BAD UDM PROBLEMS-vid inside

Im surprised Dave hasnt popped in here yet---



Im sure with th egreat deal I got on my UDM package Ill keep it, since the CS is superb from what Im hearing:) I only do my 2 cars so it wont be getting used like the pro's do..lol
 


The UDM is a glorified PC.



I like my PC
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Well i'm a firm beliver in having a backup because stuff happens and always at the wrong time. I love my UDM I still have my PC and I also have a rotary.In the world of electroincs thing can happen.The key to any product is the customer service you receive if and when something does happen .I got my UDM when it was first released and the only issue I had was the switch problem .As we all know that problem was identified and corrected.It was all handled in a proffesional way and at no cost to the enduser.I have had problems with companies in the past that have sounds defective products that cost thousands and swear that its not there equiptment.The you have to battle back and forth to get a resolution.So trust me this is a minor solveable issue and will and is being handled with the enduser in mind .Which says alot for the manufacturer.So I see no need for an all out alarm for this matter.yes its can be a slight inconvenience but in the end they are looking to make sure you are happy that you purchased their product.
 
Fly Bye said:


The UDM is a glorified PC.



I like my PC
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tongue.gif














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No, it's a glorified PC knockoff. So is the Griot's polisher and the new Meguair's polisher. I have no problem with someone trying to make a buck, but I do have a problem with the importation of Chinese made components and products. Large companies have a hard enough time with quality control of Chinese made import parts. For small operators, it can be daunting.
 
If I return my UDM used for only 3 hrs. can I get a pro rated refund? I hear only 6 machines went bad but it's appearing that number might be off a bit. Is there a 30 day money back deal? that Flex is looking better all the time. Yes it cost more but you get what you pay for I guess. My business I sell a product and if the customer is unhappy 30-60-90-days I refund the money. Simple happy customers tell others and it actually grows the business.
 
Im surprised Davis has not given his side of the story on these failing UDM's! Maybe he is looking into it for us
 
howareb said:
Oh quick question does anyone know if the new units start with a new one year warranty date, or is it based on the original date of purchase?
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+1



I'm surprised no one else asked that question unless it's already stated clearly somewhere that I don't know about?
 
BlackElantraGT said:
+1



I'm surprised no one else asked that question unless it's already stated clearly somewhere that I don't know about?
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Thanks BlackElantraGT for bringing that question up again. I was beginning to thank that no one cared about knowing the answer. I was sort of getting used to being ignored. :nixweiss



I got my new UDM last week. Guess what the manufacturing date is: May 2007. So if there is a bad batch out there, hopefully it is not based upon the MFG date. Anyhow I can't use the UDM to test out until maybe this weekend (weather permitting).
 
BlackElantraGT said:
+1



I'm surprised no one else asked that question unless it's already stated clearly somewhere that I don't know about?
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Thanks BlackElantraGT for bringing that question up again. I was beginning to think that no one cared about knowing the answer. I was sort of getting used to being ignored. :nixweiss



I got my new UDM last week. Guess what the manufacturing date is: May 2007. So if there is a bad batch out there, hopefully it is not based upon the MFG date. Anyhow I can't use the UDM to test out until maybe this weekend (weather permitting).
 
it would be highly unlikely that the MFG date is used for determining warranty status...unless you sell it to someone and they try to file a claim w/out proof of purchase or something.
 
paradigm said:
it would be highly unlikely that the MFG date is used for determining warranty status...unless you sell it to someone and they try to file a claim w/out proof of purchase or something.
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I never said that the manufacture date had anything to do with the warranty (although it does if it is not registered, they would have no other date to go off of).



However, my prior post was only stating the manufacture date of my new UDM because earlier in the thread we were trying to figure out everyone's "manufacture date" to determine if we were part of a bad batch of UDMs. So essentially I was covering two subjects in one post.
 
I agree also, however if you have to make a claim on the warranty for a failed unit, does the new unit come with another 1 year warranty, that starts from the date of receipt?
 
howareb said:
I agree also, however if you have to make a claim on the warranty for a failed unit, does the new unit come with another 1 year warranty, that starts from the date of receipt?
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Sure it would--its a new unit and treat it as such!! You would start over from day-1
 
Booyah said:
Sure it would--its a new unit and treat it as such!! You would start over from day-1
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The initial warranty is the what got you the replacement. This warranty does not re-establish itself after each replacement. The initial purchased warranty will cover all replacements during its lifetime (1 year). After that you are on your own.:scared:



One could possibly make the argument the the initial purchased product had inherited defects and should have warranty extensions "IF" the replacement(s) have resolved the defect(s). This is not implied and must be "in writing" stating such extension(s).
 
blkZ28Conv said:
The initial warranty is the what got you the replacement. This warranty does not re-establish itself after each replacement. The initial purchased warranty will cover all replacements during its lifetime (1 year). After that you are on your own.:scared:



One could possibly make the argument the the initial purchased product had inherited defects and should have warranty extensions "IF" the replacement(s) have resolved the defect(s). This is not implied and must be "in writing" stating such extension(s).
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I agree. This makes the most sense from a business standpoint.



I would like to believe that it would reset though. :spot
 
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