Cancellation policy.....

Dcox9

Dcox9

New member
Anyone have a policy implemented in their business for this issue? It doesn't happen to often for me, but when it does it really seems to screw things up and add unneeded stress.
 
Dcox9 said:
Anyone have a policy implemented in their business for this issue? It doesn't happen to often for me, but when it does it really seems to screw things up and add unneeded stress.
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Are you a full time detailer or part time weekender?
 
I've had it happen to me a couple of times and I agree it throws a cog in the works.
I'm actually thinking about taking a deposit from the client for them to reverve a time.
 
It happens to everyone who runs a business where appointments are taken.
Have YOU ever made an appointment and had to cancel ? I think I have in the past, but not even enough times to count on 1 hand.
But that's just me...

Tough call to make... I have great Clients that wait a long time for me sometimes, so I am not too unhappy if they have to let the appointment slide... I always try to re-book them right away so we dont lose the momentum..

Dan F
 
Stokdgs said:
It happens to everyone who runs a business where appointments are taken.
Have YOU ever made an appointment and had to cancel ? I think I have in the past, but not even enough times to count on 1 hand.
But that's just me...

Tough call to make... I have great Clients that wait a long time for me sometimes, so I am not too unhappy if they have to let the appointment slide... I always try to re-book them right away so we dont lose the momentum..

Dan F
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I agree, losing the momentum really screws things up. Speaking from a financial stand point I've learned not to count your chicks before they hatch.
 
It really depends on your clientele. When I detailed full time, because I was dealing with really high-end stuff with people in very high-end positions, I figured that was just a normal part of "loss". That is I was willing, and factored in, to accept a certain amount of cancellations.

It just came with the turf.
 
I allow one cancellation. If they do it to me twice I make them pay $100 cancellation fee before I'll set another appointment

I never respond with "It's Okay" either. You're setting yourself up for further abuse if you do
 
On the other hand have you ever made an appointment for someone to show up and they do a "no show" without even the common courtesy to give you a call?
 
A cancellation means I actually get a day off for once so I don't usually mind. :D

If I were full time I would probably have a 24hr cancellation policy...I think I actually like the way Trouble does it.
 
Trouble said:
I text the night before to confirm the appointment :bubba
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Actually I meant someone coming to do something for you. (plumber, electrician etc.)
You make an appointment with them and they don't show up or even call to let you know.

Has that ever happened to you?
 
Merlin said:
Actually I meant someone coming to do something for you. (plumber, electrician etc.)
You make an appointment with them and they don't show up or even call to let you know.

Has that ever happened to you?
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My computer guy is bad about not showing up when he's suppose to. He always says ' I got tied up at the last job '. He's good though; and I like him, so I tolerate it
 
Upon Booking I require a 20% deposit. If they cancel that deposit will then be applied back to a future detail if they book again. Same policy pending weather. I am part time and only work with one client at a time. I don't have time in my schedule to juggle multiple clients at the same time. It's also cool that my clients wait for me as well.
 
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