I hate it when this happens

Bobby G

New member
by David W. Bynon
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With our active lifestyles and the amount of time we spend in our cars, the average car interior is easy prey for a myriad of stains and odors. Stain and odor removal is almost a science into itself. Upholstery fabrics and carpets widely vary, as do the composition of stains. However, in my experience, there is a correct method and a suitable cleaner for most car interior problems.

Protection is Worth a Pound of Cure
Common upholstery fabrics are more likely to stain than vinyl or leather. To best prevent stains altogether, it is necessary to properly treat upholstery, carpet, vinyl and leather. The best treatment for carpet and fabric is a spray on fabric guard product. The Scotch Guard™ brand products are the best know, and most widely available. Other products, like 303 Hi Tech Fabric Guard, offer newer fabric protection formulas. To protect vinyl and leather, simply use your favorite cleaner and protectant on a regular basis. Some leather protectant products, like Eagle One Leather Conditioner, contain mink oil, which is excellent for protecting against stains. 

When the inevitable happens, and your three-year-old drops (or barfs!) his mustard-loaded hotdog on your brand new velour upholstery, stay calm, and remove as much of the spill as possible (by blotting, not wiping, with paper napkins, paper towels, etc). Then, don’t let the stain sit too long before you get to work on it. Within a day or two, most spills will set and permanently stain your upholstery or become very difficult to remove. It will only take one such incident for you to realize that a $15 investment in fabric and carpet protection is worth every penny.  

Stain Removal Basics
Even without protection, you would be amazed at how easy it is to clean up most stains with nothing more than a neutral detergent and water. A neutral detergent has a pH of 7 (on a scale of 0 to 14). A detergent with a pH less than 7 means it is acidic, whereas a pH higher than 7 is alkaline. Neutral detergents will not bleach fabric or remove fabric protection.
When cleaning a stain, try detergent and water first. If this does not remove the stain, then go for a cleaner with a little more oomph!

Common cleaning agents for interior stains include:
Neutral detergent (Ivory Liquid) & water (1:20)
Mild ammonia & water solution (1:5)
Distilled white vinegar & water (1:1)
Dry-cleaning fluid (Carbona, Renuzit, Perk)
Tools you’ll need to remove interior stains include:
Spatula or putty knife
Clean, white terry cloth towels
Soft bristle scrub brush
Wet-dry vacuum

Some stains, no matter what you try, will be permanent. If an indelible stain has penetrated the fibers of a material, they will not come out. You might be able to make the stain less noticeable, but no cleaner or method will remove all of the stain. You will have to live with it or have the section of carpet or upholstery replaced. In some cases, leather and vinyl stains can be fixed by color matching the area with a leather or vinyl repair system (a job for a professional).

Removing Odors
I get a lot of questions about removing smells. The most common questions are “How do I remove the smell of cigarette smoke?� and “My child vomited, how do I get rid of the smell?� Most bad smells in cars are organic (i.e., food, urine, vomit, tobacco, grass, mold, mildew, etc.). I recently had a professional detailer tell me a client had spilled fish in his car, which I know from experience is not pleasant. As a teen I hid an open can of sardines under the seat of a neighbor’s car. They had to sell the car to get rid of the smell!

Smell problems are pretty easy to take care of with some of the new cleaners on the market. My favorite is called “Kids & Pets Brand Stain & Odor Remover,� by Paramount Chemical Specialties (www.kidsnpetsbrand.com). This cleaner, and others like it, use enzymes, a surfactant, and denatured alcohol to remove stains and kill odors. The enzymes kill odors in their tracks by stopping the organic material from decomposing. So, spray this stuff where your girlfriend just heaved her guts all over the front seat, and the mess and stain are gone. Don’t use it, and you’ll be smelling that night for a long time. Other products that also work okay for dealing with organic smells and stains include Febreze (Proter & Gamble) and FreshCare (Clorox).

Tobacco smoke is one of the most difficult smells to remove from a car. The smoke permeates everything, including the foam rubber used in seat cushions. You can successfully remove most of the tobacco smell by shampooing the carpets and upholstery with Kids & Pets Brand Stain & Odor Remover, and wiping down all other surfaces with a sponge and Kids & Pets Brand Stain & Odor Remover. After the carpet has dried for 24 hours, sprinkle baking soda on the carpet, rub it in with your hands, and leave it for a week. After a week, vacuum your carpets. The baking soda will absorb the remaining odor in the carpet. Don’t forget to scrub the headliner, as this is the source of a lot of the smell.
 
