Chemical Guy's Slow Shipping

black bart

black bart

New member
I ordered some things from Chemical Guy's and after 48 hours they still have not shipped.

Their web site showed the items in stock
.
This is my first time ordering from them but when I order from Auto geek it usually ships the same day.

I didn't think much about it when they did not ship the first day but now they missed the second day also :wall

Anyone know if this is typical of Chemical Guy's

how many days does it take to fill an order :mad:
 
I haven't heard many good things about CG. There is a lot of talk about it but most of that is hype for some odd reason. I do not like CG shady practices either ... Hopefully it'll ship out soon. Sometimes it stinks being spoiled by the fast shipping of DC sponsors.
 
I had the same problem with them. Only order twice from CG and both times it took 2 weeks and call one time and they were too busy for me........
 
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Thats why I like ordering from the guys we've got here, they all go out the next day, and in some cases I get the product the next day...:bigups
 
Same here. My priority is fast service and I will usually pay more to get it. The fast shippers usually give better pre and post sales support -- no busy phone lines, unanswered emails, etc.
 
I ordered on the 28th.......and here is where I am......Is this bad?

Ship date
Mar 3, 2008
Estimated delivery
Mar 6, 2008

It did say everything was in stock when I ordered. I figgered what the hell....its just MF towels.....

Oh well they are coming....I will review em when they get in
 
I use alot of CG products for my business because they flat out work and are reasonably priced. Customer service has always been right there when I've had an issue. I do notice that the shipping can be slow sometimes. I just order my chemicals when I see the gallon jugs are gettin low,I don't wait for them to run out. I haven't been screwed yet but I would get pissed if I couldn't get my cars done.
 
black bart said:
I ordered some things from Chemical Guy's and after 48 hours they still have not shipped.
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48 hours doesn't seem that bad to me.
A lot of things can affect the ship date.
If the order was placed late in the day, it may not even get entered into the system until the following day.
budman3 said:
I haven't heard many good things about CG. There is a lot of talk about it but most of that is hype for some odd reason. I do not like CG shady practices either ... Hopefully it'll ship out soon. Sometimes it stinks being spoiled by the fast shipping of DC sponsors.
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So called cheap prices don't outweigh good customer service to me, either. It seems to for some people. Look at Wal*Mart.
Ray in Kingwood said:
I ordered on the 28th.......and here is where I am......Is this bad?

Ship date
Mar 3, 2008
Estimated delivery
Mar 6, 2008

It did say everything was in stock when I ordered. I figgered what the hell....its just MF towels.....

Oh well they are coming....I will review em when they get in
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2/28 - Thursday. If it was late in the day, it might not get processed until the next day.
2/29 - Friday. It might be in the system and still not leave the facility. In fact, they might not even be open on Friday.
3/1, 3/2 - The weekend and nothing will be happening.
3/3 - On the way.
Doesn't sound too bad to me.

The way to overcome the problem was mentioned earlier. Buy from someone that gives you the service you want. :)
FWIW, It won't be the Wal*Mart in Ankeny. :D
 
black bart said:
I'm beginning to think I have done business with them twice.
The FIRST time and the LAST time :wall
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BB call and cancel the order, reserve the charges on your CC....In this highly competitive industry there is no room for this type of service.

I bet if you just call and say cancel the order you will get some action...really to bad that you have to do anything at this level
 
The times I have ordered from them, it has generally been pretty quick turnaround. I haven't ordered from them in a while - mostly because I don't buy a lot of stuff in bulk. I am definitely spoiled from some of the folks I order detailing supplies from - I ordered something from Bass Pro Shops and it took over a week to get to me and I was mad! :)
 
Well fellers my order arrived as promised. I am not complaining about the shipping time as t his is not a gotta have item in my book. I will however say that I really do like all of my mf towels I recieved and they are extrememly nice. I asked Momma to wash em all once using that special soap I got.....Have not used em yet but they appear to be very nice and a good quality product.....no complaints so far. I had only the Gordo extra plush ones backordered, everything else came.....

Bottom line, I am a happy camper so far.
 
I really don't need what I ordered but when I decide to buy something then I want it.
If I did not want it I wouldn't have ordered it.

I'm accustom to ordering in the morning and my order is shipped that afternoon.

Three and half days and order status is pending.
It Would not surprise me that it don't ship tomorrow either
 
Day 5 has gone by and my order status is listed as pending.
What is the chance that they will ship some time next week.
If it has not shipped by second week in April I will need to use something else because I plan on going to a car show then providing that the weather is fit.
 
black bart said:
Day 5 has gone by and my order status is listed as pending.
What is the chance that they will ship some time next week.
If it has not shipped by second week in April I will need to use something else because I plan on going to a car show then providing that the weather is fit.
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Have you contacted CG?
If you have and you didn't get an answer, then I think I would cancel the order.
If you haven't contacted them, it probably would have been the thing to do when you were first concerned about the shipping delay.
They may have a good reason and it could possibly be excused.
If they didn't have a reason that satisfied me, they would have a former customer. :)
 
If it hasn't shipped I would definitely call, it almost sounds like a glitch. Can't see why it wouldn't ship in a week unless their inventory was wrong.

Good Luck
"J"
 
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