Deep Gloss Auto Salon
New member
I know what my clients like and deliver accordingly - regardless of what *I* like it's the call of the customer. I will qualify this statement by adding that I will not let the customer make decision on matters that are not inline with by regular business practive (IE: polishing a vehicle with not enough clear / only polishing due to lack of money etc)
All customers vehicles get a walk around WITH the customer present - during the very 1st walk around I do for a specific customer I ask "do you like matte vs sheen, do you scented vs unscented, line or no lines etc, etc". I document all of this information and save it on my palm and use it accordingly..
Good thread!
All customers vehicles get a walk around WITH the customer present - during the very 1st walk around I do for a specific customer I ask "do you like matte vs sheen, do you scented vs unscented, line or no lines etc, etc". I document all of this information and save it on my palm and use it accordingly..
Good thread!