New wash media for ONR ?

SLP, unless you are just yanking our chain here and doing a WaxMaster2002 impersonation, you must do one HELL of a good detailing job if you get a lot of repeat business. :)



I know that if I got my car back and found that a few CDs, my tire pressure gauge, parking permit, maps & dash cover & coffee mug were missing and you demanded that I pay you to get them back, I would have to be literally blindspelled by the shine on my paint to be a repeat customer. :xyxthumbs
 
I still think it is wrong and kinda like legal stealing. Why are yoyu not taking the owners manual and stuff? They are in the car.



Can you copy what your contract says here? I am real curious now.



What if you took your car to get serviced and they cleaned out everything not attached. How would you feel. I mean I have enough stuff in my truck to fill .... well another truck. I have all kinds of stuff I use for my work. It is all neatly organized and in its proper place for me to access while on the road. DO I have to remove all this stuff?



Just because they have you detail the inside does that allow you to take whatever they have in the glove box, door panel pockets, center console, overhead console, pocket behind each front seat?



I think it is wrong and not very good customer service but I am interested in reading your contract.
 
Just because an ice scraper costs $.69 doesn't mean that the owner won't be looking for it when his windows ice up. I think keeping anything you take out of the car will damage trust with the customer. If you keep their hats and gloves then what are you going to do with the $50 dollar bill you find under the seats? You can put whatever you want in the contract but to get repeat business you need to have a reputation of integrity and you can't get that if you keep their stuff. How hard is it to just bag it up and leave it in the back seat?



If I went to a detailer that had a policy and reputation of keeping things they find in the car then I would be checking under my hood for missing parts before I drove out. I would wonder if they were running a detail shop or a chop shop?
 
Intel486, keep in mind that I am not totally unreasonable about things I find......



I do take into consideration what the item is and where I find it..... if its something between the center console and the seat, or under the seat, I will take it into account and probably do nothing more than return the items to the person. I am talking more about items of larger size in the trunk of a vehicle, such as jumper cables, air compressors, boots, blankets, etc.



all the items that should be obvious to people who have common sense that they should be removed before bringing the vehicle to me. I work with limited space as it is and I dont need to be storing all their large senseless crap for them when they could've easily removed it.



I have never had complaints regarding this policy, and it seems to work well for me. If people dont have the common decency to take care of their own stuff atleast half way then what can they expect from me to do about it?? I use all of the same 'premium quality' supplies on customers cars that I do for my own, and charge around the same price that some detailers whos idea of quality is mothers cleaner/wax for a 'full detail'. Thus in the long run I dont make alot of profit for my labor, while people end up with their cars looking 10X better than any other detailer would've gotten them for the price. It is just my belief that even for car detailers, you have to show me that you care enough to take care of the vehicle I am putting all this time and effort into or else I really dont feel the need to do as quality of a job on it. (I would and could always be using the time to detail my own ride)



:cool: ;)
 
<blockquote class='ipsBlockquote' >

<em class='bbc'>Originally posted by Jngrbrdman [/i]
<strong class='bbc'>Just because an ice scraper costs $.69 doesn't mean that the owner won't be looking for it when his windows ice up. I think keeping anything you take out of the car will damage trust with the customer. If you keep their hats and gloves then what are you going to do with the $50 dollar bill you find under the seats? You can put whatever you want in the contract but to get repeat business you need to have a reputation of integrity and you can't get that if you keep their stuff. How hard is it to just bag it up and leave it in the back seat?

If I went to a detailer that had a policy and reputation of keeping things they find in the car then I would be checking under my hood for missing parts before I drove out. I would wonder if they were running a detail shop or a chop shop? [/b]</blockquote>
as I said I do make exceptions depending on what the item is and where it is. I do, however, think that people should care enough to take care of their own stuff to a degree too...... prove to me that you care so that I feel the need to care as much. My problem is that although I know I can detail my rides and keep them looking good, I cant necisarially say the same for my customers. I feel that it is a waste to detail a car if you arent going to atleast take care of it afterwards.
 
<blockquote class='ipsBlockquote' >

<em class='bbc'>Originally posted by Guess My Name [/i]
<strong class='bbc'>I still think it is wrong and kinda like legal stealing. Why are yoyu not taking the owners manual and stuff? They are in the car.

Can you copy what your contract says here? I am real curious now.

What if you took your car to get serviced and they cleaned out everything not attached. How would you feel. I mean I have enough stuff in my truck to fill .... well another truck. I have all kinds of stuff I use for my work. It is all neatly organized and in its proper place for me to access while on the road. DO I have to remove all this stuff?

