Brutal Service

Status
Not open for further replies.
Thank you for addressing your concerns with us. Palm Beach Motoring Group, as whole, is revered for our customer service & care. I had customer service back track & review your order from the time it was placed. There was a significant delay in shipping the order and you should have been notified. While Detail Fest did tax our resources, I am not making excuses. You will be receiving an email with "something special" for your troubles and the delay.

Sincerely.

Todd
 
Todd Helme said:
Thank you for addressing your concerns with us. Palm Beach Motoring Group, as whole, is revered for our customer service & care. I had customer service back track & review your order from the time it was placed. There was a significant delay in shipping the order and you should have been notified. While Detail Fest did tax our resources, I am not making excuses. You will be receiving an email with "something special" for your troubles and the delay.

Sincerely.

Todd
Click to expand...

Way to step up to the plate Todd. Everyone makes a mistake now and then and thats why they put erasers on the end of pencils (you do remember pencils ? :rofl). Its how the mistakes are handled is whats most important. :yourrock
 
Paul S said:
Way to step up to the plate Todd. Everyone makes a mistake now and then and thats why they put erasers on the end of pencils (you do remember pencils ? :rofl). Its how the mistakes are handled is whats most important. :yourrock
Click to expand...

I agree. It is how you respond to mistakes that makes the difference. Own the mistake and do what you can to make it right.
 
Todd Helme said:
Thank you for addressing your concerns with us. Palm Beach Motoring Group, as whole, is revered for our customer service & care. I had customer service back track & review your order from the time it was placed. There was a significant delay in shipping the order and you should have been notified. While Detail Fest did tax our resources, I am not making excuses. You will be receiving an email with "something special" for your troubles and the delay.

Sincerely.

Todd
Click to expand...

This great customer service from PBMG is why all of us continue to shop here. :yourrock:autopia:
 
Todd Helme said:
Thank you for addressing your concerns with us. Palm Beach Motoring Group, as whole, is revered for our customer service & care. I had customer service back track & review your order from the time it was placed. There was a significant delay in shipping the order and you should have been notified. While Detail Fest did tax our resources, I am not making excuses. You will be receiving an email with "something special" for your troubles and the delay.

Sincerely.

Todd
Click to expand...

Is it too late to say I had trouble with an order I haven't placed yet? :D :D
:yourrock Autopia Forums: :yourrock
​
 
Todd Helme said:
Thank you for addressing your concerns with us. Palm Beach Motoring Group, as whole, is revered for our customer service & care. I had customer service back track & review your order from the time it was placed. There was a significant delay in shipping the order and you should have been notified. While Detail Fest did tax our resources, I am not making excuses. You will be receiving an email with "something special" for your troubles and the delay.

Sincerely.

Todd
Click to expand...

Responded back to the store credit issued via email.
 
I hope this works out for AMG. I just don't feel this progressed properly. An outside attack vs. an inside email blast would have yeilded the same result. I can say this because I don't work there. There seem to be an attempt to discourage business over a missunderstanding or lack of communication. PMBA has stood above on service or else there would be threads otherwise. Maybe I'm stepping out on a limb but your posts on other sites lead me to believe the truth to your ajenda. Detail supplies are not life or death. I rely on my orders to support my business but have no complaints if there is a delay I have been informed when asked. I hope in the future you contribute other than your complaint.

Again I have no affiliation with any site but have a wife who deals with people who complain and cost jobs because they have a missunderstanding. Blasting people who are willing to please you is not the way to go. I'm being nice right now don't open a can of worms with me. I'm glad your are getting worked with.
 
Concours.John said:
I hope this works out for AMG. I just don't feel this progressed properly. An outside attack vs. an inside email blast would have yeilded the same result. I can say this because I don't work there. There seem to be an attempt to discourage business over a missunderstanding or lack of communication. PMBA has stood above on service or else there would be threads otherwise. Maybe I'm stepping out on a limb but your posts on other sites lead me to believe the truth to your ajenda. Detail supplies are not life or death. I rely on my orders to support my business but have no complaints if there is a delay I have been informed when asked. I hope in the future you contribute other than your complaint.

Again I have no affiliation with any site but have a wife who deals with people who complain and cost jobs because they have a missunderstanding. Blasting people who are willing to please you is not the way to go. I'm being nice right now don't open a can of worms with me. I'm glad your are getting worked with.
Click to expand...

