's not a "professional", its the fact that that it wasn't enough.
 
SIP with a pc would not remove enough to be nervous anyway. It's more of a mild polish anyway. On paint like this, ones biggest mistake would be a cutting or compounding pad on a rotary. The pad does more damage then the polish. If polished by rotary, these paints should only be polished with a polish white, black, or blue. Via pc, you can use more agressive pads without much harm.



These paints are very soft and VERY finicky. I know there are some soft paints out there, but this one is really speacial. I know Honda is soft, but is very easily correctable. GM black is unique for sure.
 
rydawg said:
These paints are very soft and VERY finicky. I know there are some soft paints out there, but this one is really speacial. I know Honda is soft, but is very easily correctable. GM black is unique for sure.
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Just out of curiosity, is it only the non-metallic black that is so soft? Cadillac used to have a color a few years ago called Moonstone, which was a metallic black with gold flake (I think it was gold). It was a cool color, do you know if that was soft too? Are the black Corvettes soft?
 
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