Look what happened to my car just two days after attending the detailing event!!

golfdude

New member
My Dad took the Crossfire to get its oil changed at the dealership. When my dad picked it up, he drove it home without knowing what was going to happen. Then, while mid-corner, the battery light came on, and the car lost its power steering. He told me that the car could barely turn, as if the steering wheel was set in concrete. Well, he crippled the car home, and called the dealership. He told me to watch the car thinking that it would catch on fire because of the strong smell and fog of oil. Well, after pushing the car outside of the garage, we opened the hood and found oil all over the place, smoke coming from near the brake fluid reservoir, as well as a damaged accessory belt. The tow truck came and brought the car back to the dealership. The culprit…someone forgot to tighten some sort of sealing ring (I think it was for the oil filter), and the hot oil escaped it’s boundaries, burned the accessory belt, caused the belt to tear, which then caused the power steering to fail. Well, the mechanics cleaned the mess up decently, but I was kind of frustrated when I found dots on my grille (see the last pic), as well as some remaining oil and dirt marks on the easy-to-see engine cover. After all this, the dealership said they were sorry for the inconvenience. It surprised me that this was their only response…the driver could have got into an accident and all they say is sorry? They did not even refund our over $200 for this oil change/service.

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After the dealership cleaning

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Thankfully, during the detailing event, I discussed engine detailing tips/techniques with a couple of guys! In a few days I will try my first engine detail.
 
Holy crap!! :eek: Yikes, it's bad news when a dealership can't even change oil! Whew, I'm glad things appear to be shaping up. Will you consider changing your own oil? He he, I was anxious enough as is, now I read about this I'm definitely sticking to doing my own. As a matter of fact I was changing oil while you guys were detailing this past weekend ;). The Audi's up next in August. My Pela oil extractor is a huge hassle and mess saver :bigups.
 
Man, I would have been furious and demanded a refund, that is careless on their part, especially if you are paying more than 200 bucks for their service. I would think twice before taking your car back to them. I hope your engine detail goes well and there are no long-run side effects of that incident.
 
That is horrible. If I were you, I would give the corporate headquarters a call and explain what happened. When my dealership chipped the paint on my wheels, all I had to do was threaten to call Audi of America and they instantly made sure that they fixed any problems that they caused. I would also make sure you mark them all the way down on the survey they ask you after your service. What happened is totaly unexcusable and they should be paying for thier mistakes. A refund is the least I would be asking for. I'm sorry for what they did to you and your car.
 
Bill D said:
Holy crap!! :eek: Yikes, it's bad news when a dealership can't even change oil! Whew, I'm glad things appear to be shaping up. Will you consider changing your own oil? He he, I was anxious enough as is, now I read about this I'm definitely sticking to doing my own. As a matter of fact I was changing oil while you guys were detailing this past weekend ;). The Audi's up next in August. My Pela oil extractor is a huge hassle and mess saver :bigups.

Bill D--Any links or more info you could provide on the above mentioned oil extractor would be appreciated.
 
Dealerships are so bad! For something like this they should be bending over backwards, forwards, and several other directions for you. Don't let them get away with a half-assed attempt at apologies. Stick to your guns and get something for your trouble. As part of Diamler, Chrysler now has lots of experience fixing what their dealerships screw-up... I'm living proof of that! :beat

BillD's right... changing your own oil with an extractor is great. The main extractor brand is Topsider, and you can find them on eBay and most marine stores. Extractors are used in the marine industry, so you might find similar products at a local boat shop. Here's a link for LiquidVac, another brand:

http://www.liquidvac.com/
 
chml17l said:
Bill D--Any links or more info you could provide on the above mentioned oil extractor would be appreciated.


I don't have an exact link handy but my extractor is the same exact one sold by Griot's Garage. I got mine from http://www.overtons.com. At the time they had the best deal.

In addition, later on I contacted Pela directly and ordered extra hoses. I have them labeled using them for other fluids such as coolant, brake fluid and water. The thing does wonders around the house also, including such tasks as draining clogged sinks and AC pipes as well as aquariums.
 
WOW WOW WOW!!!!

I would be Furious not just frustrated! Yes people do make MISTAKES however this is beyond a mistake! And To make matters worse the only thing the dealership did was say We are sorry!

If you payed for the service on your Credit Card! I would call your CC company and dispute the charge! And tell the dealership that you are doing this! I would also tell them that they should pay to have the engine compartment detailed to YOUR standards not their shotty job!

WOW .. im still in complete awe!
 
Something that causes that huge a problem warrants legal action. I would call back the dealer and tell them that unless they resolve the matter to a sufficient degree that you will take legal action. That power steering loss could have caused people to be badly injured or killed, the dealership should take some responsibility.
 
Here's a quick update: I talked to the service manager, and he said what caused the problem was that the oil filter o-ring was pinched, therefore causing oil to come out...it then burned the cerpentine (drive) belt causing the power steering to go out. Unfortunately, because my Dad, the actual owner of the car, does not need the car to be in show-car shape, he will not fight to get the car fully detailed. He seems to be satisfied with the car as-is (the dealership cleaned the engine themselves, but I have found lots of burnt oil shards in various places such as the dipstick-holder). Now, as the driver of the car, I am left with an unpleasant odor coming from the engine every time I get out of the car (because of the remaining bits of burnt oil). The only good part about the car now is that it runs fine.
 
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