What kind of car are you driving?
The work doesn't seem to be that bad, from what I have ALWAYS seen, the more expensive the car, the more invovled the owner seems and the better the car is maintained all adds to the shop's effort.
Sure it shouldn't, but if people see that you really like your car they always put a little extra effort into it.
Guess they really wanted your car, must be a pain to come out and see that, hopefully when the work is all done and said and it is perfect you'll forget it even happended.
Sounds like these people were more stupid that a theif, first off if they wanted to steal your car, that was the wrong time, they probaly saw it and make a rash decision, and they can't even finish what they started, what a bunch of meat heads. Sorry to hear the bad news but I'll be looking forward to pictures of the results. If you can, take some before and after pictures for me will ya.