blueprint engine company

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above was from a different forum

and my reply to him


ronkh said:
It now sounds like you are trying to back out of the agreement.

I would suggest that before you respond further, you go read the thread and discuss it with Kelli.
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dieselgeek said:
I'm not in charge of any "agreements" - just an employee who is curious to hear more details. I don't need to talk to Kelli, I'd simply like to hear what exactly happened, because as I said - the engine wasn't shipped to your son knocking. so.... ?
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and again
 
Wow. Yeah you shouldn't have to go through and spell everything out for him again. Especially if he has seen complaints on a few forums. The info is already there.
 
I find it interesting that he uses the term, impossible for an engine to ship with a knock. No matter the regimen, no matter how talented the team, no matter the quality of the parts, things go wrong. One moment a hydraulic lifter works flawlessly. On the very next run it won't pump up, casting flash that picks the very next start up to break away and plug an oil galley, the list goes on and on. There are so many scenarios for parts to go bad it is impossible to list.

I'm glad he's confident in their product. That speaks well for him and the company but his statement is a little naive. That said, when it comes to anything mechanical it can go wrong. We've all seen a race car leave the pits only to come apart on the next full throttle, it just happens. This engine may not have been knocking when it was run at the factory but that certainly doesn't mean that it wasn't the very next time it was started.
 
"Its impossible for an engine that's knocking to get past our testing"

Wha????

Dunno about all this. I use to work for Ford in the 1990s as a flate rate tech and every so often we could get a brand new engine in a brand new car that has a rod knock or a bad crank bearing etc...

These were brand spanking new engines that past Ford's inspections. That's why you have a warranty. That's like I buy an iPad with Apple Care for 3 yrs and it breaks a few months later and they say - "well, it worked when it left here - too bad".

If its broke - it's broke. Blueprint place needs to replace it. The real deal is to also pay for labor to R & R the motor.

That's what a first class company would do anyway. They would also WANT any knocking engine back to tear it down to see what happened. Even if they do replace it now - you shouldn't have to go through this nonsense.
 
Hey guys....my name is Kelli and I am the Customer Service Manager here at BluePrint Engines. I have spoken with the vehicle owner, his father, and the shop. I appreciate them working with me to resolve the issue.

Just wanted to get on here and clear the air...would have done it sooner, but we were waiting for member approval. We work with EVERY customer (whether it be a vehicle owner or shop) to make sure they are satisfied with the product they receive! We will always attempt to fix the issue in the field, to get the customer back on the road as quickly as possible. If that is not an option, we pay to have the engine returned, do a complete inspection, Repair the engine (whether the failure was a manufacturing defect or not) and send the engine back to the customer. Labor reimbursement is dependent upon inspection results.

Guys - we have a less than 2% warranty rate. Do we make mistakes, yes. But tell me who doesn't. And when we do - and even when the failure isn't our fault - we fix it.

If anyone has questions - feel free to call us! 800.483.4263

Ron - Thanks for working with me on this. I look forward to hearing for you guys again - when the car is back on the streets & winning car shows!!

Thanks again!
Kelli
 
Was an agreement made? So a new engine is on the way? Glad to hear you're starting to see the light at the end of the tunnel at least.
 
BluePrintEngine said:
Hey guys....my name is Kelli and I am the Customer Service Manager here at BluePrint Engines. I have spoken with the vehicle owner, his father, and the shop. I appreciate them working with me to resolve the issue.

Just wanted to get on here and clear the air...would have done it sooner, but we were waiting for member approval. We work with EVERY customer (whether it be a vehicle owner or shop) to make sure they are satisfied with the product they receive! We will always attempt to fix the issue in the field, to get the customer back on the road as quickly as possible. If that is not an option, we pay to have the engine returned, do a complete inspection, Repair the engine (whether the failure was a manufacturing defect or not) and send the engine back to the customer. Labor reimbursement is dependent upon inspection results.

Guys - we have a less than 2% warranty rate. Do we make mistakes, yes. But tell me who doesn't. And when we do - and even when the failure isn't our fault - we fix it.

If anyone has questions - feel free to call us! 800.483.4263

Ron - Thanks for working with me on this. I look forward to hearing for you guys again - when the car is back on the streets & winning car shows!!

Thanks again!
Kelli
Click to expand...

I thank you Kelli. It was/is nice working with you to get a resolution to this problem.

For all reading, Kelli is having a new engine shipped out this evening to my son, so he can get back on the road as soon as possible.

She has been a good example of customer service and common sense.


Again, Kelli a big THANK YOU for getting involved and taking care of this issue.


Mods: Can you please close this thread since it appears to be taken care of. If need be it can be re-opened.
 
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