A challenge for ScottWax and I

A

Anthony O.

New member
Well in an earlier post entitled "Is this guy for real" I gave a link to a forum where a gentlemen by the name of Mr. Gonzales touted his German made polish as the wonder product all detailers have been waiting for.



The discussion got lots of attention and at times heated and I believe Scott picked up on Mr. Gonzales mention in his opening post that his company has never had a returned bottle nor did they ever have a complaint to date filed against the company. Scott then mentioned Brad's dissapointment with the product, which I found out is called "Acrylic Werks Polish" (I have never heard of this stuff before), and how he has been seeking a refund and Mr. Gonzales informed us that Brad, while a nice guy, must not of applied it correctly and that his paint may be damaged because several products failed to bring it back.



Well after this Scott and I said we would need a live in the flesh demo and we would give Mr. Gonzales half the hood of a swirled oxidized beater and we would take the other half. We will try to meet in Austin, Texas or maybe even around the Dallas area.



Who knows, this just might be an amazing product and just blow us away. Or it may just be another snake oil sold with hype outrageous promises.



We will see what develops and keep you all informed.



Anthony





(I reckon I should of got in touch with Scott before posting this BUT he seems like a guy who is ready for a challenge) :)
 
Thanks for the link Mark. I tried to get to the site earlier this morning but it kept coming up as a dead link but your link worked....go figure.



After reading up on the info and the application instructions I am even more of a skeptic now. First they use a deceptive debating technigue called a "straw man". This is where one uses incorrect information on a topic or subject, here it would be "wax" and then easily knock down that "straw man" with their "correct" facts.



They claim that wax is cloudy and hazey and therefore cannot produce anything but a cloudy and hazey finish. To demonstrate this they show a picture of a red wax candle next to a picture of clear acrylic and sure enough the wax candle does not have a nice clear finish when compared to the clear acrylic. This is the straw man. They do not give all the facts because wax is also not "red" but the color is added.



The web site if full of misinformation and false claims. Not ALL waxes or polymers have abrasives in them as they claim. Not all waxes and polymers must be applied in a small "test area" first nor must ALL waxes and polymers be applied in a circular motion.



For best results it says to apply the product in the sun or a warm surface. For you Autopians that live in the snow and cold for 9 months out of the year you are flat out of luck here I guess.



Anthony
 
After the visiting the site the biggest thing for me is the poor quality of it.

Obviously built on the cheap by some part-time monkey who knows a little HTML.



Look at CMA's, who are basically a reseller, not a manufacturer - theirs is 100 times better.



Meguiars' site is better again, the sort of quality you would expect from a manufacturer of quality car care products.

Lots of interactive stuff and advice.



Now onto the 'Uber-Wax' site content - as Anthony says, they go out like some cheap infomercial to say 'look how bad wax is, look how good our product is!' without even making a fair comparison.



Candle wax is about as far from a paint wax as you can get.

They aint even made out of the same stuff!!



Any self-respecting QUALITY[\b] product relies on its performance and reputation without resorting to the sort of mud-slinging junk they've written.



But they do it in such an uninformed and tactless way it just seems like one of those 'Attract More Girls' junk emails you get every day.



If anything the website would actually put me off buying it!!!!
 
Please keep us informed of when and where this meeting will take place. If it happens in Austin I would like to see it!
 
hey maybe the product is awesome who knows, I dislike this type of marketing though. You should take a swirled up car and have him do one side with the miracle polish and you guys should pick just one product to see if he does have the best one-step product. His product sounds very similar to AIO, who knows it does sound interesting to know how well it works. If it does work you think this guy would drive halfway across the country to show a few autopian vets, word would spread and the dude would make serious loot cause we all would be picking it up.



If this stuff beats out VM as a one step cleaning wax with depth and gloss, I will take a case of it.
 
This should be interesting to see. My money says he wont show either or it will be a big amount of smoke be blown up someones skirt!
 
Hello there.



Wow! Now I'm famous. : )



"Scott then mentioned Brad's disappointment with the product, which I found out is called "Acrylic Werks Polish" (I have never heard of this stuff before), and how he has been seeking a refund and Mr. Gonzales informed us that Brad, while a nice guy, must not of applied it correctly and that his paint may be damaged because several products failed to bring it back."



Funny is that I spoke with Mark on 3 different occasions for a good length of time (30-45 minutes each) in regard to how to exactly apply the product. One time I spoke with him after the initial application to make sure that I did it correctly because it didn't fix the problem. My paint is 7 months old on a 2003 jet black BMW. I'm sure I followed his directions to the "T" including getting the exact size 1 gallon water buckets he mentions, the type of clay he uses and I used DF towels of the wash cloth size to duplicate his application as much as possible. I know also that I applied plenty of product. I went through 90% of one bottle on my car. I would like to think that applying his product is not more difficult than my job as the C.O.O. of a medical corporation in CA but perhaps it is. If so, I need to find an easier line of work. : )



The swirls on my car I don't think are under the clear due to the fact that with IHG they go away from what I can tell but of course come back when the wind blows just right. (Just kidding)



I'm not sure his product does what he claims but I do know that he doesn't respond to people contacting him for a refund and he apparently does not know how to issue a credit to a Visa card, which is why I am continuing to dispute the charge on my Visa for the 5 bottles I ordered and returned.



