imported_Quenga
New member
What are your thoughts on offering your customers a small, 4oz bottle of a QD and a "cheap" microfiber towel for bird dropping touch ups? And by cheap I mean a Target MF (they are currently on sale for $5.99 for 8! $.75 each!), which I use in all of my details.
I instruct them exactly how to "soak" and then "gently" clean up the mess to prevent damage. I give it to them in a small sandwich bag, so they can place the dirty rag in the bag for me to exchange on my next maintenance visit (usually bi-weekly). That way they aren't ruining it by washing it themselves. I only offer this to my maintenance clients and I don't charge them for it. It costs me $1.50 at most. I would like to put together a small maintenance kit in the future and sell it as a bonus, but until then, I give this away for free.
My marketing goal is to show customers I not only want to keep their paint in good condition, but protect the work I put into getting their car to the next level. Not all of my customers will call me back to wash their car immediately after a bird dropping incident. And, while I could make money removing it, the chance it sits too long and then requires polishing, isn't in their best interest. So far I've only had positive responses and many thank you's/"how thoughtful" responses. My customers seem to like it so far...
...but what are your thoughts?
I instruct them exactly how to "soak" and then "gently" clean up the mess to prevent damage. I give it to them in a small sandwich bag, so they can place the dirty rag in the bag for me to exchange on my next maintenance visit (usually bi-weekly). That way they aren't ruining it by washing it themselves. I only offer this to my maintenance clients and I don't charge them for it. It costs me $1.50 at most. I would like to put together a small maintenance kit in the future and sell it as a bonus, but until then, I give this away for free.
My marketing goal is to show customers I not only want to keep their paint in good condition, but protect the work I put into getting their car to the next level. Not all of my customers will call me back to wash their car immediately after a bird dropping incident. And, while I could make money removing it, the chance it sits too long and then requires polishing, isn't in their best interest. So far I've only had positive responses and many thank you's/"how thoughtful" responses. My customers seem to like it so far...
...but what are your thoughts?
