Look how my Diamond Cut arrived!

SickOfItAll said:
No dice - UPS dropped it not once, but 4 times - my $180 hood now needs to be tossed - it's bent on several corners so badly that I'd be better off looking for another hood, as a body shop would charge me a couple hundred bucks to straighten them out properly and repaint (gotta love compound curves).



Then for the fun part - UPS decided to not pay out for it, though it was obviously their fault (from the way the packaging was damaged) I was thrilled with them, as you can imagine, and will no longer use them for *ANYTHING* - FedEx all the way.
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Arrgh! Darn UPS! That really sucks, sorry to hear that too.



Down with the Brown :down
 
i ordered a gallon of DACP, and a gallon of Swirl Free. As expected, the UPS guys managed to destroy both of them before it got to my house. When the replacements arrived, the DACP blew up again. Man what a mess...
 
4DSC said:
Arrgh! Darn UPS! That really sucks, sorry to hear that too.



Down with the Brown :down
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Yeah, I actually sent them another complaint about service right after writing that (I do it every so often to vent frustration) - and basically, the letter I got back said "Sorry about your problems, we try! Let us know next time you want to ship something!" :angry
 
SickOfItAll said:
Then for the fun part - UPS decided to not pay out for it, though it was obviously their fault (from the way the packaging was damaged) I was thrilled with them, as you can imagine, and will no longer use them for *ANYTHING* - FedEx all the way.
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Was the packaged insured? I always get insurance on items that could be damaged in transit. A large hood would seem like a likely candidate to me. However, bottles of detailing products would not be something I would bother getting insurance on.



You take risk however you ship something. FedEx has its share of damaged packages also, however they do less of a volume than UPS therefore you don’t hear as much about it. However, I do agree that in general FedEx is more reliable in the way the packages are handled.



Don’t over look the fact that sealed bottles of detailing liquids present an interesting problem for shipping. They are similar to shampoo and other personal items that sometimes have problems in airplanes due to the pressure differences. Also the temperature in some parts of the country right now can be very high which results in very hot temperatures in the trucks that deliver this stuff. This too can cause well packaged items to burst.
 
bet993 said:
Was the packaged insured? I always get insurance on items that could be damaged in transit. A large hood would seem like a likely candidate to me. However, bottles of detailing products would not be something I would bother getting insurance on.



You take risk however you ship something. FedEx has its share of damaged packages also, however they do less of a volume than UPS therefore you don’t hear as much about it. However, I do agree that in general FedEx is more reliable in the way the packages are handled.



Don’t over look the fact that sealed bottles of detailing liquids present an interesting problem for shipping. They are similar to shampoo and other personal items that sometimes have problems in airplanes due to the pressure differences. Also the temperature in some parts of the country right now can be very high which results in very hot temperatures in the trucks that deliver this stuff. This too can cause well packaged items to burst.
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Yes, it was insured, and they refused the claim.
 
I would start contacting BBB on this as well.



I'm shocked that customer service from where you purchased this from handle it for you, after all THEY shipped it. Just send them all the pictures and they should resolve it for you.



We use UPS for shipping and for logistics as well, but since we know how things can bet beat, precautions are taken. If something does get damaged, we notify who shipped it, UPS and who received it. If possible, a statement from the driver as well as to the condition.



Odd the driver did not say anything, it must have at least smelled.



Regards,

Deanski
 
forrest said:
So, thinner bottles will be coming more common with all the manufacturers. As you've found, a downside is the breakage which occurs.
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Here's an extremely funny (at least I thought it was) story from last night...



I was at AutoZone buying about 20 additional wheel & tire care products. I set them all on the counter, and the clerk is picking them up, scanning them and putting them in the bag.



He grabs a bottle of Meguiar's Gold Class Wheel Cleaner and the bottle snaps and breaks clean, right where the threads for the nozzle "blend" with the rest of the bottle. The cool pink bottle goes crashing to the floor, wheel cleaner goes everywhere.



I go, "Oh crap! I had no idea the bottle was bad!"



Cashier goes, "I'd have been surprised if it hadn't happened a dozen times before."



I just find it a little ironic that the Meg's bottles keep "breaking" on a regular basis... :)
 
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