Just because they have you detail the inside does that allow you to take whatever they have in the glove box, door panel pockets, center console, overhead console, pocket behind each front seat?

I think it is wrong and not very good customer service but I am interested in reading your contract. [/b]</blockquote>
if it is neatly organized, it should be a simple job for you to remove it. Trust me, I have had things stolen out of my vehicle while at the service shop, as well as getting it detailed (before I started detailing them myself)...... this is why I feel it is important for people to realize that they need to take the effort and initiative to clean up and remove as much of their stuff as possible. My contract does allow for the vehicle owner to make special arrangements with me if there are items that are 'not part of the vehicle' that must remain present while I detail it.
 
<blockquote class='ipsBlockquote' >

<em class='bbc'>Originally posted by SLPCar Luvr [/i]
<strong class='bbc'>

as I said I do make exceptions depending on what the item is and where it is. I do, however, think that people should care enough to take care of their own stuff to a degree too...... prove to me that you care so that I feel the need to care as much. My problem is that although I know I can detail my rides and keep them looking good, I cant necisarially say the same for my customers. I feel that it is a waste to detail a car if you arent going to atleast take care of it afterwards. [/b]</blockquote>
I agree with you on that point. When I get a car that is extreemly dirty, then future appointments are subject to inspection of the vehicle and and estimate will be given. They lose the right to the advertised price if they take advantage of me and stop caring about their car between detailing. I'm like you. Its a hobby so I can afford to be picky.
 
1) By signing this contract you are signing over to me the ability to drive your vehicle for the purposes of detailing only (i.e. no joyriding, only short distances. Often these distances are limited to going between my driveway and garage, etc.) The vehicle will, upon customer request, have all fluids including gasoline topped off with the owner's choice of octane rating. (note this requires extra driving distance)



2) You are certifying that you are fully aware of any and all interior and/or exterior damage to the vehicle prior to me starting work on it. The damages are fully described on this worksheet, and are only to include those damages not repairable by myself through the course of detailing. (i.e. dents/dings, scratches thru to primer/sheetmetal - if not being paid for repair, broken lamp assemblies, hanging undercariage items, other nonfunctional and/or missing trim items, etc.)



3) You certify that you have fully removed all personal items, and non-vehicle related essentials prior to my beginning work. This is to include, but not be limited to: hats, coats, gloves, boots, ice-scrapers, air compressors, battery charging aids/jumper cables, storage containers, 'knick knacks', nonadhesive dashboard figurines, hanging air-fresheners, extra non-auto related paperwork in glovebox, cellular phone holders and/or charging devices, center console items (also non-attached center consoles), radar/laser detectors and/or laser jammers, sunglasses, seatbelt 'cushions', trash-receptacles, etc. All items as such found still in vehicle can and WILL BE CONFISCATED. Items may be reacquired upon job completion for an extra 'storage and inconvienience' fee. I will make exceptions based on certain items and their location in the vehicle. I will also make exceptions based on customer request (i.e. non-stationary center console that customer reqests to be cleaned along with vehicle).



4) You certify that you have reviewed and accept any and all selected and recommended detailing services for your vehicle, and fully understand the charges associated thewith. BY SIGNING THIS CONTRACT, YOU GIVE UP THE RIGHT TO NOT PAY. Vehicle will NOT be returned to customer possession until such time that the job has been completed and paid for in full. NO EXCEPTIONS.



5) You certify that the vehicle is in proper mechanical working order, has valid plates, registration, insurance, and all other state-required motor vehicle certifications. Any special certifications or exemptions thefrom should be reported to the detailer prior to the signing of this contract. Any neglect to do so that results in a legal violation for the detailer (such as a mechanical-failure based accident, ticket for invalid plates or lack of insurance, etc.) WILL be paid in full by the owner of the vehicle, prior to said owner taking posession of the vehicle. Also a correction of whatever fault is at issue is required before possession is returned to original owner.



:xyxthumbs :D
 
That is interesting reading, SLP. <strong class='bbc'>To the attention of future posters:[/b] Keep your posts friendly and nonflamable. If this thread is going to turn into an ethics discussion on the pros and cons of SLPs contract, then this thread will be closed. Just letting you know. Bite your tounge if you have to but keep it clean.
 
guys although he said 'no flames', I am perfectly willing to hear your opinions through PM if you would like to offer them up. ;)
 
There are times where I find items left in a person's car. I just remove them, clean the area and put them back in. I have found some strange thingsin cars, like sex toys. I also found a beautiful diamond stud earring that a client of mine lost in her car. For that, I got a healthy tip when I delivered the car.

