Not Personal Just business

tpgsr

New member
Well, I am leaving my home in Rochester NY and Moving an hour and a half away to Buffalo. Some of my customers have been giving me a hand in moving, offering me jobs, and even extra detail work. One of my customers did both. He offered me a part time job that i am going to take for a month or two untill some other things fall into their respective places (cant say now, more later:) :) ) And on top of the job, he called a frien over at one of NY's largest Marinas located in Buffalo, and got me a meeting to talk with them about being an onsite contractor. Well, they had a detailer, and he is a nice guy and all, but there were some complaints etc... So they asked if i could handle a large volume (alot of repo boats, and the private customers), and for me to draw up a price sheet. So i drove back in the next day with a price sheet, my insurance papers some tax documents etc... and they poinnted to two boats, and said you can start with those, and there is a private customer who wants his done too, so go talk to him real quick! So i did all of the above, Have had 3 boats 22,25,42 ft. in the past week and a half, and this is November the slowest time of year imaginable up here in the north. He said i should have a boat or two per day come April. It is pretty exciting making $400+ a day on boats, and knowing that i have cars booked behind them.



Now as for the title, there are several other marinas in the area, some large some small, and i know this gentleman works at some of the others. Since this once was so fast to jump on the chance to bring me aboard, and they are the leading authority in the area, i have no doubt that the others will bring me aboard too. Should i persue the others right away, or should i do it slowly adding 1-2 per year, and slowly pushing him out. I dont hate the guy, and i know that my success means someone is going hungry, but business cant succede without competition, and without forcing others out. So do i go full tilt or do i go 1 or 2 a year, and give him some heads up that he needs to either find somewhere else to work, or fight to outdo me??





WOW :bounce :bounce I am just so excited that i have grown in such leaps and bounds over the past few years. I have to say without the help of this board and all of the members, some more than others, i am not going to put out names as to not leave anyone out, I could never have made it this far. Thanks guys



RLspringer and mirrorfinishman, you better be on here next spring, i know how much marine experience you both have, and i would really like to pick your brains to help better train myself and my staff for the task at hand!





(wow, this thread looks like tired ramblings now that i look over it... Oh well read it anyhow :) )
 
For me, it has been the private customer base that I have focused on over the years, rather than working for the marinas. I like being my own boss and not having to answer to anyone other than my own retail customers.



Of course, having only retail customers is not easy for those just getting involved in their own detailing business. Especially, when it comes to boat detailing. It takes a number of years to build up enough customers to remain relatively busy throughout the year. Doing work for the marinas is a good way to jump in and if you plan everything properly, you can certainly make a very good profit.



Good luck with your new adventure and you can always count on everyone here at Autopia to share our boat detailing knowledge and experience.
 
I wouldn't give the other guy a moment's thought. His job success is neither your responsibility nor concern. Who knows what his history is. I certainly would not worry that he will go hungry or end up living in a cardboard box just because someone else came along and did his job better than he did. It's up to him to figure it out and do what it takes to survive and succeed, not up to you to make sure he's warm and well fed.



So I say get as much business as you can, as quickly as you can. Even if you can't handle it, it's better to have too much business than not enough. If you can snag contracts with other marinas, go for it ASAP. You can always hire people and grow your business. Heck, you might even end up hiring your competitor someday.
 
Frank and Bret: Excellent things said.



Only thing I'd add is to connect to the customer's on a personal level if possible. Boats are big money which means the owners have big money which usually means their friends do as well. If you become closer personally with them, you do with their friends. I'm sure you know this already, just re-inforcing :D





Oh yeah, Congrats!!!
 
bretfraz said:
I wouldn't give the other guy a moment's thought. His job success is neither your responsibility nor concern. Who knows what his history is. I certainly would not worry that he will go hungry or end up living in a cardboard box just because someone else came along and did his job better than he did. It's up to him to figure it out and do what it takes to survive and succeed, not up to you to make sure he's warm and well fed.



So I say get as much business as you can, as quickly as you can. Even if you can't handle it, it's better to have too much business than not enough. If you can snag contracts with other marinas, go for it ASAP. You can always hire people and grow your business. Heck, you might even end up hiring your competitor someday.



Taking on too much work too fast can be the downfall of a business if it isn't done properly too. If you say you can handle a certain volume of work and then can't back it up you will be outta there no matter how good your work is in most cases. Remember to not spread yourself too thin.
 
To what Frank, bretfraz,Gsr and Shine said. You are one man and you can only detail so much yourself. Therefore you have to hire people, they are not you and therefore you run the risk of subpar work. It is not easy to find workers that will always do quality work. You might find yourself redoing or always inspecting others.



I do not want to bring this thread down but you have to realize that there are not many 5 or 10 detail crews on this site or anywhere in the world. Sure express"detail" shops and i use that very loosely, might have that many, but the guy before you could not keep up his work, as one person.



