keeper kleen said:
Can anyone give me some ideas of extras that go the extra mile for the customer
I find that very very simple things like placing the articles and change that you find in the vehicle in a ziploc baggie and leaving it in the console goes a long way in showing that you're genuinely interested in making sure that things are right.
I've found jewelry, change, bills, parking tickets, and a plethora of other things between seats, under seats and stuffed in trunks that I've had owners say "I was wondering where that went... thanks...".
Other tricks:
1. Designs in the carpet with the vac or extractor. Simple but, yet again, effective.
2. Wheel wells. Black them out and make them look as good as the rest of the vehicle.
3. I designed a biz card with my info on the front and a personal 'thank you' on the back of the card that I leave in the seat of every vehicle that I detail. Simple and effective. Plus, it leaves your name with the person who's going to be driving it so that he/she can take it home with them and call you to do their personal vehicles and spread your name. This is a very sharp trick on fleet vehicles like you've described.
I'll think of some more but, I'm drawing a blank now that's it's 11pm...
I hope that helps a bit. Best of luck in your endeavor!
RP