Hypothetical questions....you are detailing a car. While vacuuming in the trunk, you find a .38 caliber Smith and Wesson police service revolver. Would you call the client and tell them that you found the weapon? Would you keep it and hope that he/she forgot about it being there?

What if your client was a firefighter who had his turnout gear in the trunk of the car..would you confiscate that?

Holding someone's things for ransom is in my humble opinion <strong class='bbc'>totally unprofessional.[/b]

SLP, no matter what your "contract" states, I do not believe it would hold up in court. If something were taken from my car, I would press charges!

<em class='bbc'><span style='color: red'>PS: the hypothetical questions I posted to you were reality for me. The car had belonged to a police officer, and I did not feel comfortable having the gun in the car. At the time, my son was a small child and he liked to watch me clean cars...he would help by rinsing the wheels when I washed them. I called the PD, who dispatched the officer to my house so he could retreive the weapon ( it was his own personal handgun...the person is no longer with the police department).

The firefighter's gear was in the vehicle because he had taken a class at the fire academy the day before. A complete set of turnout gear costs over $1100 and while it is custom fitted to the firefighter, in reality it is "owned" by the fire department. Confiscating it would be tatamount to grand theft and theft of public property.[/i]
 
OK so obviously you didnt read...... I do make exceptions for items I keep. Also this is a completely different issue, if you hadnt noticed. I feel that as far as stereo settings, seat settings, etc. those are items which should not be changed under any circumstances. 'Stuff' (that is not a part of the vehicle) should be cared for separately. I treat it as my own, but I feel it is only a small request to take care of your own stuff.
 
I'm just going to pull myself outta this conversation. I do not feel it is right to keep or hold a persons items even if it is in your contract. I don't think we are going to change SLP's ways. If he wants to act like an a-hole, then let him.
 
LOL Intel. I see your point buddy and I don't agree with SLP's business policies either. It's HIS business and if he wishes to conduct business that way, then so be it. Some people just have different standards of what they believe is reasonable.



We should be thankful actually. From now on, I'm going to be extra vigilant whenever signing any sort of contract for services done to anything that belongs to me or my wife. :)
 
All I can say after reading that contract is that I'd never release my vehicle to someone who made those demands to me for services rendered.



You're doing a job for someone who is paying you for your work. It's not an entitlement nor is it a license for you to independently judge what you will and will not confiscate. It is simply not your property and you have no legal claim to it, signed contract or not.



I'm sure your customers love you and agree 100% with every single item in your contract. But if the police wanted to search and confiscate items from your personal property (including your car) then they'd need a warrant signed by a judge. Sounds like you've appointed yourself as judge, jury, and enforcer.



Pretty wild....



:eek: :scared
 
let me remind you of this quote you seem to have missed from Redcar Guy.....

<blockquote class='ipsBlockquote' >

when I do an Int. detail(I hate doing the inside) I tell them,
"anything you want to keep, please remove from the car"</blockquote>
this is basically my policy. I'm just a little more anal about it. ;) :p
 
<blockquote class='ipsBlockquote' >

<em class='bbc'>Originally posted by Redcar GUY [/i]
<strong class='bbc'>This way if somthing gets lost or broke I wont be held responsable [/b]</blockquote>
You left part off!

I think he is just saying that to cover his arse. If someone comes to him and blames him for stealing when he really didn't, then he can just say I'm not responsable for it. You actually have it in your contract, say you do it often, and you hold items for ransom.

Redcar GUY isn't the one who has it in his contract and is telling everyone he takes items and then makes the owner pay money to get them back.

Wait... Didn't I say I was pulling out of this conversation?
 
<blockquote class='ipsBlockquote' >

<em class='bbc'>Originally posted by SLPCar Luvr [/i]
<strong class='bbc'>let me remind you of this quote you seem to have missed from Redcar Guy.....



this is basically my policy. I'm just a little more anal about it. ;) :p [/b]</blockquote>

<span style='font-size: 14px;'>I say that becouse I dont want to be Responsible for there stuff not because I am going to take it..... Good try:rolleyes:
 
<blockquote class='ipsBlockquote' >

<em class='bbc'>Originally posted by SLPCar Luvr [/i]
<strong class='bbc'>let me remind you of this quote you seem to have missed from Redcar Guy.....

this is basically my policy. I'm just a little more anal about it. ;) :p [/b]</blockquote>Maybe I'm stupid but can someone please make the connection between this "quotation" which was conveniently incomplete in a very biased way has to do with this conversation?

Wow . . . that's all I have to say.
 
You must log in or register to reply here.
Back
Top