Callbacks....

M

mobiledynamics

New member
No time to polish, so I brought the car into a pro to be polished.



The 1st thing I assume you guys assume is I went to low ball hack.

The answer is this pro comes highly recommend from tons of customers, on various forums he sponsors as well.....almost positive feedback on every customer feedback.



I get the car back, and notice that there appears to be marring all over the finish, most likely induced when applying LSP. When I explained the word marring over the phone, the detailer was like -NO- I don't know what marring means.*I polished it myself and it looked flawless*. However, the helpers did the LSP application/removal.



I've spoken to the detailer and I dunno......and even advised him immediate if not telling him I do not plan to wash the car so you can see the finish *untouched* from me leaving shop. It looked fine when I picked it up, but it was overcast --- not straight sunlight. The response was not pleasant nor negative.....just more of a I'm right and you're wrong, but I'll ~hesitantly~ look at the finish and repolish the problem areas.



The thing is, it's all over the car....and probably will require another finish polishing, in which it's probably the right thing to do, but I'm sure he doesn't want to do it --- and my gut is telling me to just do it myself, and not let it be a ~callback polish~ in which I'm not sure will more harmed be done than good.



Pros, industry fellas ---- what do you guys think. Bring it back and give him a chance to make things right. Or do the gut check and don't bring it back to get corrected.
 
I'd say bring it back, take some pics before hand and show us :)



Whenever there is overcast, I always take the car into the garage and hit it with some spot lights so the client can see the finish.
 
Either way you payed for a given result. You should either being compensated for the lack of result(if he cannot book you further) or should be re-polished and inspected together.



Problem is(devil's advocate) it wasn't IMMEDIATELY after delivery of the vehicle.
 
autoaesthetica said:
Either way you payed for a given result. You should either being compensated for the lack of result(if he cannot book you further) or should be re-polished and inspected together.



Problem is(devil's advocate) it wasn't IMMEDIATELY after delivery of the vehicle.
Click to expand...

+1. I'd at least go back and have him look at it. If he feels the job was done without error, and doesn't want to do any fixing work, then you have the choice of either arguing with him over it or walking away and doing it yourself. You have nothing to lose by just going back and seeing what his attitude is like. Worst case scenario, you walk away and your car is the same condition it was in when you posted this thread.
 
I'd be surprised if the LSP application would be the cause of marring. If he polished with a rotary it is possible that caused the 'marring', which may more often be referred to as 'swirls'. Pictures would help. Swirl free finishes can be done with a rotary (in skilled hands). But, as polishes and techniques progress, the use of a dual action polisher is strongly encouraged in our shop.
 
I'd say bring it back and see what his attitude is like. If he is polite and professional and wants to make things right, give him a second chance. If he has a bad attitude I would either do it yourself or find someone else to do it. But on the other side, I would understand if he said well you thought it looked fine when you picked it up and how do I know if you wiped it down with QD or something between the time you picked it up and now and that caused the marring. There's really nothing but your word that can prove the marring wasn't instilled after you picked it up, I know people have tried to pull one over on me before. I'm not saying that's the case at all, but that may be what he's thinking.
 
I'm not a pro photographer but I took some pics during lunch today.

Jimmy's comments may be spot on are as they don't appear linear but circular.



paint_1.jpg


paint_2.jpg


paint_3.jpg


paint_4.jpg


paint_5.jpg


paint_6.jpg


paint_7.jpg
 
Hard to believe that paint was just buffed...

We could fix it fairly simply, but how it got 'passed' in the first place bothers me.



Now, my view is that if they couldn't get it right (not even close) the first time, why should I think they could do betterthis time?
 
From those pics, it looks like it wasn't worked properly prior to LSP.



*And everyone makes mistakes. But his attitude is not one of someone who realizes that. So that makes it hard for you to get a just result.
 
First off, he should have apologized and asked you to bring the car back so he could look at it. Arguing over the phone is not the way to go.



Second, the paint looks hazy and not polished. If it looks that bad in pictures, I can't imagine how bad it looks in person.
 
The paint is fairly smooth & glossy. There are areas of suspect like the D pillar, but it's not as hazy in the picture I put up. I'm not a photo taking guru so the sun/exposure threw the coloration off.



During taking pics today, I would say there are 2 levels of marring..

There are areas where there are linear marring marks. More easily noticed on the hood and trunk/back. But the more common one is the *buffer swirls* that were put into the paint all over.





Granted, when I brought the car in, it did have linear marring. That linear marring is all gone, but there are now buffer swirls induced all over the car. I don't really want get into specifics yet but the detailer is offering to compound the hood, and do a light polishing all over as well. At this junction, I'm probably going to re-correct it myself . If the induced swirls was something that one does not recognize or acknowledge, then I'm just not comfortable for a second round of what if's.
 
It looks to me he merely may have used a refinement polish with a light cutting pad. At most it was a one step, and a poor one at that. He got rid of some of the easier swirls, and left the rest.

What did you pay for? Full correction? One step?



It doesn't look to me like LSP induced marring. It looks more like a poor one step. I know alot of "detailers" who believe a one step is using a orange light cutting pad with a finishing polish.
 
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