Do I Have a Case?

Your service report says that "tires were rotated", did they check for radial pull/push by cross rotating the front tires, or simply move them front to back?
 
Great question...the report only states the following:

"Poor Tracking. Rotate Tires"



Sounds to me like they just did the quick flip. I will investigate that further today. I am planning on having a talk with the Service Manager.
 
NewOwner, have you driven an identical vehicle for sake of comparison?



You may be experiencing a tire defect, not a vehicle problem. I had a similar situation after installing 4 new GY tires (on 4 new wheels)...the car starting pulling to the left and there was nothing that could be done to stop it. All the alignment checks were made, etc. and problem remained. I could re-install the car's original tires/wheels and it would go down the road perfectly straight.



In some states the lemon law has a provision stating that your safety is jeopardized due to X defect. It is very difficult to get lemon law in some states.
 
tom p.



Thanks for the tip. I will take another one for a drive tonight or tomorrow evening. The Lemon Law is at the bottom of my list. I am not litigious, but I will do what is necessary to protect the investment. I would rather not involve the State and the Manuf. etc.
 
You could go above the Service Mgr. who said no further work to be done on the car. I would hope the owner and/or president of the dealership would want you to be happy.



This situation is almost as good as mine. Over the weekend, went looking for a used car for my daughter. Car saleman at one of the bigger dealers in town wanted me to sign a paper (3 minutes after meeting him) that if he found me a car I liked, I would buy it that day!!! I told him I buy nothing without my mechanic checking the car out, and he told me having my mechanic looking at the car b4 I bought it was NOT ALLOWED!!!!!!



Bye bye mr. used car saleman!
 
pwalk



sorry to hear about that... I cannot believe some of the stunts they try and pull these days.



I am at the point now where I feel as though I have learned some key information from all of you here on Autopia and I am making a well-informed phone call this afternoon to be followed up by a personal visit to the dealership.



I am trying to take the Tony Dungy approach to this, but there is that little bit of Bill Cowher that is welling up inside :argue
 
In the end we contacted everyone in North American Toyota we could. It was a horrible situation and surprisingly the next model year advertised a total redesigned partâ€Â¦.





Also because of this I do not buy new anymore. 1-2 years old or 3 years with low miles. I get the car with all the options I want that I could not afford right off the lot.
 
I don't know if relations are still good enough with the dealer, but could you ask them to swap all tires/wheels from an identical vehicle....just for laughs, of course ;) You could then begin to isolate problem areas....unless there's a whole batch of vehicles with bad tire belts.
 
The relations are still fine as far as they know. I have not let on to the fact of how I feel towards the situation. I have tried to remain friendly throughout. The whole catch more flies with honey idea...but that is wearing thin.



I'll probably shoot for one of the following:

1. Drive another car on the lot to check if it does the same.

2. Visit a tire kingdom and ask their techs if they can take a look.

3. Get the Service Manager to drive with me and not by himself.
 
O4cobra said:
As far as going to another dealer, you may run into a little problem there. Most companies say that you have to go to the dealer where you purchased the car unless you are 50 or more miles from the original dealer. So unless that doesn't count in Florida, you may have a problem with that.
Click to expand...





I've never heard of such a thing, as any new car can be serviced by any dealership that is selling that same brand or in many cases, the same family of vehicles (Chevy at Pontiac or Ford at Mercury). Some dealers will give added incentives to their own customers to return for service, but warranty work can be done at any Hyundai dealer.

:nixweiss
 
One more thing is to contact Hyundai directly and open a claim



CONSUMER VEHICLE ISSUES

HMMA is the manufacturing arm of Hyundai Motor Company (HMC). Hyundai Motor America (HMA) is the distribution arm of HMC. If you have questions or concerns relating to Hyundai vehicles, sales, or warranty issues here in the United States, please contact the Consumer Assistance Department of HMA in one of four ways:





Phone: (800) 633-5151

Fax: (714) 965-3837

Mail: Hyundai Motor America

10550 Talbert Avenue

Fountain Valley, California, 92708

Attn: Consumer Assistance

Email: [email protected]





Let us know what you find out.
 
mdsmithers



Thank you for taking the time to find all of that good info! I have contacted one of the customer reps. I explained the situation and the rep came to the same conclusion that you and I and the folks here at Autopia have. The rep contacted the service manager and lo-and-behold he actually called me! He would like to drive the car again, with me and see what's up. I am beginning to doubt he drove it the first time.



Thanks to md and all of you for your valuable input, information and advice.
 
As of 4.11, here's whats up...



I drove two new Tibs and they have the same type of pull. I had a long talk with the service manager, who drove with me, and he said its a combination of front-wheel drive, high performance tires, road contour and slant of the roads. We found a road that caused the car to go to the left.



The roads I commute to work on do have a left to right slant with the middle of the road several degrees higher than the sides. There is a middle to side slope.



I have talked to Hyundai USA and made sure that they are aware of the situation. They have been very cooperative.



I have seen the alignment report on my car and it is 100% aligned.



I am also in the process of meeting with a local Tire Kingdom to let them take a look at things. (Thanks to all of you here for that advice!)



That is where we are now. I have come down a few feet from the ledge I was on earlier :xyxthumbs



Thanks for the inquiry tom p.
 
Most companies say that you have to go to the dealer where you purchased the car unless you are 50 or more miles from the original dealer.
Click to expand...



I have been working with car dealership service and sales departments for a living for the past 5 years and I have never heard this before. You can absolutley take your car to any dealership you want and have it serviced anywhere you want, that is federal law.



As for the issue, good luck. Sounds like it may be settled, I was going to mention something about the slant of the road. Roads are banked so that water runs off of them into the ditch and drivers roll off onto the shoulder instead of into traffic like someone else said. Must be more pronounced on some roads than others.
 
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