Brad
 
In regards to Brad and the refund issue Mr. Gonzales had this to say:



Now Scott I know I didn't send you the polish, I sent the polish to Brad in North Carolina. Brad did use a full bottle of product therefore I know he used it incorrectly. I can usually detail 4-5 cars out of one bottle. Now Brad didn't get the luxury of a live demonstration, so I don't blame him. Because of Brad, I'm beefing up my Instruction Page and filmed that footage to bring that live demonstration to my customers to help them understand the method of application. Brad did call me personally to let me know his trim and rubber looked great. Brad will get his refund!
Click to expand...



Yet he said this in his second post:



To date we've never issued a refund or had a complaint filed against us due to product failure.
Click to expand...



I am wondering now how many people have actually requested refunds??



Anthony
 
Anthony Orosco said:
I am wondering now how many people have actually requested refunds??
Click to expand...
I think the read in between the lines implication of what he claims is that they have never had to issue a refund and have never received any complaints because the product itself "failed", whatever the heck that means. They could have received hundreds of refund requests for all we know, but can always default to saying "Yeah but they don't count because the guy must've used it incorrectly or inappropriately or had unrealistic expectations."



It's kind of like when someone says their 50 year paint sealant package has never had one single warranty claim made in 1000 years!! *



* When installed by certified technician with periodic maintenance every 2 weeks performed by service center located in Duluth NM. Does not cover failure due to abrasion, damage from washing, environmental damage (sun, UV, water, air, pollution, animal wastes, free radicals, cosmic rays, and everything else found in nature), normal wear and tear, vandalism, damage resulting from driving or using vehicle, Acts of God, natural disasters, roit, or insurrection. Inappropriate use or abuse by owner is assumed by default.

:D
 
They have probably never issued a refund but have received several requests would be my guess. I'm not sure how using too much product would be classified as using the product incorrectly. I didn't use it incorrectly, I just used too much of it. The results should still be the same. It would be the same logic as telling someone their windows didn't get clean because they used too much glass cleaner since his product is "nature's cleanser" as he phrased it to me on the phone.



Also, before I even used the product he told me that he was updating the website with video of him applying the product. Seems like some things are getting twisted by him.



Initially, I used less product but when the results didn't happen I used more product and folded in a diamond as he instructed. I don't see how this is a problem and when I told him about using so much he didn't say that using too much would alter the results.



My brother just moved to Austin so maybe I should drive to visit him and use my car as the demo car just to see how Acrylicwerks incompetent I really am. : )



Brad
 
Brad, you volunteered to test this product not so long ago, you sold or give away your good products. You believed this B****T so much that you invited the guy to post here.



Ok, it's time to come back to real world, and do things the right way.



There's no such thing as a German miracle product, in fact you (USA) are the great polishes specialists. (They say that's cause your paint jobs a horrible, so you become polishing experts).



I'm only sorry you never gave us your thoughts on this product as you promised.
 
JGV,



The only reason I sold it the other stuff I had was because I wasn't using it regardless of what Acrylicwerks did or didn't do.



Actually, I just gave you my thoughts on this product as I had promised through posts yesterday and today. As soon as I have a free moment I will post a formal review as I have stated.



Brad
 
Anthony-no problem with the post-I definitely want to see a live demonstation, especially since us pros are the hardest nut to crack, according to Mr. Gonzalaz.
 
Good to know Scott.



I see that you might be in Austin around the end of June? Well I might be able to get that way also as it's just about an hour and a half away for me.



Lets see if Mr. Gonzales is willing to meet us there at that time and we can go from there.



Have you visited his web site?



I think it would be a great idea if we could work on Brad's Beemer hood so that way Mark could show Brad where he went wrong and also show us why it could not remove the swirls when his product states it does.



We could then do a small area on the hood or trunk. I'll buff it using a heat induced leveler followed by a SMR and let you and your legendary hands finish it out with the product(s) of your choice, hows that sound?



But hey who knows perhaps Mr. Gonzales product will really work and we all go home with a new bottle!



I doubt it but hey........it can happen.



Anthony
 
I wouldn't hold my breath waiting for Mr. Gonzalaz to either arrange a live demonstration or have an all in one product that does what he claims.
 
Well folks. Today I received a check in the mail for 4 of the 5 bottles I ordered. I have retyped the letter below that was sent with the check. By the way, I typed it exactly as it was written. The same way I applied the product exactly as instructed. :)



"Brad,



I'm sorry things did not work out; maybe there was too much damage in the surface from previously used products. I really wished I could have seen the surface, so I could get a crack at it. Now you did call and mentioned that you did notice a resolution difference, once you seen it in the sun and that it did a great job on your trim. Brad, I feel you got some very good benefits and as I mentioned the swirls marks would take time to remove because we are not trying to counter the swirl damage by using another abrasive and glaze. Someone mentioned in a follow up that you washed your car and you were amazed by the fact that your surface squeaked, and you were startled. If the acrylic is applied properly, your surface would not have squeaked after years worth of washes. Since, you did call me with some favorable results and surprised me with the return of the product. I'm going to charge you for the one bottle you did use up and will give you credit for the other four and your initial shipping nad handling charge. My refund policy is also to refund within 30 days. I've made a copy of this letter and the check (#1043) for our records also. Brad, please consider what future products you choose and their abrasive make-up. If you continue to experiment with all these different products you may damage the surface beyond repair. I'm still concerned that you may have to repaint this car way before its time. Brad, if you want, watch out for my site, because I filmed a 23 minute demonstration at the 32nd St Naval Station. This was a black truck and in pretty poor shape, and we did pull it through and restore the surface.



Thanks,

Mark G.

ACRYLIC-WERKS"
 
You must log in or register to reply here.
Back
Top