Help! New '12 Focus back from minor paintwork leaves me with major worries

One more thing make sure to inspect interior trim and headliner if window is pulled. More often than not something gets nicked or urethane on it. You have maybe a 2% chance of removing dried urethane window sealant completely on anything cloth.



Closely look around the seal to body to make sure any blackout areas are not scratched and the seal looks uniform. If they were replacing the glass the blackout wouldn't be an issue.



Even glass shops make deals with dealers. Many dealers have added on glass R/I and replacement themselves because of the profit margin. Problem is you need someone who only does glass and not spread between bodywork etc. on his hours.



I'm not saying there are not people who can't; just when you get paid more to beat the time....things happen.
 
Update:



Picked the car up late this afternoon. Unfortunately it had just finished raining, so it was very difficult to preform a proper inspection.



About two blocks from the dealer I noticed a residue on half of the windshield that would not wash away with the wipers/washer fluid. Arriving home I had a closer look & sure enough it is overspray. There is a hard line running down the middle of the windshield, where it obviously was masked.



As the rain dried up I gave the car a quick wash and inspection - There is overspray on the drivers side of the hood, roof, drivers doors and even trunk lid has a very rough texture. the only surfaces without overspray or rough texture are the direct repair area, pass side doors, pass half of the roof and rear window.



I grabbed a clay bar plus some QD and it looks as if the overspray will come off with a little effort- But I must say I am terribly disappointed in the workmanship displayed by the dealer's body shop.
 
Not just for you, but for everyone who asks questions for issues such as you have been dealing with--"What did the the bodyshop manager chose to reply to you when you confronted him?"

Did you bring forth any of the issues those who responded to your post with him?

Did you chat with him or her, regarding what Ford's policies are regarding his first repair, or such?

The concern you had is common, and many on the forum attempted to utilize their long time, professional knowlege of the concern, so please share with all how it was re-presented to the shop manager, what was his response, etc.

Please!

Grumpy
 
pakeane said:
I grabbed a clay bar plus some QD and it looks as if the overspray will come off with a little effort
Click to expand...



So what?



The dealership hacked up your brand new car not just once, but twice. It is now time to get Ford involved -- DO NOT do anything else to the car, you're just destroying the evidence of what was clearly done improperly. If you're planning on keeping the vehicle for a while, you won't be happy if the repairs they performed eventually fail.
 
That is right, Charlie, but as you are aware, folks want easy answers, and often they are provided such, to what is really a very "corporate dictated" issue.

Which the sharing of the entire negotition process they went through getting to resolution is so important, as no one who read the posts will be able to move forward to resolution until they are provided some clue to the process that the origninal posters had to go through.

The sharing of experiences creates "a knowledge base" that can aid many when dealing with "corporate policy", and we all need to remember that "knowledge is power".

Grumpy
 
Ron Ketcham said:
That is right, Charlie, but as you are aware, folks want easy answers, and often they are provided such, to what is really a very "corporate dictated" issue.

Which the sharing of the entire negotition process they went through getting to resolution is so important, as no one who read the posts will be able to move forward to resolution until they are provided some clue to the process that the origninal posters had to go through.

The sharing of experiences creates "a knowledge base" that can aid many when dealing with "corporate policy", and we all need to remember that "knowledge is power".

Grumpy
Click to expand...



Totally agreed, Ron; I'd just hate for this guy to start doing things to the car and screw himself out of whatever proper resolutions may be available to him at this point. It will definitely be interesting to hear exactly what was said, and what was actually done.
 
Ron Ketcham said:
Not just for you, but for everyone who asks questions for issues such as you have been dealing with--"What did the the bodyshop manager chose to reply to you when you confronted him?"

Did you bring forth any of the issues those who responded to your post with him?

Did you chat with him or her, regarding what Ford's policies are regarding his first repair, or such?

The concern you had is common, and many on the forum attempted to utilize their long time, professional knowlege of the concern, so please share with all how it was re-presented to the shop manager, what was his response, etc.

Please!

Grumpy
Click to expand...



I would be delighted to share the info.