:D Thanks for the information, David. I detail limousines as part of my business. Smoke and alcohol odors are my biggest problem. I have been using Auto Magic's Odor Eliminator after I vacuum the interior. I steam clean the interior every two to three weeks with a hot water extractor as well. Furthermore, I wipe down the leather seats and headliner with an all purpose cleaner (Headliner) and leather cleaner. The limos go out 3-4 times a week and are smoked in. Should I recommend to my customer to steam clean more often and/or should I resort to what you suggested? HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 
I hate it when you feel like your losing a client.

One of my clients who has been with me a couple of years now and gives me tons of work has been giving a few jobs to one of his family members who "details" now on the side.

I do a lot of jobs in this neighborhood and I see the guy wiping their black vehicle down with some old bath/beach towel. Went and dropped off a bill for services performed the other day and I just got a strange vibe from them.

I perform a fair amount of services for my customers and I feel I perform good quality work and yes I charge a premium price but not over the top due to the economy.

I just hate it when things such as this happen and it makes me feel like I am doing something wrong.

Oh well, all I can do is call one more time and ask what can I do for you and if their is anything wrong.

I am done ranting for now, usually try and only rant twice a year.
 
Im sorry about that Tuck . I wonder if your customer feels a certain amount of obligation to give a family member work? Im guessing that has a lot to do with it.

I can relate ....I just got off the phone with one of my customers who wanted my opinion on Teflon. I told her it probably wouldnt last more than 6-8 months and the paint sealant I use is comparable. I quoted her half the price and she said she was going to try the other guy out. WTF!!??

She will be calling back in a few months just like your guy! :)]:D
 
II quoted her half the price and she said she was going to try the other guy out. WTF!!??

She will be calling back in a few months just like your guy! :)]:D

Unless I misunderstand the situation. I think by cutting your price the person thinks what you are providing is over priced.

But, I am not sure. Nu Finish has many satisfied customers so there is no accounting for what some think is good.

You could offer a side by side comparison to see which lasts longer.
 
Please understand that I am not saying this is the case but it holds true in any business. The time to keep you customers is every time you speak to them. In a subtle way remind them of everything you are doing for them. Add value by doing more than they expect or contract for. Nicely tell them about it. Send articles to them that they are interested in, keep in touch between jobs. This will not keep every customer and the family thing it a tough one.

That is why you always need to be hunting for new customers all the time because you will loose some through no fault of your own. it is easier to keep them than to find them.
 
What's he's doing is what many have done to get started in the detailing business. It's a learning process. How many pro detailers were "pro" from day one?

The high school student who mows lawns for cheap may someday own his own professional landscaping company.
 
I hate it when you feel like your losing a client.

One of my clients who has been with me a couple of years now and gives me tons of work has been giving a few jobs to one of his family members who "details" now on the side.

I do a lot of jobs in this neighborhood and I see the guy wiping their black vehicle down with some old bath/beach towel. Went and dropped off a bill for services performed the other day and I just got a strange vibe from them.

I perform a fair amount of services for my customers and I feel I perform good quality work and yes I charge a premium price but not over the top due to the economy.

I just hate it when things such as this happen and it makes me feel like I am doing something wrong.

Oh well, all I can do is call one more time and ask what can I do for you and if their is anything wrong.

I am done ranting for now, usually try and only rant twice a year.

Sorry to hear this news Nick. There is very little you can do at this point other then to tell your client that your still avalible should their circumstances change Weightlifter

More then likely before Summer is over this individual will have given up on his business :White Horse:

How many pro detailers were "pro" from day one?

I was pro from the get go...I am awesome :-B
 
Nick,
The family thing is a tough one to tackle. Unfortunately it is hard for someone to say no to a family member, but hang in there. There is a good chance that your customer will be back. There are an awful lot of people who think detailing is a way to make a quick buck. Then they realize that it is much harder then it looks. Keep in touch with your customer, as others here have already suggested, and don't let them forget about you. When the family member quits detailing, they will return.
 
