My thoughts on Meguiar's

Well, as I said before, we can agree to disagree. Meguiar's does more than any other company in the business to support enthusiasts, with their forum, their headquarters training and garage nights, and their around the country free detailing classes.



If my G100 broke, and I had to pay to get it fixed, I woudn't consider it the end of the world. I think you can see right in this thread how Meg's CS can respond, especially if you post your problem on an internet forum ;) . I wouldn't worry about your warranty...now let's eat some turkey and polish some cars!
 
The OP said that he did not want to wait on hold, and had gotten used to quick online help. How is "normal 48 hours response" quick. I agree that the answer was not good, but I have called them a few times and have never had a problem with a replacement. In theory though, Meguiars is correct. If you buy a car from the local dealer, you dont call the manufacturer when you have a problem. You go to the dealer.
 
joshtpa said:
The OP said that he did not want to wait on hold, and had gotten used to quick online help. How is "normal 48 hours response" quick. I agree that the answer was not good, but I have called them a few times and have never had a problem with a replacement. In theory though, Meguiars is correct. If you buy a car from the local dealer, you dont call the manufacturer when you have a problem. You go to the dealer.
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A pad going bad is not the end of the world for me, especially since I'm just a consumer-level detailer. I don't need that problem to be resolved at that very moment. What I meant by quick online help is, I could just take 60 secs to shoot away an email from the comfort of my computer and get a reply in a timely manner without having to take time out of my day to call and speak to a live person. Because if you've ever had the experience of calling customer service for most companies, it's hardly ever a quick process. If I felt that this was more important, then yes I would have called to get my answer or assistance right away.



MDRX8: I don't think this was a case where the product wore out and if it was, then it wasn't worth the $10. I purchased the pad originally with my G100 either in late July or early August. When I had this problem, the pad was only used on my car (Elantra hatchback), the trunk of a saab 9-5, and the roof and hood of a Grand Marquis. With each car, the pad was also used as the "base" for Meg's MF bonnet to remove their NXT wax. My car got 2 applications, I never sealed the Saab, and the Grand Marquis had its roof and hood sealed (so far). From a consumer's perspective, if this was natural and the product was nearing the end of its life, then the cost is just a bit too much.



Like I stated earlier, my Meg's wheel brush recently also broke. I've had it less than 6 months, but I loved how the product worked and I felt I got my money's worth out of it so I picked up another one. I think I'm pretty reasonable. Just because it could possibly be replaced for free doesn't mean I'm going to try and take advantage of their system.



Setec: Have you ever owned any Craftsman hand tools? It doesn't matter if you're the original purchaser or you bought it from a garage sale, they're life time guarantee still applies.



Now, with the G100 I don't think any of us received any info about the "lifetime warranty" so I could be comparing apples to oranges unless we knew specifically what that warranty states.



If Meg's is trying to look out for their interest, they should have that policy clear and set in stone like how most companies do it, otherwise when you get different answers from Meguiar's employees, you start to mistrust their company. Even if the warranty wasn't in the best interest for the consumer, it would still be better for Meguiar's IMO. If you want to do it on a case-by-case basis, I think it would be better to set the consumer's expetations low and in return exceeding what the customer expected, versus giving the consumer a high expectation only to not be able to meet it.
 
BlackElantraGT said:
Setec: Have you ever owned any Craftsman hand tools? It doesn't matter if you're the original purchaser or you bought it from a garage sale, they're life time guarantee still applies.
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Yes, I have, and I have had some exchanged, no questions--it's a beautiful thing. Of course, last I checked, Sears was on the brink of bankruptcy.
 
Setec Astronomy said:
Yes, I have, and I have had some exchanged, no questions--it's a beautiful thing. Of course, last I checked, Sears was on the brink of bankruptcy.
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Because they were honoring Craftsman lifetime warranty?
 
Setec Astronomy said:
If my G100 broke, and I had to pay to get it fixed, I woudn't consider it the end of the world.
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If person informed on available tools paid certain money (whatever that is) for certain product that comes with lifetime warranty then that person is entitled on lifetime warranty, should not pay any money to get it fixed, and is entitled to complain if terms of the sale are not being adhered to. Moment money exchanged hands under certain terms that becomes a legally and morally binding contract.
 
This is off-topic, but I'm willing to bet that the lifetime warranty Sears provides on their hand tools has little to do with them being on the brink of bankruptcy. If anything, their tool business has probably been holding them afloat. If their lifetime warranty was the reason for them failing, I would think Sears management would have changed that policy by now. Sears built a reputation by providing quality tools with an excellent warranty while still being affordable to your average consumer. That's one part of their business they did right.
 
You guys all need to do some research. Sears is not even close to being on the brink of bankruptcy anymore and have not been for almost a year. They are NOT owned by Kmart. It is the other way around.
 
ZoranC said:
If person informed on available tools paid certain money (whatever that is) for certain product that comes with lifetime warranty then that person is entitled on lifetime warranty, should not pay any money to get it fixed, and is entitled to complain if terms of the sale are not being adhered to. Moment money exchanged hands under certain terms that becomes a legally and morally binding contract.
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Where did I say that Sears (or Meguiar's) didn't have to make good on a warranty?





joshtpa said:
You guys all need to do some research. Sears is not even close to being on the brink of bankruptcy anymore and have not been for almost a year.
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Excuse me...I'm old enough that "almost a year" is pretty real-time to me, and I think that's close enough time-wise to support my assertion that last time I checked they were on the brink.



