Old Pirate
AMG Classic Car Detailing
I just walk away from customers like that, don't matter what one does for them, their always not happy. Some of them are looking for a freebie and i'm one that say have a good day and goodbye.
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JoshVette said:Don't keep chasing him cause he has a Ferrari
Scottwax said:That is the type of customer you fire.
kaval said:He'll get no thank you card from me at Christmas. He's fired!
chas.007 said:the car should have been done right the first time ,,,,so you would not have those problems
Jakerooni said:Frank you made good points all the way up to your last point about firing your own boss. Yes you absoutly with out a doubt can fire your own boss anytime you want. There's nothing saying anywhere that he should continue to work for this guy.
Frito Bandito said:I think maybe some people are reading too much into this. It sounds to me like Kaval told the customer some defects would remain before he took the job. I think this is just a customer that expects too much.
mirrorfinishman said:What I did say is that it was his choice to work for the client in the first place. He could clearly see what he was getting into and decided to go for it.
mirrorfinishman said:Kaval,
After reading this thread for the past few days, it really does not sound like you want to accept full responsibility for what has happened. Let's face it, you accepted the job and when you do that, it is entirely up to you to satisfy the customer. No excuses.
From a business standpoint it is up to you to figure out the difference between being in the re-conditioning detailing business a being in the maintenance detailing business. That is a business choice we all must make in order to satisfy our clients. Some of us, like myself choose to do only maintenance details, where the same clients vehicles are maintained on a regular basis, such as three to four times a year. Other detailing business owners have chosen to be all things to all people and provide both re-conditioning and maintenance detailing services. Still others only do re-conditioning work, such as car dealer and rental car detailings.
It looks like you were trying to provide one thing and the client was expecting something else. That is your problem, not the client's. The first tip off to you was the fact that the car did not appear to be taken care of on a regular basis and that it was being cleaned up so that it could be sold. That makes it clearly a re-conditioning job. It was your choice from the beginning to handle it or walk away. It was no fault of the client's. Again, your responsibility.
The part about the windows fogging up was also your total responsibility. Let's face it, although no one commented in this thread, we all can suspect why this happened. Hey, moisture does not accumulate on its own. Maybe getting the carpets a bit too wet caused this fogging problem? Hey, only you know the answer. Either way, that too was totally your responsibility, not the client's.
And one last thing. It was your choice to go to work for this client and that makes this client your boss. And contrary to the unprofessional advice given by others, you can't fire your own boss.
In summary, it is totally up to you to choose your clients more carefully. That responsibility is totally up to you.
Just some well intentioned thoughts.
kaval said:Thank you for taking the time to write out a well articulated reply. Kaval