Full detail gone bad....

JRock10 said:
once you spend a little more time in the service business, you'll learn what kind of clients and work that you are willing to take on. I personally won't do work for many middle easterners and central asians. not because i'm a racist, but because i understand that their culture is one of expecting much more than what they pay for. i'm not doing a full detail on a wash/vac.
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That's kind of messsed up man. :(
 
Justin, I agree with what you did. I wouldn't have taken the full job on either. There are some things you just can't do in certain situations.



Excelent job on the exterior though.:goodjob
 
01bluecls said:
That's kind of messsed up man. :(
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like i say, i don't mean any hatred or anything, but after 3 yrs in full service tunnel wash, and 5 yrs in car audio, i just understand that their level of expectations are much higher than the level of service that you are going to deliver at that price point.



i can't make a 1987 camry sound like carnegie hall with a simple head unit install, nor can i clean up the mess of a lebanese car bombing with a wash/vac serivce. (yes that's extreme, but sometimes that's the level of extreme you get)



of course there are exceptions to the rule, and it may not be that way in the area you guys are from, but that's the way it is here.
 
justin30513 said:
And I too know that if she paid a premium price, she would not have settled for anything less than perfection. So to save my self grief and an ulcer, I just told her that the results the we both wanted were not going to happen.
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exactly my point. sometimes its just best to offer the most that you feel that you can do, and let them take it from there.



on another note, did the interior smell?
 
01bluecls said:
That's kind of messsed up man. :(
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JRock10, I'm not going to agree or disagree. However, just realize that if you are doing that for a professional business, that sounds like it could easily turn to a lawsuit if someone really wanted to.
 
Not trying to be overly critical on you, but that is exactly why we have to see the vehicle before giving an actual quote. We have learned that regardless of race, color, or profession...some people just have filthy autos. We've seen Sedans that ferry 2+kids around all day long that require very little interior work..then again we have seen single people with higher end cars that make you throw up in your mouth when you stick you head in to take a look. We will give a rough estimate over the phone, but also ask the right questions. Kids, pets, area of concern. Sight unseen quotes sometime equals loosing money. On the other hand the exterior turned out great!



Walter

Co-owner
 
To the OP, do you have an extractor? If so, How long would it take to extract a car and how much do you charge?
 
Auto Magic has a water based dye system that I'm thinking about trying. They even have a vid of it being used on their site.
 
JRock10 said:
once you spend a little more time in the service business, you'll learn what kind of clients and work that you are willing to take on.
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Thanks for your advice on a sector of the economy that I've been part of for most of my work career. I too know how to match a client and a service so it's beneficial to both. Each client, as well as each service provider, have different approaches and expectations. Justin took what worked for him in the situation. As far as Justin, no harm-no foul



As my initial comment said, it surprised me that someone would turn down the work. It wasn't meant to be derogatory to anyone.



As Scottwax said, those 'burbs and FS GM trucks in general did seem to have carpet that didn't want to cooperate when it was filthy.



Remember, though, all cleaning and detailing isn't all about taking lightly used vehicles and making them near-showroom. Often, it is to take care of the average family vehicle that is trashed beyond our expectations because the 4 kids, 70 hour work weeks, and no free time don't afford the owner time to do any more. Having expectations that such a vehicle will be showroom after cleaning is unreal. Selling it appropriately and having the customer appreciate it is key.
 
justin30513 said:
Auto Magic has a water based dye system that I'm thinking about trying. They even have a vid of it being used on their site.
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Those are nice because they mix cleaner than some of the other products on the market. Friend who used them regularly said they were far less prone to clumping and the color seemed to blend better than some of the other systems he'd used.
 
I didn't turn work down.........I have plenty to do. I just chose not to do it because I didn't have to.



I still made a 100.00 for 1.5 hours work which I didn't have to begin with. So, I feel I gained something.
 
justin30513 said:
Auto Magic has a water based dye system that I'm thinking about trying. They even have a vid of it being used on their site.
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I've used their system tons of times and it's awsome. You won't be dissappointed.



That Suburban is tore up from the floor up / beat up from the feet up. I call those POS's "Urban Assault Vehicles". I've done way too many of those nasty details. :hide:
 
David Fermani said:
I've used their system tons of times and it's awsome. You won't be dissappointed.



That Suburban is tore up from the floor up / beat up from the feet up. I call those POS's "Urban Assault Vehicles". I've done way too many of those nasty details. :hide:
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Thanks for referral on the AM system David. I don't want to have to do these anymore!
 
Pb2theMax said:
Looks good.



A mother's PowerBall and some polish would work nicely on that oxidized bug shield.
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It definitely does but i don't think that was included in the criteria of this particular quote.
 
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