You fellers need to lighten up a little, no one here suggested a constitutional amendment banning lifetime warranties or requiring them.
 
joshtpa said:
You guys all need to do some research. Sears is not even close to being on the brink of bankruptcy anymore and have not been for almost a year. They are NOT owned by Kmart. It is the other way around.
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Sales are down for the quarter-not a good sign and it doesn't negate the fact that Sears is a poorly managed company that treats their employees poorly. Kmart has a poor product distribution system and p-ss poor customer service. Regardless of who owns who the ship is taking on water.
 
Setec Astronomy said:
Where did I say that Sears (or Meguiar's) didn't have to make good on a warranty?
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Nowhere. Where did I say that you did? You expressed that you wouldn't see it as a big deal if you had to pay for repair of your G100 if it breaks. I expressed why others would see it as a big deal.
 
Setec Astronomy said:
I'm sure that plays a part in it...last I checked Wal-Mart and Target don't give lifetime warranties on anything.
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I'm sorry to say but that compares apples and oranges and uses that to jump to conclusion.



First, you can not use Wal-Mart's lack of lifetime warranties to indicate anything. "Tools" in their "tool department" are not in same quality category and price range as ones from Sears. They know that and that's why they don't offer lifetime on them. They offer them cheap instead. (Please notice I did not mention Target as last time I was there I thought I saw Craftsmen tools with tag "lifetime warranty")



Second, companies that are not here for the short term (so their business plan is to go out of business and therefore will not have to honor those warranties) have rules of the lifetime warranty game so well understood that lifetime warranty is their profit center. In the end it is all about statistics. They control quality of their tools, know and can control failure rates , know return rates, and are in control of price so it is easy for them to offer lifetime warranty and make a decent profit on it.
 
wannafbody said:
Sales are down for the quarter-not a good sign and it doesn't negate the fact that Sears is a poorly managed company that treats their employees poorly. Kmart has a poor product distribution system and p-ss poor customer service. Regardless of who owns who the ship is taking on water.
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Are sales down in other companies too in same sector or just in Sears? What about sales in other sectors? Is economy up while sales in Sears are down? And what quality of management has to do with your buying power and whether you will reach in the pocket or not? I would assume that is more reflection of how much we have in the pockets to spend. And how downward sales trend correlates to employee treatment? I have been in more than one company where profits were up up up but employees were treated bad bad bad.



But back on the subject of Meguiar's customer service, not one of Sears and Kmart...
 
ZoranC said:
I'm sorry to say but that compares apples and oranges and uses that to jump to conclusion.
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I didn't draw any conclusions! I made a couple observations. Obviously companies that issue lifetime warranties (or ANY warranties) actuarially determine their warranty exposure and (hopefully) adjust their pricing/construction accordingly. Sears, however, could have ZERO sales, and still be liable for replacing tons of broken Craftsman tools...which is certainly not a good cash flow situation. The chains that ate K-Mart's and Sears lunch, and drove them to merge (Wal-Mart and Target, among others), don't have that decades-old burden.



I appreciate that many of you enjoy products from, and have fierce loyalty apparently, to some companies that have very liberal warranty policies. I have simply been trying to give some perspective from the other side of the "counter" about those kinds of claims/policies, and why companies may have an interest in controlling those claims.



I find it useful to gain some perspective on situations, look at things from the other point of view. As previously mentioned, I have enjoyed lifetime warranties and had the pleasure of a (usually) easy exchange, but I also have experience/perspective from the other side of the transaction, so I thought I would point out what it might look like from the manufacturer's perspective. That being said, we truly seem to be beating a dead horse here, so I'm out.
 
joshtpa said:
You guys all need to do some research. Sears is not even close to being on the brink of bankruptcy anymore and have not been for almost a year. They are NOT owned by Kmart. It is the other way around.
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Looks like you are the one who needs to do some research.:lol



Kmart purchased Sears for $11B and set up a company called Sears holding. The name Sears will likely be with us for a long time but it is Kmart at the helm.



http://money.cnn.com/2004/11/17/news/fortune500/sears_kmart/
 
ZoranC said:
But back on the subject of Meguiar's customer service, not one of Sears and Kmart...
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Does this sound like a good suggestion to everyone? I feel we have veered too much away from original purpose of thread.
 
My help for forum is that while all polishing tasks can be performed by hand, an electric polisher makes the job easier and delivers far better results.



Meguiars G220 a 240v high quality dual action polisher, perfect for entusiasts and professionals alike. If anyone like to go details can visit this link:-

Clean Your Car - car care products UK
 
Hmm...digging up an old thread to spam a little, perhaps? :rules:







heyyo302 said:
My help for forum is that while all polishing tasks can be performed by hand, an electric polisher makes the job easier and delivers far better results.



Meguiars G220 a 240v high quality dual action polisher, perfect for entusiasts and professionals alike. If anyone like to go details can visit this link:-

Clean Your Car - car care products UK
Click to expand...
 
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