Hacks!!

Coupe said:
The problem i have with responses like this is some people really dont know that there are people out there that can make their vehicle look like it came off the factory assembly line.
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I understand what you are saying but at the same time it is in human nature that they don't like "criticism" of how something they just paid for sucks. It makes them feel like fools about themselves even though nothing negative was said.
 
Hey Subydude,



Do you do full details in this business park you speak of? When I say full detail, I am referring to complete interior cleaning and/or multi stage buffing and polishing.
 
When it come down to it most people are cheap and cheap people get cheap jobs usually done by hacks and undercutters. Just sit back and build up your own clients that actually want their vehicles done right. You can educate them but in the end they look for the price.
 
I think maybe I would leave a business card on the cars that the kid did, and leave a note saying to take a look at such and such car down the row if they want to see how much better your work is.
 
Thanks for all the responses guys. I think I may just leave a card. I would never try to bad mouth the competition. I know how bad that can make me look. If I have a chance to talk to these people to tell them about what I can do I will. But I will just leave it at that and hope they come around.

Well thanks all. I'll let you know what happens.
 
As far as anything about MSDS sheets and osha goes if your going to bring that up than make sure that you have all of your own sheets. As for the competition just let it take its course i had a customer with a black benz they were price shopping i quoted them about 250 for a full to remove swirls and everything they said that the other guy would do it for 175 i said thanks for the oppurtunity 3 days later same car shows up and looks worse. i re did it for the customer and my so called competition lost this guy who has 3 high end cars and his buddys with several high end cars
 
I'm sorry if I'm repeating someone but I'm in a hurry and didn't read through everything...

OP, I would suggest either what someone already said, talking to the hack's clients and just nicely asking them why they have their vehicle detailed? why with that guy? are they satisfied, etc... then hand out a card and say if you want a real detail, give me a call, or something like that...

also, it wouldn't be a bad idea to park very close to the guy doing the cars and approach his clients as they're leaving, asking them to compare your car and theirs...

hope this helps...
 
Don't spend your time worrying about the other guy. I always figured if everyone called me I couldn't do them anyway. Great work, priced right seems to have worked for me for many years. I don't think I look better by putting someone else, their work or the customer down. Let your work speak for itself, people will notice. Bad mouthing, sabotage, client stealing isn't something I'd engage in. As a customer I wouldn't use someone that did those sort of things even if their work was superior.
 
I agree that some people out there don't know the difference between a real detail to remove swirls and scratches and the kid that washes their car for $30. Just giving someone the chance to see what you can do can speak louder than a business card or a simple confrontation.



I have a contract set up with a few underground parking ramps and I detailed an 04 black Audi A6 with some terrible swirl marks and scratches. When I brought the car back and had the client meet me at his car, he was absolutely amazed at how much better his car looked. He then told me that he had a monthly contract with a local automatic car wash (not touchless) and asked if that may have caused it. I now have a regular customer with a maintenance plan set up.



Being seen is also helpful. While I was talking to him another of my clients had walked by and mentioned he wanted his car to look that shiney. Appointment is set up for next week.
 
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