....I just got off the phone with one of my customers who wanted my opinion on Teflon. I told her it probably wouldnt last more than 6-8 months and the paint sealant I use is comparable. I quoted her half the price and she said she was going to try the other guy out. WTF!!??

I can't believe that Teflon thing is still around. There is a shop in my town charging an arm and a leg for it. Honestly, I think it's over rated but the brand of Teflon attracts a lot of interest.

Unless I misunderstand the situation. I think by cutting your price the person thinks what you are providing is over priced.

Stick to your guns on the pricing. In the case of the shop in my town, there is a good chance your price would be half of theirs anyway. But, if it isn't don't slash yours to compete.

I was pro from the get go...I am awesome :-B

That's the spirit!

Nick,
There are an awful lot of people who think detailing is a way to make a quick buck. Then they realize that it is much harder then it looks. Keep in touch with your customer, as others here have already suggested, and don't let them forget about you. When the family member quits detailing, they will return.

Good advice. My friends and family ask for deals so I make them help me. They see what I go through and always ask, "is there a way to speed this up?" There is a solid chance they won't get the service they get from you out of the new guy. They will be back.
 
I hate it when you feel like your losing a client.

One of my clients who has been with me a couple of years now and gives me tons of work has been giving a few jobs to one of his family members who "details" now on the side.

I do a lot of jobs in this neighborhood and I see the guy wiping their black vehicle down with some old bath/beach towel. Went and dropped off a bill for services performed the other day and I just got a strange vibe from them.

I perform a fair amount of services for my customers and I feel I perform good quality work and yes I charge a premium price but not over the top due to the economy.

I just hate it when things such as this happen and it makes me feel like I am doing something wrong.

Oh well, all I can do is call one more time and ask what can I do for you and if their is anything wrong.

I am done ranting for now, usually try and only rant twice a year.


Maybe he's helping out a family member, alot of mine had done that also.
 
Unless I misunderstand the situation. I think by cutting your price the person thinks what you are providing is over priced.

But, I am not sure. Nu Finish has many satisfied customers so there is no accounting for what some think is good.

You could offer a side by side comparison to see which lasts longer.

Hi Bunky

Yes, you misunderstood what I meant . I meant that my quote was half of what the other guy was charging for just an exterior detail.

I did not drop my rate .

Its not a huge loss for me though ,these people dont call me that often .
 
Hi Bunky

Yes, you misunderstood what I meant . I meant that my quote was half of what the other guy was charging for just an exterior detail.

I did not drop my rate .

Its not a huge loss for me though ,these people dont call me that often .

I had a customer call me last week asking if I could just do a wash. When I explained how much a wash would be, he declined (understanderbly) The next day he called wanting to know how to remove Armor All off his dash, seats and nav screen. He says his neighbors were getting their cars washed and he decided to let that crew do his :-?

After I explained how to get the slime off, I told him I would be sending him a bill for $25 :-B
 
I had a customer call me last week asking if I could just do a wash. When I explained how much a wash would be, he declined (understanderbly) The next day he called wanting to know how to remove Armor All off his dash, seats and nav screen. He says his neighbors were getting their cars washed and he decided to let that crew do his :-?

After I explained how to get the slime off, I told him I would be sending him a bill for $25 :-B

LOL thats a quick buck for you Trouble :D

Tuck ,I wouldnt take it so personal but understand why your upset.Hang in there because things are apt to change .Or you may end up having to fix the other guys work and have even more work because of it.

My good friend who refers me all his business was in a networking group of people and he told me he had to send some busines to one detailer who was also in his network group because he felt obligated .He still sent me his premium jobs and wasnt happy with the new guy at all.

I was actually happy to have the other guy do the crappy jobs I didnt want any way :D
 
Thanks for all kind words everyone.

Flash,

your client would have been smarter to just opt for your wash & vacumm service.

Instead all it did was cost him more.
 
LOL thats a quick buck for you Trouble :D

Yes, I'm thinking of opening a detailing call center open 24/7 ~ 1-900- DETAIL GURU :-c

No more sore back, wrists or knees :-B


Flash,

your client would have been smarter to just opt for your wash & vacumm service.

Instead all it did was cost him more.

Yes Nick, I agree :-B

He said his truck looked like Hell and he would never be using them again, but I've heard this line before. We shall see :-B
 
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