Clearly, you must not have read the original post made by AMG. After placing his order he followed-up with both multiple phone calls and emails. He didn't receive a response until 7 days later.

If you assume his agenda is to affect business, I suggest you consider this was his very first order with Autotopia, he couldn't possible have knowledge of the detailfest. All he knows is he didn't receive a conformation and no one responded to his emails or phone calls. (Not great service in my book-since no one responded to his communication what else should one do?)

Perhaps, he was trying to prevent someone else from suffering the same fate instead of promoting his own agenda.

You claim he was blasting people....huh. Seems to me he was quite reasonable considering the circumstances.

I also think Todd handled this the correct way. He admitted an error and made every attempt to make it right. Hopefully, it is enough to make a difference to AMG.
 
Concours.John said:
I hope this works out for AMG. I just don't feel this progressed properly. An outside attack vs. an inside email blast would have yeilded the same result. I can say this because I don't work there. There seem to be an attempt to discourage business over a missunderstanding or lack of communication. PMBA has stood above on service or else there would be threads otherwise. Maybe I'm stepping out on a limb but your posts on other sites lead me to believe the truth to your ajenda. Detail supplies are not life or death. I rely on my orders to support my business but have no complaints if there is a delay I have been informed when asked. I hope in the future you contribute other than your complaint.

Again I have no affiliation with any site but have a wife who deals with people who complain and cost jobs because they have a missunderstanding. Blasting people who are willing to please you is not the way to go. I'm being nice right now don't open a can of worms with me. I'm glad your are getting worked with.
Click to expand...

You really have to read all my comments in the thread before posting. Their cant be a lack of communication when there basically was no proper communication between me and Autopia, and I am not blind this is not my first online order I know I read Autopia's shipping policy correct and the tracking number I got in my email. I know detail supplies aren't life and death nor did I get my $200 for free, so if the right service is not their or I did not get my goods then why wont I be upset? No one is asking you to be nice you got something to say then say it. Stupid replies like this one is what gets people pissed off. This isn't my first online order or detail order. I have zero issues with Phil @ Detailers Domain, my orders gets shipped next day or same day, he replies to emails very fast and at the oddest times like midnight, etc. If I really wanted to bad mouth this business I would of listed names of the employees I dealt with and the two previous calls prior to my order of coupons not working.
 
Concours.John said:
I hope this works out for AMG. I just don't feel this progressed properly. An outside attack vs. an inside email blast would have yeilded the same result. I can say this because I don't work there. There seem to be an attempt to discourage business over a missunderstanding or lack of communication. PMBA has stood above on service or else there would be threads otherwise. Maybe I'm stepping out on a limb but your posts on other sites lead me to believe the truth to your ajenda. Detail supplies are not life or death. I rely on my orders to support my business but have no complaints if there is a delay I have been informed when asked. I hope in the future you contribute other than your complaint.

Again I have no affiliation with any site but have a wife who deals with people who complain and cost jobs because they have a missunderstanding. Blasting people who are willing to please you is not the way to go. I'm being nice right now don't open a can of worms with me. I'm glad your are getting worked with.
Click to expand...

You are way off base. Everything was done with civility... No one was blasted. This is being nice?? Wow.
 
////AMG said:
You really have to read all my comments in the thread before posting. Their cant be a lack of communication when there basically was no proper communication between me and Autopia, and I am not blind this is not my first online order I know I read Autopia's shipping policy correct and the tracking number I got in my email. I know detail supplies aren't life and death nor did I get my $200 for free, so if the right service is not their or I did not get my goods then why wont I be upset? No one is asking you to be nice you got something to say then say it. Stupid replies like this one is what gets people pissed off. This isn't my first online order or detail order. I have zero issues with Phil @ Detailers Domain, my orders gets shipped next day or same day, he replies to emails very fast and at the oddest times like midnight, etc. If I really wanted to bad mouth this business I would of listed names of the employees I dealt with and the two previous calls prior to my order of coupons not working.
Click to expand...

I have no problem with posting your experience. I saw it on another forum also. I myself, just my opinion was a little turned off by the suggestion of people not doing business.
This was not personal just a comment on that section of your post. I was sincere on having you stick around now that your issue has been addressed.
 
The issue brought by the OP has been addressed. I am locking this thread to avoid it spinning off into different tangents of negativity. Thank you for the constructive criticism, opinions, and support.

Todd
 
Status
Not open for further replies.
Back
Top