Help with a portion of my brochure

Spilchy

New member
I have created a brochure that I am having professionally designed and printed to match my new business cards that I posted here a few nights ago. I wrote all the content. I figured I'll do a little marketing to be able to help earn extra cash.



I am trying to seperate myself from the typical detail shop. You know; you go in and tell them you want a full detail. You get it back and it's fine, but two months later it looks like junk.



I am trying to offer to customers the ability to take part in the decision making process of what goes on their car. Some cars I do are show cars and I know what the customer wants. Other people want me back every 3 months and still others want to see me twice a year.



By offering the customer the ability to hear about the different prodcuts and briefly explain the durability factor, type of shine, synthetic vs. carnuba, etc... they will be better informed and can choose what they want. I will talk to them in a way that is simple and eay to understand. You know, Klasse twins topped with Collinite for durability or a glaze topped with Souveran for a show car look and I'll see you in 2 months, etc... (I have billions of products and a handful of routines).



Make sense? Customers love when I consult and talk shop with them. I have "winterized" (marketing idea I use) many cars this way and have done the show car process in the warmer months and see them a few times until the cold weather comes back.



This is a great marketing idea and I am told that it makes me more honest and dedicated to the customer.



This is what I wrote. I know you ladies ain't English majors (myself included) but tell me what you think. Maybe you can rephrase it so it sounds more like what I have just described.



After a thorough vehicle inspection, I will explain the nature of the various combinations of products available. With my guidance, you can customize and decide on the routine for me to follow, achieving the desired results you are looking for.
 
Spilchy said:
I am trying to offer to customers the ability to take part in the decision making process of what goes on their car. Some cars I do are show cars and I know what the customer wants. Other people want me back every 3 months and still others want to see me twice a year.



This is what I wrote.



After a thorough vehicle inspection, I will explain the nature of the various combinations of products available. With my guidance, you can customize and decide on the routine for me to follow, achieving the desired results you are looking for.



Spilchy,



This is a great idea. It basically gives your customers a choice and builds on your primary marketing focus.



I am really not in agreement with what you wrote. Oh it sounds really good and many people will be very impressed with your use of words. Me included. But it doesn't really give a very clear idea of the choices you are offering.



What I would suggest is that you think about offering your customers a few different packages that are based on these upgraded services. For example, you may call one of them your 'Cruzin Car Show' package and another could be your 'Ultimate Protector' package and still another could be your 'Summer Sun Block' package.



Another thought would be to offer a Gold, Silver and Bronze type of packaging. With gold lasting six months to one year. Silver lasting three to six months and Bronze only lasting about three months.



In summary, with regard to what you write in your brochure, I would always stay focused on talking about how what it is you do actually benefits the customer. That is what I think most customers really want to know. Sure you know what works best to achieve the results that the customer is looking for, but it is good to make their choice as simple and easy as possible.



Just a few thoughts...
 
Good points. I like the titles you use as well! I only offer 4 packages - 1) Full Detail 2) Exterior Only 3) Interior Only 4) Express Detail - 1 step cleaner wax. (I also do washes).



This was going in my intro paragraph. My full detail is a three step process for the exterior portion. Basically, I would allow them, based on their needs, to choose the products. I would choose the polish for proper surface prep and then thay can choose the other two products, whether it be a glaze then carnuba or sealant then carnuba or Klasse twins, etc...



Maybe I should just take that out and talk to them about it when I see them. I don't want to confuse them in any way.



It was just an idea to be more service oriented and dedicated.
 
In all the years that I have been in business I found that the average customer does not want to have to make that decision. They want you, the professional to make that decision for them. If you offer to many choices they will 99 out of one hundred pick the lower end. Telling them the names of all the products that you use means nothing. What does matter is that you will stand behind your work and your products. Now give them an awesome guarantee . Mine is "If you can find a better detailer who can do a better job, give you better service , using better products I will pay for it period" To stand out you have to be different.
 
Spilchy said:
This was going in my intro paragraph. My full detail is a three step process for the exterior portion. Basically, I would allow them, based on their needs, to choose the products. I would choose the polish for proper surface prep and then thay can choose the other two products, whether it be a glaze then carnuba or sealant then carnuba or Klasse twins, etc...



Maybe I should just take that out and talk to them about it when I see them. I don't want to confuse them in any way.



It was just an idea to be more service oriented and dedicated.



Spilchy,



The more I think about your idea the more I am thinking that maybe one of your packages could be a 'Custom Package' where you do give your customer a chance to be part of the decision making process.



I would not do something like that across the board. But it may work out okay with just one 'Custom Package'.



Anywho, it is worth a try.
 
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