Unfortunately I was only able to meet with the body shop manager when receiving the car from the initial repair - I twice had him come outside to review my concerns. The reply was simply that the paint colour issue was simply a need for additional base coat and the overspray would simply need to be buffed out. The only other discussion was scheduling the date for the car to be returned for the service. It was a very one way conversation.



I wrote a detailed email (with photos) to my dealer contact as well as the sales manager - This was where the majority of discussion took place, with me repeatedly stating how unacceptable the situation and level of workmanship was.



When I took the vehicle back on Wednesday morning I had planned to have an thorough review and outline my expectations with the body shop manager, however when I arrived I was informed that he was off for the day and would not be available. Again I was forced to interact with the sales person, who summoned the actual body shop tech assigned to the repairs. I handed a written copy of my deficiency list to the tech and reviewed each item in detail while physically viewing the actual area on the car. The tech acknowledged the deficiencies and understood the requirements/expectations.



As previously mentioned, yesterday afternoon when I picked the car up the body shop was closed (after 5pm), so I could not review or speak with either the tech or the manager.



I have contacted Ford as well as the dealer ownership group.
 
C. Charles Hahn said:
So what?



The dealership hacked up your brand new car not just once, but twice.
Click to expand...



Yes - They certainly did. I do not wish to have it happen a third time.



I have taken numerous photos of the overspray & have only removed it from the windshield (so I can see at night) and hood.



By leaving the overspray on the rest of the vehicle, am I really further ahead if there is no quick resolution offered from Ford or the dealer principal? Specifically is the overspray removal more difficult 2-3 weeks or a month from now?



Cheers
 
I would not disturb the "hard line" of overspray. It is your immediate proof of the problem. Good photos if you clean the windshield are a must as you were left with a safety issue. To photograph the glass have a direct light spotted from the outside. It will show up best in a dark garage and photographed from the inside.

Sorry to here about this mess.



Edit. Didn't get a chance to post my response till later after yours. Didnt read back through.
 
It's really unfortunate you had/have to deal with this. You've done everything you possible can to insure a proper outcome. It is now going to be handled at the OEM level and this will hopefully not fair well for this dealer.



How does the newly refinished areas look paint quality wise?
 
The problem with this whole scenerio is that 99.9% of people will accept this type of shoddy repair because they don't know any better or don't care. Just look around at how people take care of their cars.
 
pakeane said:
By leaving the overspray on the rest of the vehicle, am I really further ahead if there is no quick resolution offered from Ford or the dealer principal? Specifically is the overspray removal more difficult 2-3 weeks or a month from now?



Cheers
Click to expand...



No, it shouldn't be any more difficult later on.... but at the same time remember that most likely, you won't be the one having to remove the overspray anyway. Whoever Ford has do the job properly should be responsible for that.
 
Here is a quick shot of the windshield - Taken as I pulled into my driveway yesterday:

13B60803-6183-4C83-AA87-2CB1163CA79A-459-000000C2FFDBA607.jpg
 
pakeane said:
Here is a quick shot of the windshield - Taken as I pulled into my driveway yesterday:

13B60803-6183-4C83-AA87-2CB1163CA79A-459-000000C2FFDBA607.jpg
Click to expand...



Well, that's excellent



/sarcasm



Is there any kind of "lemon law" against body shops?





Sent from my iPhone 4 using Tapatalk
 
David Fermani said:
Atleast they didn't mess up that white GT!
Click to expand...



Yeah, if someone messed up my dads fox body GT, they would have two people waiting to beat their @$$, me and my dad. Lol!





Sent from my iPhone 4 using Tapatalk
 
#1-stop touching the car, do not disturb any of their substandard work.

#2-start pushing for a replacement car, there is no excuse to have it delivered to you the way it was and definitely no excuse for the dealers incompetent body shop to keep making it worse.
 
Here's a shot of the hard line on the roof:

CSC_4994.jpg




And one showing the heaviest concentration @ the windshield.

CSC_4996.jpg




The dealer's body shop will not be touching the car again. I will be requesting that the dealer or Ford pay for a professional detailer (of my choosing) to remove the over spray and polish as required to return the finish to the original level.



Any recommendations on T.O. area pro's that could handle the job? What is a fair budget number to present to the dealer/Ford?
 
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