In no way is it impossible and i wish you the best. I just think that you should start with the one and see if you could take on another. Remember that these guys have to drive a car to the marina and you might find more than enough work.
 
mirrorfinishman said:
For me, it has been the private customer base that I have focused on over the years, rather than working for the marinas. I like being my own boss and not having to answer to anyone other than my own retail customers.



Of course, having only retail customers is not easy for those just getting involved in their own detailing business. Especially, when it comes to boat detailing. It takes a number of years to build up enough customers to remain relatively busy throughout the year. Doing work for the marinas is a good way to jump in and if you plan everything properly, you can certainly make a very good profit.



Good luck with your new adventure and you can always count on everyone here at Autopia to share our boat detailing knowledge and experience.



I have focused soley on the private side for the past 3 years, and have had more than enough work to keep me VERY busy. Hell it is december in Rochester and Buffalo NY and i am still booked out mostly a week in advance!!!



Thanks for the well wishes, and you can bet that i will be counting on Autopia for help when it comes to some of the finer points! (thank god for 802.11G wireless at the marina!)





bretfraz said:
I wouldn't give the other guy a moment's thought. His job success is neither your responsibility nor concern. Who knows what his history is. I certainly would not worry that he will go hungry or end up living in a cardboard box just because someone else came along and did his job better than he did. It's up to him to figure it out and do what it takes to survive and succeed, not up to you to make sure he's warm and well fed.



So I say get as much business as you can, as quickly as you can. Even if you can't handle it, it's better to have too much business than not enough. If you can snag contracts with other marinas, go for it ASAP. You can always hire people and grow your business. Heck, you might even end up hiring your competitor someday.



Thanks! That is really close along the lines of what i was expecting to hear. I am not so worried about the competition, since it is JUST BUSINESS, but you know i still have a heart for a few more years ;)



I hope i dont overgrow, but if it happens, i guess that i will have to deal with it. Overgrowth is a pretty big problem and concern, especially since i wont be around 24/7 to oversee the operation. I have to rely on my VP to be my eyes and ears.







GSRstilez said:
Frank and Bret: Excellent things said.



Only thing I'd add is to connect to the customer's on a personal level if possible. Boats are big money which means the owners have big money which usually means their friends do as well. If you become closer personally with them, you do with their friends. I'm sure you know this already, just re-inforcing :D





Oh yeah, Congrats!!!



Well, i wont be ther to connect on the personal level, but one thing that i always have and will continue to do is make a follow up phone call, and introduce myself. Then i send out a letter with a $10 Gift certificate, and 5 Business/Referral cards. People love it!!





ShineShop said:
Taking on too much work too fast can be the downfall of a business if it isn't done properly too. If you say you can handle a certain volume of work and then can't back it up you will be outta there no matter how good your work is in most cases. Remember to not spread yourself too thin.



Exactly my thoughts. I know that i have one competitor in the area, and he is the guy i am trying to oust. Hopefully i dont take on too much for my sake and theirs. I cant afford to be overbooked, and they cant afford to lose another detailer. It would look sooooo horrible on the company reputation (which is thus far untarnished) if i botched any of these deals





salty said:
To what Frank, bretfraz,Gsr and Shine said. You are one man and you can only detail so much yourself. Therefore you have to hire people, they are not you and therefore you run the risk of subpar work. It is not easy to find workers that will always do quality work. You might find yourself redoing or always inspecting others.



I do not want to bring this thread down but you have to realize that there are not many 5 or 10 detail crews on this site or anywhere in the world. Sure express"detail" shops and i use that very loosely, might have that many, but the guy before you could not keep up his work, as one person.



In no way is it impossible and i wish you the best. I just think that you should start with the one and see if you could take on another. Remember that these guys have to drive a car to the marina and you might find more than enough work.



I already have 2 employees, and i will just be adding on 2 more to begin with. As far as quality goes, they know what i expect, and know that they are very replaceable. I have had great luck finding quality guys to help out. One of them is on this forum as Corey Bit Spank. He is a great worker.



I know that i am only one guy, but the truth is i wont even be doing the detailing myself anymore anyhow. I am taking a position as a consultant with a local firm. My fiance will take the role of VP and COO within this company. She is a very capable manager, and has quite the skill when it comes to people and detailing. I couldn't have found a better replacement for myself. I am going to continue to work on weekends because it is something that i enjoy, but mostly i will be behind the scenes setting up the contract apptointments, and maintaining the books, payroll, inventory etc...



The guy before me could handle the work, he had a couple of guys, and they would do 3 boats a day. I told the marina at most 2 / day, and if only 1 gets done then the other waits. They agreed. Basicly, other boaters that werent customers filed a lot of complaints about polish splatter on their vessels, and that he got theirs dirty in the process of cleaning others. They had no other options untill i came around, and now so long as i keep the mindset of Total Quality Management, the deal will work just perfectly. I believe that detailing can be taught to just about anyone, the trick is hiring a competent staff with a great work ethic. If they enjoy work, then they will produce superior results, and be happy while doing it.













Thanks everyone for the advice, it will definatly come in handy as i sit and negotiate with all of the different GM's.





Thanks again

Mike
 
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