Living in a "Microwave" Society.....

I

imported_Luster

New member
I want it, and I want it NOW!!!

The guy with the Black Envoy called me on Friday night about 8:30 pm. He told me he was leaving town in his Envoy at noon on Saturday and could I do a quick polish and "wax" job in the morning?

"Pretty short notice, isn't it Jack?"

Jack: "Well.................yeah, but I can pay you a little extra cash for a fast job!"

It was sitting in my driveway in 15 minutes.

I couldn't really start on it on Friday night because we didn't get home until about 10:30pm, so I got up at sunrise and started grindin'!

Do you guys have any "I need it NOW" Customers?

BTW... the Red Porsche guy was the same way!:banghead:
 
I get them all the time Bill, sometimes when they call it's like 3pm and they wanted it done by noon!:out:
 
I had a guy call me on a Thursday night wanting his car detailed the next morning, because he was getting married the next day. I got to his house at 7am that Friday morning, and finished up at 1pm just as he was loading stuff in the car to head over to the church.

We are players in a service industry. I do my best to accomodate my clients' needs. Most of them are appreciative when I help them out when they are in a pinch.
 
One of my customers requested that his boat be done at 4am so he could leave at 10am.

I did the job but told him I have to charge double.
 
Just out of curiousity, do your customers get mad or give you a hard time when you tell them that you have to charge them a little more or in some cases, double the price?
 
Luster said:
I want it, and I want it NOW!!!

The guy with the Black Envoy called me on Friday night about 8:30 pm. He told me he was leaving town in his Envoy at noon on Saturday and could I do a quick polish and "wax" job in the morning?

"Pretty short notice, isn't it Jack?"

Jack: "Well.................yeah, but I can pay you a little extra cash for a fast job!"

It was sitting in my driveway in 15 minutes.

...
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IMO you should be happy to have such a customer. He wants what he wants, speedy service, quick turnaround, but is cognizant that such service comes at a premium, offers up the extra w/o being asked. Then he didn't drag his heels getting the vehicle to you. That's a gem in my book.
 
RustyBumper said:
Just out of curiousity, do your customers get mad or give you a hard time when you tell them that you have to charge them a little more or in some cases, double the price?
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I only did it one time and I did not make a habit out of it. The guy went out and bought a brand new 80,000 dollar boat and wanted it done so he could leave at 10am.

Original price was 250 which was then bumped up to 500 when I had to get out of bed and load up my truck at 3:30 am. Although I did cut him a break and washed the truck he was towing it with for free.
 
Mr. Clean said:
IMO you should be happy to have such a customer. He wants what he wants, speedy service, quick turnaround, but is cognizant that such service comes at a premium, offers up the extra w/o being asked. Then he didn't drag his heels getting the vehicle to you. That's a gem in my book.
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You're right!:clap::D
 
I wish I could get more customers! Im still at the stage of having to go find people!!!

Not many people in my town want to or care to pay for a polishing job :(
 
John M. said:
I wish I could get more customers! Im still at the stage of having to go find people!!!

(
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Nothing wrong with that. I have multiple primary clients, then I have folks that call me, then I just go out and find a lot of work too.

A lot of my work stems off others,

For example, I talked one my primary client's neighbors into doing both of her Lexus's.
 
Had it happen Sunday morning. A very good client called to inform me this chicked had vomited all over the place.

I was at his house to pick it up 30 minutes later. He was so embarrased, he wrote me a blank check, told me whatever I wanted to charge do it, them on top of my regular charge to double it for the tip.
 
Flash Gordon said:
Had it happen Sunday morning. A very good client called to inform me this chicked had vomited all over the place.

I was at his house to pick it up 30 minutes later. He was so embarrased, he wrote me a blank check, told me whatever I wanted to charge do it, them on top of my regular charge to double it for the tip.
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Probably worth every penny to him for vomit.:cursing:
 
Every service industry has those types.

I had a slow paying customer who was more than 90 days past due on his bill. One day he called to say his computer hard drive had crashed and could I try to recover it? My wife said "NO WAY!" but I headed over ASAP. I told him "no guarantees that I can get anything" and my fee to ATTEMPT a recovery was twice my normal rate. He agreed and I headed home with his company hard drive.

My wife said I was a fool but I just said "I have his company's database in my hands and he doesn't have a usable backup" - then she got it.

I recovered most of his company files, burned them to CD and returned to his shop within 24 hours. I gave him the news; he was pleased and asked for the CDs and his drive...I said "I'll trade you for my over due bill and the bill for the recovery." Within ten minutes his secretary arrived with my check.

Never saw that company again but no great loss.

Regards,
GEWB
 
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