docker
New member
Mr. Lexus123...
End of January, 2005, we bought a 2005 Jeep Liberty. Paid for the Xzilon superduper protectant (internal and external) and were told it was applied. We even received a 'Warranty' to supplement the guarantees that the salesman made to us.
This past weekend I turned the hose on the car and water no longer beaded on the surface. This surprised me since we were promised we would never have to reapply wax, or at least for 5 years. So I took a little drive to the dealer to see if they could tell me why water no longer beaded on my $400 superduper Zxilon-treated vehicle.
Low and behold, no body can remember making the "bead up for life" promise. I guess me and my wife were in la-la land and just wanted to give them the $400 for the fun of it (the actual purchase of Zxilon does not show up on the invoice as a separate line item, rather they added the $400 on the price of the vehicle so in reality there is no record of me buying the Zxilon superduper protectant).
I was told that I should purchase, separately, the Zxilon car wash so that I could continue with the same high level of protection that we invested in when we first bought the car. This, obviously, has me perplexed...
1. Is this normal that the initial application of Zxilon will last less than 3 months?
2. I don't have the Warranty in front of me, but does it say anything in there about having to use their car wash product in order to maintain a nice finish, or even for the warranty to hold up.
3. Do you think that I received a defective application of Zxilon superduper clearcoat since it didn't last 5 years? If so, should I take it back to the dealer or can I bring it to one for your dealerships for a complimentary application?
4. In an earlier posting I mentioned that I could not detect that the interior had been treated (even put my nose right up on the seat and took a couple really big sniffs). Since you've been around the horn a number of times with this stuff, in your opinion should I have been able to smell the protectant right after they applied it? If so, do you think I ought to go back and ask for a reapplication?
Sorry for rambling on about this. Please understand that I am a little critical about this experience since my expectations, seemingly, were not appropriately set. Since you are in the business you apparently have better insight into this product, so I would like your opinion on what I should do at this point. I'm not blaming the car dealership for charging whatever they can get from us poor consumers, rather I am concerned that I did not get stuff applied at all.
Thanks-
Docker
End of January, 2005, we bought a 2005 Jeep Liberty. Paid for the Xzilon superduper protectant (internal and external) and were told it was applied. We even received a 'Warranty' to supplement the guarantees that the salesman made to us.
This past weekend I turned the hose on the car and water no longer beaded on the surface. This surprised me since we were promised we would never have to reapply wax, or at least for 5 years. So I took a little drive to the dealer to see if they could tell me why water no longer beaded on my $400 superduper Zxilon-treated vehicle.
Low and behold, no body can remember making the "bead up for life" promise. I guess me and my wife were in la-la land and just wanted to give them the $400 for the fun of it (the actual purchase of Zxilon does not show up on the invoice as a separate line item, rather they added the $400 on the price of the vehicle so in reality there is no record of me buying the Zxilon superduper protectant).
I was told that I should purchase, separately, the Zxilon car wash so that I could continue with the same high level of protection that we invested in when we first bought the car. This, obviously, has me perplexed...
1. Is this normal that the initial application of Zxilon will last less than 3 months?
2. I don't have the Warranty in front of me, but does it say anything in there about having to use their car wash product in order to maintain a nice finish, or even for the warranty to hold up.
3. Do you think that I received a defective application of Zxilon superduper clearcoat since it didn't last 5 years? If so, should I take it back to the dealer or can I bring it to one for your dealerships for a complimentary application?
4. In an earlier posting I mentioned that I could not detect that the interior had been treated (even put my nose right up on the seat and took a couple really big sniffs). Since you've been around the horn a number of times with this stuff, in your opinion should I have been able to smell the protectant right after they applied it? If so, do you think I ought to go back and ask for a reapplication?
Sorry for rambling on about this. Please understand that I am a little critical about this experience since my expectations, seemingly, were not appropriately set. Since you are in the business you apparently have better insight into this product, so I would like your opinion on what I should do at this point. I'm not blaming the car dealership for charging whatever they can get from us poor consumers, rather I am concerned that I did not get stuff applied at all.
Thanks-
Docker